Customer support manager Jobs in Markham, ON

About the Role:

We have a current opening for a Customer Revenue Manager and are actively reviewing applications.

This role is responsible for developing and implementing Ferrero Canada’s Customer Trade Investment Strategies.
 Own Trade Investment Strategies at a customer level
 ROI analysis, insights and strategy
 Ensure fair treatment across customers
 Ensure Ferrero Canada compliance with Global Strategies
Outcome: Profitable trade investment strategies at a customer level, in compliance with Ferrero Group policies.
This role works cross functionally with Sales, TM, Finance, SBD, Leadership Team.

Main Responsibilities:

TRADE TERMS & PROMO MANAGEMENT
• Lead trade investment strategies at a customer level including trade terms structure, customer profitability, profit pool, and ROI analysis:
• Track and analyze trade investment at a customer level. Understand commercial implications and derive insights from the analysis.
• Develop and implement trade strategies to drive profitable growth and maximize working trade investments
• Lead promotional ROI analysis, insights, and strategy at a customer level
• Ensure fair treatment across customers
• Ensure Ferrero Canada compliance with Global Strategies

PRICING OPTIMIZATION
• Measure the Profit Pool and define the Revenue Management actions plan to drive it as per company’s objectives
• Define and drive the execution of the 3N price strategy per channel/key customer according to Ferrero Group and Area Guidelines

PRODUCT MIX OPTIMIZATION
• Define customer strategies to optimize product mix

CUSTOMER PLANNING and JOINT BUSINESS PLANNING
• Partner with Sales in customer review process and provide Revenue Management recommendations
• Partner with Sales on customer planning focusing on trade strategies, terms and structure
• Ongoing tracking of customer performance vs. plan
• Key supporting role in customer negotiations
• Key supporting role in JBPs

COMMERCIAL POLICY GOVERNANCE
• Ensure customer trade strategies align with Ferrero commercial policies
• Conduct compliance audits for key areas of the policy:
• Documentation of retailer proof of performance
• Promotional ROI analysis
• Deductions management spot checks

About You:

• 4-7 years of relevant professional experience
• Bachelor’s degree in Business or related field
• Knowledge of the Canadian market and retail environment
• Knowledge of financial management concepts and principles as they apply to Sales and Marketing
• Sales experience is a plus
• Advanced knowledge of MS Excel, PowerPoint and Word
• Knowledge of Trade Management systems and SAP is a plus – SAP ECC, SAP TPM, SAP TCM, SAP BI
• Superior analytic skills, and ability to work confidently with large amounts of data
• Ability to conceptualize and present the big picture
• Strong problem solving and critical thinking skills
• Ability to work effectively with others, both cross functionally and at various levels in the organization, as well as the ability to work independently without guidance
• Detail-oriented with the ability to manage multiple projects under tight deadlines
• Ability to effectively communicate (written and oral) in both a one-to-one and group environment

Artificial Intelligence Disclosure
As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.

What We Offer:

Careers with caring built in - discover our benefits here.

The base compensation range for this position is $84,000 - 112,000. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.

In addition to base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and other benefits.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.

Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.