It support analyst Jobs in Halifax, NS

Description

Exciting New Opportunity at Seaboard Transport!

Seaboard is seeking a detail-oriented and analytical Revenue Analyst to support the creation and ongoing success of our Revenue Department. This role is ideal for someone who enjoys working with data, contracts, billing processes, and cross-functional teams to help identify opportunities for improved accuracy, efficiency, and revenue capture.

Position Overview: Reporting within the Revenue function, the Revenue Analyst will play a key role in reviewing revenue cycle processes, supporting customer contract implementation, auditing billing and demurrage activity, and identifying process gaps that may impact revenue accuracy. The successful candidate will bring strong attention to detail, sound analytical judgment, and the ability to work collaboratively with Operations, Pricing, Sales, and leadership teams to support accurate billing, profitability analysis, and continuous process improvement.

Location: Dartmouth, NS

Type: In-Office

Schedule: Monday - Friday | 8:00am - 4:30pm

Responsibilities

New Customers:

• Support new contract implementations by verifying all required information is received prior to system setup, including demurrage programs, fuel surcharge (FSC) programs, and other billable charges. This will ensure revenue will be captured accurately at onset.
• Review document control practices and recommend opportunities for improvement.
• Complete profitability analysis of new lanes or locations to ensure profitability targets are set.

Current Business:

• Complete customer profitability audits of actual profitability against anticipated and report back to sales/leadership. Analysis of lanes or locations to ensure profitability targets are achieved.
• Develop controls & complete audits around CPI increases and customer pricing updates. This will ensure system setup aligns with updated contract terms to avoid revenue delays.
• Implementing strategies to minimize lost revenue and optimize reimbursement.

Demurrage & Billing:

• Complete audits of driver demurrage requests for missed revenue opportunities and driver overpayments.
• Audit TMW software to ensure the system accurately represents the details required to bill customers and pay drivers and owner operators on time.
• Complete Order Lifecycle audits to ensure loads dispatched have been processed and invoiced in a timely manner.
• Audit On Hold and Unbilled loads.

Additional Responsibilities:

• Implement strategies to minimize lost revenue and optimize reimbursement.
• Investigate and resolve billing discrepancies and denials, when required to ensure proper reimbursement.
• Identify process gaps and implement improvements to enhance efficiency and revenue capture.

Requirements

• Strong analytical and problem-solving skills
• Knowledge of accounting principles and revenue recognition
• Attention to detail, problem solving abilities and effective communication skills
• Ability to work cross-functionally with Operations, Pricing, and other stakeholders.
• Experience working with various systems and the ability to leverage technology to improve processes.
• Strong analytical skills with the ability to audit contracts, identify discrepancies, and recommend process improvements.
• High attention to detail with a strong focus on accuracy and quality control.
• Strong communication skills, with the ability to clearly document and explain processes and changes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.