Customer Success Specialist - HDBinSentry • Kitchener, ON, Canada

Customer Success Specialist - HD

BinSentry • Kitchener, ON, Canada

Il y a 5 jours

Type de contrat

Temps plein

Description de poste

Job Description

Salary : 50,000 - 70,000 / Anually

About BinSentry

BinSentry is an extremely fast-growing ag-tech company started here in KW. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial intelligence, BinSentry offers technology solutions that pair best-in-class optical sensors with user-friendly software to provide our customers with enhanced forecasting and decision-making capabilities.

With our technology, feed mills and protein producers are enhancing feed ordering efficiency, raising healthier animals, improving employee safety, reducing their environmental footprint and, most significantly, uncovering new savings. Today, BinSentry is monitoring more than 50,000 bins in real time across North America. When it comes to the future of agricultural supply chain management, BinSentry is leading the way. For more information visit

We are seeking a highly detail-oriented and technically capable Customer Success Specialist to join our team. In this role, you will support BinSentrys ProSense HD commercial and deployment workflow by conducting accurate customer site evaluations and supporting seamless system deployments. This position is ideal for a self-starter who enjoys problem-solving, cross-functional collaboration, and working closely with customers and internal teams to ensure successful deployments and early customer adoption.

Key Responsibilities :

Customer Site Survey & Reporting (Pre-Sale) :

Coordinate and collaborate with the Deployment Manager on customer installations
Collect and collate bin dimensions and installation measurements critical for deployment
Ensure accuracy and completeness of survey documentation to support the sales process

Cross-Functional Coordination :

Work closely with the Deployment Manager and Senior Manager of Customer Success to schedule and coordinate installations

Support Sales with HD sales meetings, technical guidance, and survey insights as requested

Partner with the Product Manager to identify, document, and support resolution of data integrity issues or product behavior concerns

Serve as the primary point of contact for customers during the post-installation startup period, troubleshooting data issues and coordinating resolutions with Product teams

Manage the device replacement schedule, coordinating with contractors in alignment with the Senior Manager of Fulfillment

Customer Support & Issue Resolution :

Respond promptly to customer inquiries related to startup performance, sensor behavior, or data anomalies

Coordinate troubleshooting steps with internal teams and escalate issues when necessary

Ensure high levels of customer satisfaction through proactive communication and follow-through

Qualifications :

Bachelors degree required

Engineering, technical, or related degrees are a strong plus

Four or more years of experience in customer support, customer success, field service, or a technical client-facing role

Experience in AgTech, IoT hardware, industrial technology, or deployment environments preferred

Strong analytical and problem-solving skills

Excellent written and verbal communication abilities

Ability to collaborate effectively with Sales, Product, Deployment, and Customer Success teams

Self-starter who can work independently and manage issues autonomously

Highly organized, detail-oriented, and process-driven

Team player with a strong customer-first mindset

Growth & Advancement Opportunities

This role provides clear growth paths into :

Deployment Manager

Senior Customer Success Specialist

Additional leadership roles as the organization continues to scale

Working Conditions

Kitchener, Ontario

Approximately 80% in-office presence

BinSentry does not use artificial intelligence in the recruitment process.

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Customer Success Specialist HD • Kitchener, ON, Canada

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