Process operator Jobs in St. John's, NL

Senior Business Analyst

Client: Office of the Chief Information Officer (OCIO), Government of Newfoundland and Labrador

Location: St. John’s, Newfoundland and Labrador

Work Arrangement: Hybrid – 50% onsite at OCIO Headquarters, 40 Higgins Line, St. John’s

Contract Duration: October 26, 2026 – March 31, 2027, with potential extension

Hours: 35 hours per week | Full-time, 100% allocation

Engagement Type: Professional Services Assignment

Closing Date: October 19, 2026, at 12:00 p.m. Newfoundland time

Position Overview

The Office of the Chief Information Officer (OCIO), Government of Newfoundland and Labrador, is seeking an experienced Senior Business Analyst to support the Motor Vehicle and Drivers Solution (MVAD), a large-scale business and technology modernization initiative.

The project involves transitioning legacy Motor Registration Division (MRD) and Ticket Management System (TMS) applications and business operations from mainframe technology to a unified modern platform supporting driver licensing, vehicle registration, compliance, ticketing, revenue, and customer management functions.

The successful candidate will work closely with the Project Manager, Delivery Manager, business representatives, technical teams, and other stakeholders to validate business requirements, facilitate business process transformation, support solution configuration, coordinate data migration and validation, lead testing activities, and assist with change management and organizational readiness.

This role requires a hands-on Senior Business Analyst with demonstrated experience in complex application modernization projects, requirements management, data migration, testing, stakeholder engagement, and business process improvement.

Key Responsibilities

1. Business Analysis and Requirements Management

• Lead the planning, facilitation, execution, and documentation of business requirements and business process validation workshops, meetings, and stakeholder interviews.
  
• Elicit, analyze, document, validate, and manage business, functional, and system requirements.
  
• Validate the MVAD solution design from a business perspective and ensure alignment with departmental operational needs and project objectives.
  
• Conduct fit-gap analysis between existing MRD and TMS business processes and the new MVAD platform.
  
• Develop and maintain business requirements documents, use cases, workflows, business process models, and other standard project artifacts.
  
• Identify business and functional gaps, dependencies, risks, and opportunities for process improvement.
  
• Support the configuration of the new system to meet client requirements, including user security settings and business rules.
  

2. Application Modernization and Business Process Transformation

• Support complex, large-scale modernization initiatives involving the replacement or transformation of legacy business applications.
  
• Analyze existing business processes and workflows and map them to the capabilities of the modernized MVAD solution.
  
• Facilitate business process redesign and ensure that operational requirements are appropriately reflected in the target solution.
  
• Support the transition from legacy mainframe-based systems to the modernized platform.
  
• Collaborate with technical teams to understand application functionality, system workflows, integrations, and business logic.
  
• Identify and document gaps between legacy processes, data structures, and the target solution.
  
• Apply change impact analysis to support effective implementation of new processes and system functionality.
  

3. Data Migration, Mapping, and Validation

• Support end-to-end data migration activities, including data cleansing, conversion, mapping, validation, reconciliation, and migration readiness.
  
• Work with business and technical stakeholders to identify data quality issues, inconsistencies, gaps, and conversion requirements.
  
• Document source-to-target data mappings, migration rules, business validation requirements, and data transformation logic.
  
• Assess legacy data structures and support alignment with the target platform’s data model.
  
• Coordinate business validation of migrated data and verify that data meets established business rules and quality standards.
  
• Support data reconciliation, defect identification, issue resolution, and migration sign-off activities.
  
• Assist with migration planning and readiness activities to support the project’s modernization and go-live objectives.
  

4. Testing Strategy, Planning, and Execution

• Develop and maintain test strategies, test plans, test scenarios, test cases, and test scripts based on approved business requirements.
  
• Lead and coordinate internal testing and client testing activities, including User Acceptance Testing (UAT).
  
• Execute or support the execution of test cases and scripts to validate business processes, system functionality, data conversion, and migrated records.
  
• Monitor and control test plan execution, track test progress, document results, and report defects and outstanding issues.
  
• Collaborate with business users, developers, and technical teams to investigate defects, validate fixes, and conduct regression testing where required.
  
• Maintain traceability between requirements, test scenarios, test cases, and identified defects.
  
• Support business acceptance and readiness activities by confirming that solution functionality meets validated requirements.
  

5. Stakeholder Engagement and Communication

• Engage business representatives, departmental stakeholders, project leadership, technical teams, and other project participants to ensure a common understanding of requirements and project objectives.
  
• Facilitate meetings, workshops, interviews, and working sessions to resolve requirements gaps and business process issues.
  
• Communicate complex business and technical concepts clearly to technical and non-technical audiences.
  
• Prepare clear, accurate, and professional documentation, status updates, meeting minutes, presentations, and project deliverables.
  
• Build consensus among stakeholders and support timely resolution of business decisions, dependencies, and issues.
  
