Business Process Advisor

ATTENTION : This is an internal ICBC job posting. External applicants will not be considered.

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We look forward to hearing from you!

Closing date : February 13 2026

Position Highlights

The Auto & MD Business Improvement department is seeking a Business Process Advisor to join their team. The successful candidate will be responsible for providing consultation oversight and guidance with regards to process policy procedures and systems with a clear focus on Auto Claims and Material Damage. The successful candidate will require understanding continuous improvement typically from working in an agile and or Lean environment.

The candidate have the ability to build rapport with internal and external stakeholders. Key to this position is to have demonstrated strength as an effective communicator and strong facilitator with a data driven collaborative and solution focused approach. You will update and manage process and procedures in accordance with corporate objectives. You will also have the responsibility to develop and capture business requirements and impact assessments related to material damage initiatives.

Specific accountabilities will include leading continuous improvement in the Auto Claims and Material Damage portfolios such as Glass Towing Collision Parts Salvage and Total loss. You will provide technical consultation problem solving and relationship management to support the design and development of different strategic programs and initiatives. This includes working with internal and external stakeholders to strengthen stakeholder partnerships enhance customer experience and manage claims costs. The work is diverse exciting innovative and a great opportunity to deliver value to the Claims organization.

Position Requirements

Qualifications required to be successful in this role include :

• Business knowledge in material damage and auto claims workflow and systems including Mitchell ClaimCenter Aries payment request GWE VISion etc.
• Conduct research gather and document requirements document current state process and design future state process and design future state operating model
• Gather and analyze data identifying defining baselining current state planning tracking and reporting on the realization of benefits
• Plan and manage execution of division initiatives projects and programs
• Identify areas of opportunity using data develop reporting requirements design reports and work with technology team to roll-out to users
• Develop the skills behaviors knowledge tools and processes needed within business consultingto achieve its goals.
• Translate business design into technology requirements prepare epics work with CX and technology teams in the development and testing for new or improved functionality etc
• Knowledge and ability to coach mentor and influence business partners in the area of operational change considerations (both behavioral and practices).
• Develop change plan and execute change tactics to prepare stakeholders for change including preparing and rolling out communications
• Implement new or improved business design and operating model including working with operations to support go-live change management training and post go-live support
• Own and manage relationships with external stakeholders (carriers and strategic vendors)
• Experience reporting tools such as Tableau would be an asset.
• Exposure to Agile methodology and JIRA would be an asset.
• Lean sigma yellow belt certification would be an asset.

About us :

At ICBC its our job to make sure the car insurance system works for all British Columbians today and in the future. Checkout our ICBC Year in Review 2025to learn more about what weve accomplished! If you want to make the most of your skills and expertise while growing your career we want you. A career at ICBC is an opportunity to be part of a talented diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary comprehensive benefits and a collaborative work environment. If you are reliable and dependable contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers partners and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Work arrangement defined :

#IND1

Required Experience :

Unclear Seniority

Key Skills

Business Intelligence,Sales Experience,Compliance Management,Risk Management,Cold Calling,Lean Six Sigma,Upselling,Business Management,Regulatory Reporting,SAP Supply Chain Management,Economic Development,Product Development

Employment Type : Advisor

Experience : years

Vacancy : 1