Customer support manager Jobs in Brampton, ON

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We’re looking for a Loss Prevention Investigations Support Manager to lead and elevate our investigative data support through standardized analytics, strong case management systems, and comprehensive reporting. In this role, you’ll ensure investigations are accurately initiated and completed, supporting investigation of internal cases, ORC-related fraud, and broader Loss Prevention initiatives with insights and evidence. You’ll have the opportunity to influence decision-making at scale, strengthen investigative integrity, and drive impact across the organization. If you thrive at the intersection of leadership, analytics, and investigation support, this role offers significant scope, visibility, and career growth.

Why Work With Us?

• We value integrity, respect, and collaboration, encouraging a unique and inclusive culture.
• Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
• Management Incentive Plan along with a robust Retirement Savings Program
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.
• Guaranteed work week year-round, reimbursed parking fees and mileage (where applicable), and advance scheduling to help maintain a healthy work-life balance.
• Company-provided equipment (cell phone, laptop, tools) and Provincial security licensing training and annual fee reimbursement.
• Management Incentive and Stock Plans along with a robust Retirement Savings Program

What You’ll Do:

• Leads the development and delivery of 12-month+ exception-based reporting roadmap and implements the strategy to achieve innovative and optimized investigative
• Advance investigative data capabilities by improving tools and analytical models used to identify theft, fraud, and shrink, while supporting both current and future Loss Prevention needs.
• Analyze and synthesize complex, multi‑source data to produce actionable insights, partner with interested parties to design, test, and implement effective analytical processes.
• Create clear, impactful reports, dashboards, and executive‑level presentations that highlight trends, support operational initiatives, and inform resource and investment decisions.
• Regularly assesses, monitors, and evaluates results from exception-based reporting, business intelligence and reporting dashboards, to continuously enhance and influence Investigations intelligence and increase closure rates.
• A strong leader and coach that builds capability in the business that brings out the best in people; creating an environment that fosters high performance, innovation, learning and initiative; supports a culture of accountability.

About You:

• 5–7 years of experience in Retail Investigations, Business Intelligence, or investigative data analysis, preferably in a multi‑unit retail environment.
• Post‑secondary education in Criminology, with Business Administration or Project Management experience considered an asset.
• Strong analytical and problem‑solving skills, with the ability to translate complex data into actionable, ROI‑focused insights.
• Leader and collaborator, comfortable influencing interested parties, coaching teams, and managing competing priorities.
• Trusted professional with good judgment, strong confidentiality practices, and proficiency in MS Office (Excel, Word).

Posting Details:

• Posting End Date: May 4th 2026

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address:

60 Standish Court

Location:

CAN Home Office Mississauga ON

Salary Range: $89,$135, /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.