Talent.com
VC3
IT Onboarding AnalystVC3 • Calgary, AB, Canada
IT Onboarding Analyst

IT Onboarding Analyst

VC3 • Calgary, AB, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job DescriptionDescription Are you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an IT Onboarding Analyst.

The IT Onboarding Analyst is responsible for investigating the state of a new client’s IT environment so that we can fill in documentation, identify risks, make recommendations, and begin day-to-day support. This role is critical in developing CompuVision’s understanding of a new client’s requirements and needs from their IT support provider, so that we can immediately begin to meet and exceed them. Ultimately, the Onboarding Analyst is vital for kicking off a new client relationship the right way by setting up all of CompuVision’s departments to succeed as of their first client interaction.

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.


Key Responsibilities
  • Provide a constant flow of communication to internal stakeholders during Onboarding projects, escalating to the Onboarding Project Manager or Team Lead where necessary.
  • Meet with new clients face-to-face at their office, accompanied by the Onboarding Project Manager or Team Lead.
  • Identify and photograph all components of the client’s IT infrastructure according to standards.
  • Install CompuVision’s remote management tool on all endpoints within a client environment.
  • List and detail all line-of-business applications in-use within the client environment, with particular attention paid to the information required to access vendor support.
  • Prepare detailed network maps including key components of the client’s primary environment.
  • Work with the CompuVision Business Analyst to confirm that our understanding of how the client IT environment functions.
  • Complete the initial Onboarding Discovery checklist for all new clients.
  • Prepare User Change Request and Workstation Set-up guides for new clients entering support.
  • Assist the Network Operations Centre with completing tasks related to beginning support for a client, including disabling out-going vendor accounts.
  • Complete a Full Support audit to be submitted to the Remote Operations Centre for approval and respond to any concerns from the support teams.
  • Attend and contribute to Onboarding team meetings.
  • Demonstrate strong, professional communication skills when working with internal or external stakeholders.
  • Seek continuous improvement in the Onboarding process through the investigation of new tools or techniques.
  • Assist the Service Desk with completing support tickets where required.

Skills Knowledge and Expertise Education Requirements, Skills, and Knowledge
    • Post-secondary training in Network Administration or Computer Systems. Administration, or at least 3 years’ experience with a Managed Services Provider.
    • Microsoft MCSE, MCSA, or MCITP (in-progress or completed).
    • At least 1 year of relevant IT experience supporting small or medium-sized business environments.
    • Experience with the following technologies
    • o Windows Server and Hyper-V
    • o Microsoft Exchange and Office 365
    • o Active Directory and Group Policies
    • o Routing, Switching, and VPN technology
    • o Anti-virus and Security software
    • o TCP/IP, DHCP, DNS
    • o Microsoft SQL experience will be considered an asset
  • Excellent oral and written communication; Communicates in a timely, professional and respectful manner.
  • A proven track record for excellence in customer service.
  • Must possess a vehicle, valid driver’s license, and appropriate business-class insurance.
  • Must be willing to travel for project work.

    Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Create a job alert for this search

IT Onboarding Analyst • Calgary, AB, Canada

Similar jobs

IT Systems Coordinator (1 yr contract)

FirstService Residential CanadaCalgary, AB, CA
Full-time

IT Systems Coordinator (1 yr contract) – FirstService Residential Canada.IT Systems Coordinator (1 yr contract).FirstService Residential Canada.FirstService Residential is owned by FirstService Cor... Show more

 • Promoted

Health IT Architect - Remote Role

Harris ComputerCalgary, Alberta, Canada
Remote
Full-time

Become an integral part of Altera's team as a Health IT Architect, working remotely to implement healthcare solutions like Sunrise and Altera Patient Flow.Drive meaningful changes in care delivery ... Show more

 • Promoted

Senior IT Technical BA – Health Systems & Interoperability

PathlionCalgary, AB, CA
Full-time

A government agency is seeking a Senior IT Technical Business Analyst for a 24-month term with an option to extend.The role involves advanced business analysis and working closely with multiple sta... Show more

 • Promoted

CES Energy IT Support Analyst Role

CES Energy Solutions Corp.Calgary
Full-time

Become an IT Support Analyst with CES Energy Solutions in Calgary, Alberta, where your skills will contribute to resolving technical challenges for team members and enhancing operational efficiency... Show more

