Customer support manager • markham on
Location: Onsite – 95 Apple Creek Blvd.Markham Employment Type: Independent Contractor Hourly Rate: $18/hour Working Hours: 9:00 AM – 5:00 PM Language Requirement: English Role Overview... Show more
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Location: Onsite – 95 Apple Creek Blvd., Markham Employment Type: Independent Contractor Hourly Rate: $18/hour Working Hours: 9:00 AM – 5:00 PM Language Requirement: English Role Overview We are seeking a customer-focused and results-driven Customer Success & Sales Associate with experience in telecom or IT environments.
This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.
Key Responsibilities Client Engagement & Solutioning Collaborate with the client’s sales team to understand customer needs and recommend suitable telecom solutions Prepare and deliver product presentations, demos, and tailored proposals Respond to customer inquiries with accurate and timely information Work with technical teams to ensure solution feasibility and customization Customer Success & Service Delivery Act as the first point of contact for customer inquiries, service requests, and issue resolution Manage onboarding of new customers and coordinate with internal teams Track accounts, monitor service requests, and ensure SLA compliance Handle escalations professionally to ensure timely resolution and satisfaction Gather and share customer feedback to enhance service quality and offerings Market & Product Knowledge Maintain up-to-date knowledge of telecom products, technologies, and market trends Provide insights on customer needs and competitive positioning to internal teams Qualifications & Skills Minimum 2 years of experience in a call center or sales environment within IT or Telecom Experience with ticketing tools and CRM systems Proven experience in cold calling, upselling, and cross-selling Strong verbal and written communication and presentation skills Ability to explain technical solutions to non-technical clients Strong customer handling and problem-solving skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) Ability to multitask, prioritize, and manage time in a fast-paced environment Punctual and able to work onsite full-time (9 AM – 5 PM) Powered by JazzHR
