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It support analyst Jobs in Calgary, AB

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It support analyst • calgary ab

Last updated: 2 days ago

Product Support Analyst - Enterprise Applications

Astra North Infoteck Inc.Calgary, AB, ca
Full-timeFull-time

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Senior Help Desk Support Analyst - 26-12910

Compu-Vision Consulting Inc.Calgary, Alberta, Canada
Full-timeFull-time

Job Title: Senior Help Desk Support Analyst .Monday–Friday, 8:15 AM–4:30 PM Alberta time, excluding provincial holidays.We are seeking an experienced Senior Help Desk Support Analyst to provide fr... Show more

IT Applications Developer (Analyst, Senior, or Lead)

ParklandCalgary, AB, CA
Full-timeFull-time

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation.For more information, please visit.A place where you can take your career in the direction you w... Show more

IT Procurement Advisor

Intact Financial CorporationCalgary, Alberta, CAN
Full-timeFull-time

Pay at Intact is about much more than just salary.Multiple benefits offered to support.Wellness account and much more.Share plan & other savings: up to.Employee Share Purchase Plan (ESPP) – with In... Show more

Financial Analyst

SaitCalgary, AB
CA$70,000.00–CA$80,000.00 yearlyCA$70,000.00–CA$80,000.00 yearly
Full-timeFull-time

Tasked with ensuring the institution’s financial health, we bring diligence, accuracy and a customer-focused approach to the work we do.Join us as we work together to ensure SAIT is well positioned... Show more

Project Support Analyst - TCJP00022926

Randstad CanadaCalgary, Alberta, CA
Full-time +1Full-time +1
Quick Apply

Are you a detail-oriented professional looking to make a meaningful impact within a dynamic project environment? Randstad is seeking a proactive Junior Business Analyst to join a client based out o... Show more

Lead Specialist, IT Cybersecurity

Patriot Advertising Sourcing SolutionsCalgary, AB, Canada
Full-timeFull-time
Quick Apply

Lead Specialist, IT Cybersecurity.Parkland is a leading international fuel supplier, convenience store operator, and community enabler, serving diverse customers across 26 countries.Serve as a seni... Show more

Project Analyst

Sapsol Technologies IncCalgary, AB, CA
Full-timeFull-time
Quick Apply

Support the design, development and implementation of plans and project initiatives to ensure that PMO operational needs are identified and met.Support the development, implementation of project pl... Show more

Tax Analyst

TransAltaCalgary, AB, CA
Full-timeFull-time

Company: TransAlta Job Type: Full time - Salaried Work Arrangement: Hybrid.As one of Canada’s largest publicly traded power generators, we’ve been powering communities for over 100 years across Can... Show more

Customer Support Analyst (legal Accounting)

ActionstepCalgary, AB, CA
CA$55,000.00–CA$60,000.00 yearlyCA$55,000.00–CA$60,000.00 yearly
RemoteRemote
Full-timeFull-time
Quick Apply

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management and Accounting software.We are a fast growing... Show more

Quality Analyst

NRG EnergyCalgary, AB, California, US
Full-timeFull-time

The Customer Care Quality Assurance Analyst is responsible for monitoring and evaluating customer interactions to support quality, compliance, and customer experience objectives across outsourced C... Show more

Analyst - Business

EECOL ElectricCalgary, AB, Canada
Full-time +1Full-time +1

Permanent, full-time positions, Monday through Friday.Weekends and evenings are for friends, family, and fun, not work!.Enjoy regular salary reviews and incentive opportunities.EECOL is not just a ... Show more

Accounting Analyst

SuncorCalgary, AB, CAN
Full-timeFull-time

At Suncor, we produce and provide energy.When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success.We are a place where talented pe... Show more

Quality Analyst

ThermonCalgary, AB, CAN
Full-timeFull-time
Quick Apply

Who We Are - ThermonThermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution... Show more

Tax Analyst

TransAltaCalgary, AB, CA
Full-timeFull-time

As one of Canada’s largest publicly traded power generators, we’ve been powering communities for over 100 years across Canada, the U.Our diverse energy portfolio and passionate team are driving the... Show more

