Process manager Jobs in Calgary, AB

Job Description

What is the Opportunity?In this Senior Manager, IAM Process & Control Assessment role, you will drive identity and access management control compliance assurance through framework for control impact assessments including triage, analysis, and governance while simultaneously contributing to the design and standardization of end-to-end IAM processes across multiple platforms. This enables leadership to ensure IAM controls are properly managed, deviations are rigorously governed, processes are standardized and efficient, and the organization maintains a robust compliance posture while enabling secure innovation.What Will You Do?

• Control Impact Assessment & Governance: Receive, triage, and analyze all Control Impact Assessment requests; perform structured gap analysis identifying impacted IAM controls (LASS, SOX, NIST); evaluate compensating controls for adequacy and residual risk; maintain centralized exception registry; coordinate annual attestations; communicate decisions to stakeholders; track exception trends to identify systemic compliance gaps.
• Maintain centralized registry of all CIA requests, approvals, and exceptions for audit trails and compliance reporting. Coordinate annual attestation cycles requiring application custodians to confirm approved deviations remain within scope and mitigation strategies are active. Track and report on exception trends to identify systemic control gaps and process design issues requiring remediation.
• Communicate assessment progress and decisions to application owners, IAM teams, and IAM Governance. Prepare impact summaries and remediation checklists for executive decision-makers. Partner with stakeholders to ensure understanding of control requirements and compliance obligations.
• Develop enhanced CIA templates and process documentation toolkits that standardize best practices and reduce documentation time. Innovate control assessment and process design methodologies (e.g., semi-automated gap analysis, risk-scoring algorithms, AI-assisted control assessments). Manage project timelines and stakeholder adoption with full accountability for project outcomes.
• IAM Process Design & Documentation Leadership: Partner with IAM operations and platform teams to design end-to-end IAM processes (provisioning, deprovisioning, access review, authentication, PAM, attestation); create comprehensive process documentation with narrative workflows, RACI matrices, and explicit control mappings; establish process documentation standards; contribute to the authoritative IAM Process Library.
• Project Leadership & Process Innovation: Lead cross-functional process improvement projects autonomously with minimal oversight from Director, Process Services. Identify and execute process enhancement initiatives (e.g., process flow redesign, access provisioning standardization, deprovisioning acceleration). Design CIA workflow automation using ServiceNow, Power Automate, or RBC-approved tools to reduce manual effort, improve SLA compliance, and automate control checkpoints.
• Audit & Regulatory Support: Provide support for all IAM controls related audit, regulatory, and third-party requests for evidence.

What Do You Need To Succeed?Must Have:

• 5+ years of experience in a comparable role, with a proven track record of identifying actionable insights and presenting findings to senior leadership to support informed decision making
• 3+ years in dedicated control assessment, compliance gap analysis, control deviation management, or IAM governance roles
• 3+ years designing, documenting, or improving IAM processes across platforms
• Deep knowledge of LASS (RBC Logic Access Standard), SOX IAM controls (230.x series), and NIST SP 800-53 Rev. 5
• Track record of creating process documentation, workflows, and Visio diagrams for compliance or operations teams
• Ability to create standardized Visio swimlane diagrams for key IAM processes showing actor roles, decision points, system interactions, and control checkpoints; design reusable visual templates for process documentation; use diagrams for stakeholder communication and training
• Demonstrated project leadership managing cross-functional process improvement and automation initiatives
• Ability to translate complex technical concepts into clear insights for IT and business leadership
• Strong collaboration skills to influence and drive change
• Expertise preparing high-impact presentations for senior leadership audiences
• Proven ability to deliver results across multiple initiatives
• Commitment to continuous learning and rapidly acquiring new technical domain knowledge
• Motivation to develop new or additional IAM expertise

Nice-to-Have:

• Risk management oversight and control remediation
• Advanced analytics expertise to identify trends and develop actionable remediation plans using AI, Excel, Tableau, or Power BI
• Understanding of IAM concepts (authentication protocols, PAM, user lifecycle management)
• Experience with IAM platforms (SailPoint, Active Directory, Entra ID, ServiceNow, PAM Vault)
• Familiarity with IAM process design methodologies (swimlane flows, decision logic, control integration)
• Relevant certifications (CISSP, CISM, CRISC, CISA)
• Familiarity with IT standards (NIST Cybersecurity Framework, COBIT, ISO 27001)
• Experience with Agile or Lean methodologies for process improvement
• Experience with collaboration tools (MS 365/SharePoint, Confluence, Jira)

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Opportunities to do challenging work

#TECHPJ#LI-POSTJob SkillsAccess Management, Access Management, AI Agents, Authentication Systems, Authorizations, Automation, Communication, Controls Compliance, Conversational AI, Critical Thinking, Decision Making, Detail Oriented Tasks, Documentations, Gas Analysis, Group Problem Solving, Identity Access Management (IAM), Impact Assessment, Impact Evaluation, Information Technology Security, Interpersonal Relationship Management, Microsoft 365 SharePoint Online, Microsoft Office 365, Privileged Access Management (PAM), Privileged Identity Management, Process Design {+ 2 more}Additional Job Details

Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-28

Application Deadline:

2026-06-28Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.