 • Promoted

Bilingual IT Support Analyst (French/English) - Remote

SearchLabsCalgary, AB, CA
Remote
Full-time

A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Show more

 • Promoted

Senior Analyst - IT Security

EECOL ElectricCalgary, Alberta, Canada
Full-time +1

We are looking for a Senior Analyst – IT Security with a strong focus on Governance, Risk, and Compliance (GRC) to support our efforts in maintaining ISO 27001 certification and other compliance-re... Show more

 • Promoted

Kinaxis ALM Team Lead Opportunity

Kinaxiscalgary, ab, Canada
Full-time

Join Kinaxis as Team Lead for Application Lifecycle Management and oversee robust software practices in a hybrid work environment.Leverage your expertise in risk management and software compliance ... Show more

 • Promoted

On-Site IT Support Champion – Fast, Friendly Help

GAM TechCalgary, AB, CA
Full-time

A leading Managed Service Provider in Calgary is seeking an enthusiastic L1 Support Hero to join their Service Delivery team.The role involves handling support requests, troubleshooting issues, and... Show more

 • Promoted

Sr Solution Analyst, IT, Enterprise Apps

NutrienCalgary, Alberta, Canada
Full-time

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world.Feeding the Future is our purpose and drives every decision we make.Through t... Show more

 • Promoted

Clinical IT Business Analyst - CIS Implementation (Remote)

Russell TobinCalgary, AB, CA
Remote
Full-time

A recruitment agency is seeking a Clinical Business Analyst to support the implementation of a Clinical Information Solution across New Brunswick.Candidates should have a university degree in healt... Show more

 • Promoted

IT Systems Analyst - Client Support & Growth Path

F12.netCalgary
Full-time

A leading IT consulting firm in Calgary seeks a System Analyst to provide technical support to clients.The role involves troubleshooting issues, maintaining documentation, and preparing IT equipmen... Show more

 • Promoted

Strategic IT Solutions Account Manager - Remote

Quadbridge Inc.Calgary
Remote
Full-time

A leading IT solutions provider is seeking an Account Manager in Calgary to drive sales and build relationships.You will create prospect lists, cold call clients, and negotiate with suppliers to ma... Show more

 • Promoted

Entry-Level IT Support Analyst

NanalysisCalgary
Full-time

Step into the IT realm as an Entry-Level IT Support Analyst.Provide essential technical assistance with a focus on customer satisfaction and effective communication in a collaborative workspace.As ... Show more

 • Promoted

Sr Technical Analyst

7-ElevenCalgary, AB, CA
Full-time

Senior Manager, Information Technology.We are seeking an experienced Senior Technical Analyst to join our IT team.In this role, you will be responsible for ensuring optimal performance and security... Show more

 • Promoted

Integrated Product Team Lead for IT

Prattwhitneycalgary, ab, Canada
Full-time

Raytheon Canada is hiring an Integrated Product Team Lead in Information Technology for the Land Vehicle Crew Training System project.Manage complex IT initiatives that support Canadian Army traini... Show more

 • Promoted

Remote IBM Maximo Administrator | IT Ops & Support

Aversan Inc.Calgary, AB, CA
Remote
Full-time

A dynamic engineering firm is looking for an IBM Maximo Administrator to manage and support the Maximo system, ensuring its stability and performance.Responsibilities include troubleshooting suppor... Show more

 • Promoted

Lead Deskside Analyst & IT Support Lead

MicroserveCalgary
Full-time

A leading technology solutions provider in Calgary is seeking a Lead Deskside Analyst to supervise onsite operations.The ideal candidate will have 3-5 years of deskside support experience and will ... Show more

 • Promoted

IT Field Operations Specialist

Avenue LivingCalgary, AB, CA
Full-time

Avenue Living Asset Management is dedicated to sourcing, analyzing, and strategizing long-term investments.Our unique approach has led to rapid growth across North America now representing one of C... Show more

 • Promoted

Business Analyst: Drive Efficient IT Solutions

Global Talent Alliance, CanadaCalgary, AB, CA
Full-time

A leading software testing company in Canada is seeking Business Analysts for their Toronto, Ottawa, Calgary, and Fredericton locations.The role involves evaluating business processes, developing s... Show more

 • Promoted

Remote Bid Analyst: IT Proposals & Strategy

BairesDevCalgary, Alberta, Canada
Remote
Full-time

A leading software development company is seeking a Bid Analyst in Montreal to create high-quality proposals for IT and software development projects.Candidates should have experience in writing pr... Show more