Customer Success Specialist - HD

Job Description

Job Description

Salary : 50,000 - 70,000 / Anually

About BinSentry

BinSentry is an extremely fast-growing ag-tech company started here in KW. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial intelligence, BinSentry offers technology solutions that pair best-in-class optical sensors with user-friendly software to provide our customers with enhanced forecasting and decision-making capabilities.

With our technology, feed mills and protein producers are enhancing feed ordering efficiency, raising healthier animals, improving employee safety, reducing their environmental footprint and, most significantly, uncovering new savings. Today, BinSentry is monitoring more than 50,000 bins in real time across North America. When it comes to the future of agricultural supply chain management, BinSentry is leading the way. For more information visit

We are seeking a highly detail-oriented and technically capable Customer Success Specialist to join our team. In this role, you will support BinSentrys ProSense HD commercial and deployment workflow by conducting accurate customer site evaluations and supporting seamless system deployments. This position is ideal for a self-starter who enjoys problem-solving, cross-functional collaboration, and working closely with customers and internal teams to ensure successful deployments and early customer adoption.

Key Responsibilities :

Customer Site Survey & Reporting (Pre-Sale) :

• Coordinate and collaborate with the Deployment Manager on customer installations
• Collect and collate bin dimensions and installation measurements critical for deployment
• Ensure accuracy and completeness of survey documentation to support the sales process

Cross-Functional Coordination :

Customer Support & Issue Resolution :

Qualifications :

Growth & Advancement Opportunities

This role provides clear growth paths into :

Working Conditions

Kitchener, Ontario

Approximately 80% in-office presence

BinSentry does not use artificial intelligence in the recruitment process.