Customer support manager • laval qc
Your professional transformation starts here.Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a ... Show more
Join Amrize as a Land Manager and help construct what's next.If you're ready to put your skills to work on projects that matter - and build a career with a company that's building North America - w... Show more
Relevant du Superviseur et travaillant en étroite collaboration avec celui-ci, l’agent sénior, support est responsable de guider les agents de première ligne en leur fournissant un soutien techniqu... Show more
You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help run what runs the world.Business Manager - Commercial&Operations.Your role and responsibi... Show more
Le bureau de notre client à Montréal supervise le développement du marché aux États-Unis et au Canada.Ce poste est basé au centre-ville de Montréal et nécessite des déplacements occasionnels à trav... Show more
Advisor Support Representative (Mutual Funds).Key role in financial services focused on partner support, request resolution, and process optimization within a dynamic hybrid environment in Montreal... Show more
AI-native platform that bridges the gap between performance marketers and creative teams, so they can uncover what’s working, what’s not, and ship more winning ads across platforms like YouTube, Li... Show more
Voyez -vous travailler pour une entreprise familiale qui se concentre sur le bien-être de ses employés?.Si vous êtes à la recherche de nouveaux défis dans un environnement ... Show more
Québec, en Ontario, au Nouveau-Brunswick et en Nouvelle-Écosse sont soutenus par 400+ employés passionnés par la réinvention du marché des voitures d'occasion et par la création d'un environnement ... Show more
Conduct psychosocial assessments and provide follow-up (including phone support) for individuals experiencing vulnerability or housing instability.Explain intervention objectives within a structure... Show more
Registered Apprenticeship certificate.Direct and control daily operations.Resolve issues that may arise, including customer requests, complaints and supply shortages.Recruit, hire and supervise sta... Show more
Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?.Do you have outstanding relationships and a creative streak? Do you have stro... Show more
L'Agent Logistique de production assure le soutien logistique quotidien aux opérations de production, en garantissant la disponibilité des pièces, consommables, documents et outils, tout en mainten... Show more
Secondary (high) school graduation certificate.Process money, cheques and credit/debit card payments.Tabulate total payment for goods or services required.Receive payment for goods or services.Calc... Show more
Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experienc... Show more
Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generation... Show more
Your professional transformation starts here
Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?
This job is for you!
Manager, Application Support
As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company’s critical applications. You lead a skilled support team, act as the primary escalation point, and serve as the link between business needs, IT operations, and external vendors.
This role is ideal for an experienced IT professional looking to combine technical leadership, operational excellence, and team management.
Our benefits:
Competitive salary and annual bonus
Comprehensive group insurance plan (dental, medical, life, disability, etc.)
Hybrid position with flexible hours following the training period
Access to telemedicine and Employee Assistance Program (EAP)
Retirement plan with employer contribution
Reimbursement for gym memberships and physical activities
Professional development and career advancement opportunities within the company
On-site gym
Responsibilities
Leadership and Team Management (≈40%)
Participate in capacity planning, workload prioritisation, and optimisation of internal and external support resources
Lead, coach, and develop the application support team to ensure high performance and strong engagement
Ensure consistent application of support, release, and escalation processes within the team
Foster team autonomy through clear roles, proper documentation, and structured knowledge transfer
Align support, stability, and improvement priorities with business objectives and IT/product roadmaps
Application Support Operations (≈30%)
Own the availability, stability, and overall quality of application support services
Oversee daily support operations and act as the escalation point for critical and high-priority incidents
Manage releases (RIM) from a support readiness perspective
Escalate major incidents to vendors and ensure resolution within agreed Service Level Agreements (SLAs)
Provide structured feedback to vendors regarding incidents, root causes, and service quality
Improvement, Governance and Continuous Improvement (≈30%)
Act as a key interface between business stakeholders, IT teams, and vendors for application support, improvements, and operational priorities
Maintain and oversee change request (CR) logs
Track, analyse, and report on support and CR performance metrics to support data-driven decision-making
Translate operational issues and release feedback into continuous improvement initiatives
Support planning and readiness activities for releases with partner teams
Own application documentation and knowledge management frameworks
Identify operational risks, ensure compliance with IT and audit standards, and support business continuity and disaster recovery planning (BCP/DRP)
Give meaning to your career and help us make a difference: become a transformation champion!
Follow us on LinkedIn
Thank you for your interest in joining our team. Please note that we will only contact those whose applications are being considered.
At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer
){kind=logo}