Process operator Jobs in Kitchener, ON

Detail-oriented role within the insurance and financial services sector focused on ensuring system accuracy, compliance, and seamless delivery of enhancements. This position involves QA testing, financial data validation, Agile collaboration, and process improvement in a hybrid, fast-paced environment.

• Salaried: $40-50 per hour.

• Incorporated Business Rate: $50-60 per hour.

• 9-month contract.

• Full-time position: 37.50 hours per week.

• Remote on Monday and Friday.

• On-site Tuesday to Thursday in Waterloo or Montreal

• Conduct comprehensive manual testing, including test planning, test case design, execution, regression testing, and defect management.

• Analyze and validate business requirements to support system enhancements and process automation.

• Translate functional specifications and solution designs into detailed test scenarios, test cases, and test data.

• Investigate production and testing defects, perform root-cause analysis, and collaborate with development and operations teams to resolve issues.

• Reconcile financial data such as funds, transactions, and payments, identifying discrepancies and ensuring accurate follow-up.

• Contribute to continuous improvement of QA processes by developing, standardizing, and maintaining documentation, templates, and workflows.

• Collaborate with Technology, Operations, and Business stakeholders to ensure alignment and high-quality system releases.

• Communicate risks, dependencies, and roadblocks effectively to cross-functional teams and leadership.

• Manage multiple priorities while meeting deadlines and maintaining a high standard of deliverables.

• Bachelor’s degree in a relevant field or equivalent practical experience.

• 2–4 years of experience in Quality Assurance, Business Analysis, or financial systems testing within complex enterprise or financial services environments.

• Strong experience in manual QA testing, including test planning, execution, and defect tracking.

• Proven ability to analyze, document, and validate business and functional requirements.

• Hands-on experience with financial systems and transaction-based platforms.

• Proficiency with tools such as JIRA, Xray, ServiceNow, and Confluence.

• Experience working in Agile project management environments (an asset)

• Strong analytical skills with the ability to perform root-cause analysis and data reconciliation.

• Excellent documentation skills, including process flows, workflow diagrams, and test artifacts.

• Effective written and verbal communication skills with the ability to collaborate across teams.

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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