Process manager Jobs in Kitchener, ON

Farm Mutual Re is a mutual reinsurer that offers tailored reinsurance solutions for varied insurance lines and helps mutual insurers keep their promises by providing financial stability and insurance capacity. Recognized as Waterloo Area’s Top Employers 2025 and Canada’s Greenest Employer 2024, we remain committed to making a meaningful impact on our members, customers, employees, and business partners. Our values of care, trust, courage, and sustainability foster a sense of belonging and guide our decisions and actions.The OpportunityThis role is a part of Farm Mutual Re’s Process Improvement team and the successful candidate will be responsible for driving process efficiency across different functions within Farm Mutual Re. This role will involve leading a team of robotic process automation (RPA) Developers and Product Management, identifying opportunities for process automation, and implementing strategies to optimize operational performance across the organization. This role reports directly into the CTO. This position offers a hybrid work schedule.As the successful candidate, you willLead a team of developers to ensure the successful implementation of robotic process automation solutions.Provide direction to Product Management in defining and managing product roadmaps.Collaborate with internal business partners to identify suitable automation processes and analyze process workflows, data flows, and system interactionsDevelop, measure and track process performance metrics to evaluate the effectiveness of improvement process initiatives.Provide reporting on progress towards tactical objectives and operational plans for executive management, including which planned objectives have been achieved, deliverables obtained, and performance targets met.Your Skills and Qualifications You have 7 years of experience in process improvement & automation rolesYou have post-secondary education, preferably in Business, Engineering, or a related discipline.You have exceptional ability to investigate root causes of problems, interpret data, and develop effective solutionsYou have a demonstrated history of successfully leading and implementing process improvement initiatives in business environments, ideally within the insurance or financial services industry.You possess outstanding communication and interpersonal skills, along with being naturally curious, detail-oriented, and have a passion for solving complex problems.You have experience leading teams. which includes providing formal training, professional development and evaluation of othersWhat’s in it for you?Flexible hybrid work environment, which balances remote and in-office workA comprehensive wellness plan, including personalized health coaching, fitness classes, and access to an on-site gymOngoing professional development opportunities, such as paid education, training, certifications, mentorship programs, and personalized career development plansPaid volunteer day to give back to your communityIn addition to our competitive salary, employees also receive exceptional employer-paid benefits, a defined benefit pension plan, and more to support their futureHow to ApplyVisit our website and complete our Employment Application found on our Careers page.Farm Mutual Re is committed to creating an equitable, diverse, and inclusive work environment for all. We provide accommodations that help achieve a barrier-free workplace. If you require an accommodation to participate in the recruitment process, please contact [email protected].