Application Support Analyst

Helical Pile SolutionsCalgary, AB, CA
Full-timeFull-time
Quick Apply

Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd.Java staff have over 50 years of experience bui... Show more

Quality Analyst

NRGCalgary, AB, CA
Full-timeFull-time

Welcome to the intersection of energy and home services.At Direct Energy, an NRG company, we’re all about propelling the next generation of leaders forward.We are driven by our passion to create a ... Show more

Bilingual Analyst, IT Service Desk

FYidoctorsCalgary, AB TST, CA
CA$49,000.00 yearlyCA$49,000.00 yearly
Full-timeFull-time

Join our dynamic team as an Analyst, IT Service Desk! As the first point of contact, you’ll play a crucial role in ensuring smooth operations and resolving IT related challenges for our diverse tea... Show more

Financial Analyst

GrahamCalgary, AB, CA
Full-timeFull-time

Join a team shaping the future of public infrastructure across North America.At Gracorp, you’ll help deliver long-term solutions in real estate development, and more while gaining exposure to asset... Show more

People also ask
Product Support Analyst - Enterprise Applications

Product Support Analyst - Enterprise Applications

Astra North Infoteck Inc.Calgary, AB, ca
5 days ago
Job type
  • Full-time
Job description

Enterprise Product Analyst – SAP, Salesforce CRM, MDM & ServiceNow

Work Arrangement: 100% Onsite

Working Hours: 8:00 AM–5:00 PM MST

Job Summary

We are seeking an experienced Enterprise Product Analyst to support enterprise platforms such as SAP, Salesforce CRM, Master Data Management (MDM), Microsoft Dynamics CRM, ServiceNow, and other enterprise applications. The ideal candidate will bridge business, cybersecurity, operations, and technical teams to drive product enhancements, operational efficiencies, and successful delivery of business outcomes.

Key Responsibilities

Business Engagement & Planning

  • Establish trusted relationships with business stakeholders.

  • Facilitate workshops to elicit business needs, objectives, and challenges.

  • Support strategic planning, demand intake, and initiative prioritization.

  • Develop business cases and value realization frameworks.

Business Analysis

  • Analyze current business processes and identify improvement opportunities.

  • Document current-state and future-state business processes.

  • Conduct gap analysis, risk assessments, and feasibility assessments.

  • Define business requirements, success criteria, and key performance indicators (KPIs).

Solution Development

  • Collaborate with technical teams to ensure business objectives are understood.

  • Translate business requirements into user stories and functional requirements.

  • Validate proposed solutions against business expectations.

  • Support User Acceptance Testing (UAT).

Project Delivery

  • Track requirements throughout the project lifecycle.

  • Support change management, training, and business readiness activities.

  • Ensure delivered solutions align with business goals and expected outcomes.

  • Assist with post-implementation reviews and benefits realization.

Required Skills

  • Strong Business Analysis experience.

  • Strong understanding of cybersecurity concepts, controls, frameworks, and operational practices.

  • Ability to act as a liaison between business, cybersecurity, operations, and technical teams.

  • Experience analyzing business and technical requirements and translating them into actionable outcomes.

  • Expertise in developing and maintaining technical and operational documentation.

  • Excellent stakeholder management, communication, and facilitation skills.

  • Experience supporting enterprise platforms such as:

    • SAP

    • Salesforce CRM

    • Master Data Management (MDM)

    • Microsoft Dynamics CRM

    • ServiceNow

    • Other enterprise applications

Preferred Skills

  • Agile Delivery and Product Management tools.

  • System Integration and API knowledge.

  • Data Analysis and Reporting.

Top 3 Must-Have Skills

  • Enterprise Product Analyst experience supporting SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, ServiceNow, or other enterprise applications.

  • Strong business analysis and requirements management experience.

  • Ability to collaborate across business, cybersecurity, operations, and technical teams to deliver business solutions.

Top 3 Preferred Skills

  • Agile Delivery & Product Management Tools.

  • System Integration & API Knowledge.

  • Data Analysis & Reporting.

Additional Skills

  • Business Analysis

  • Cyber Security

  • Project Management