• Demonstrate strong written, verbal, interpersonal, analytical, and facilitation skills.
  

6. Change Management, Training, and Organizational Readiness

• Work closely with business representatives and the OCIO Change Management team to support business process change activities.
  
• Assess the operational impacts of new system functionality, redesigned workflows, and changes to existing business practices.
  
• Support the preparation and delivery of training materials, user guides, process documentation, and change communications.
  
• Assist business users in understanding new or enhanced system functionality and updated operational procedures.
  
• Contribute to organizational readiness, implementation planning, and transition activities required for successful adoption of the MVAD solution.
  

7. Project Documentation and Delivery Support

• Prepare, review, and finalize project deliverables, including requirements documentation, business process models, workflows, use cases, fit-gap analyses, test documentation, and user guides.
  
• Maintain accurate and traceable project documentation throughout the assignment.
  
• Collaborate with the Project Manager and Delivery Manager to identify risks, issues, dependencies, and outstanding business decisions.
  
• Support project reporting, delivery planning, implementation readiness, and other project-related activities as directed by OCIO project leadership.
  
• Undertake additional business analysis and project delivery responsibilities necessary to support successful project outcomes.
  

Requirements

Mandatory Qualifications and Experience

Candidates must demonstrate the following qualifications through their resumes and supporting project examples:

1. Education: A post-secondary credential from a recognized institution in Business, Computer Science, Information Technology, or a related field, obtained through a program of at least two years. Relevant professional certifications are an asset.
   
2. Senior Business Analysis Experience: At least 7 years of experience working as a Business Analyst, including 3–6 years of experience supporting complex, large-scale modernization projects.
   
3. Requirements Elicitation and Documentation: Demonstrated experience soliciting, analyzing, documenting, validating, and managing business requirements through workshops, interviews, stakeholder consultations, and formal documentation.
   
4. Application Modernization and Business Process Transformation: Experience analyzing existing business processes, conducting fit-gap assessments, mapping workflows, supporting solution design validation, and facilitating the transition from legacy systems to modernized applications.
   
5. Data Migration and Validation: Demonstrated experience supporting data migration, data mapping, data cleansing, data conversion, data validation, reconciliation, migration rules, and migration readiness activities.
   
6. Testing and Quality Assurance: Experience preparing test strategies, test plans, test cases, and test scripts; executing or coordinating testing; supporting User Acceptance Testing (UAT); documenting defects; validating fixes; and monitoring and controlling test execution.
   
7. Stakeholder Engagement and Change Management: Demonstrated experience engaging business and technical stakeholders, facilitating workshops, supporting business process change, preparing training or user documentation, and communicating effectively through written and verbal channels.
   
8. Recent Senior Business Analyst Experience: Ability to provide examples of successful projects completed or supported within the last two years in which the candidate performed in a Senior Business Analyst capacity.
   

Preferred / Asset Qualifications

• Experience working with legacy mainframe systems and supporting migration from mainframe applications to modernized platforms.
  
• Experience with government, public-sector, motor vehicle administration, driver licensing, vehicle registration, compliance, ticketing, or revenue-management systems.
  
• Experience supporting enterprise application modernization, data conversion, system integration, and business transformation initiatives.
  
• Familiarity with multi-layer application architectures, legacy and modern user interfaces, core services, business logic, and workflow integration.
  
• Exposure to Microsoft technology environments, including .NET Framework 4.7.2, WebForms, Windows Communication Foundation (WCF), ASP.NET Core, .NET 8, and Razor Pages.
  
• Experience supporting solution configuration, user security settings, business rules, and operational workflows.
  
• Relevant Business Analysis, project management, process improvement, or technology certifications.
  

Work Location and Onsite Requirements

The successful candidate must be able to work in St. John’s, Newfoundland and Labrador, under a hybrid work arrangement.

• The expected schedule is approximately 50% onsite and 50% remote.
  
• Week 1: Three days onsite.
  
• Week 2: Two days onsite.
  
• All staff are required to be onsite every Wednesday.
  
• Additional onsite attendance may be required for project meetings or activities scheduled outside the regular rotation.
  
• Candidates outside Newfoundland and Labrador may be considered if they are willing to relocate; relocation costs will not be funded by the client.
  
• Fully remote-only candidates will not be considered.
  

Submission Requirements

Interested candidates should provide an updated resume and a completed qualification matrix demonstrating how they meet each mandatory requirement.

The resume and qualification matrix should include specific project examples, organization names, project scope and objectives, project dates and duration, the candidate’s role and allocation, key responsibilities, team size where applicable, relevant deliverables, and measurable outcomes where available.

Candidates should clearly identify recent Senior Business Analyst assignments and provide concrete evidence of experience in requirements management, modernization, data migration, testing, stakeholder engagement, and change management.

Submission Deadline: October 19, 2026, at 12:00 p.m. Newfoundland time.