Portfolio Analyst & Controller, Customer Support

Role and Responsibilities

This role’s main function is to execute project management tasks to support to the business unit (Defence & Security) on the delivery of post-delivery projects, services, spares and repairs.

Execute and leads the business measurements analysis and reporting of the business unit, provides recommendations to stakeholders enabling the team in their decision making.

Leads the execution of project management processes :

Executes processes that supports the stakeholders (Project Manager, Customer Services Representatives, Logistic Support Planner and Management) in the decision-making, in planning, controlling and monitoring of the project activities :

Leads project authorization process with finance

Liaise with Project Management and Finance to set up warranty projects and budget

Executes all project Initiation, set up and Closures

Support resolution of complex project activities

Prepare Notice of Visit (NOV)

Customer Meeting logistic preparation

Prepare Commercial Invoice for ad hoc shipments

Maintains SharePoint

Support Export Control process and payment reporting to the Export Control Group

Executes project and portfolio business financials cycle, provides reports and recommendation to stakeholders :

Performs monthly financials reviews, analysis with management

Creates annual and monthly forecasting reports on Spares, Repairs, Services

Creates quarterly engineering and manufacturing manloading reporting to support the delivery of the services

Analysis project review cycle (PRC) and recommends way forward

Identifies discrepancies and recommends a way forward

Perform, Track and Maintain invoicing and payment schedule

Prepare, process Customer Change Orders (CCO)

Creation of Purchase Order (PO)

Prepare and submit project hedging

Support Finance in A / R

Reconcile customer accounts

Customer Services Business Measurement Analysis & Reporting and Governance :

Develop measurements & analysis methodologies, key financial and performance indicators

Reporting key financial and performance indicators

Gather data and Performs analysis on financials (Revenue, Order Intake, Forecasting, Cash, Budget, Gross Margin, Management accounts) enabling management on business decision making

Liaise with PMO analyst and Finance group

Requirements

Bachelor's degree or equivalent or

College degree and 8-12 yrs of related experience

Results-Driven, invest time on task-adding value and is financial conscious when delivering results

Show resilience when facing obstacle

Customer-client focus

Project management skills

Ability to partner with and influence individuals

Capable of working on multiple projects with little guidance

Good organizational skills,

Accuracy and precision, attention to details

Strong interpersonal skills with a demonstrated ability to effectively communicate ideas and actions to people within the organization.

Able to work in fast-paced and dynamic environment

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.