Customer support manager Jobs in Toronto, ON
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Customer support manager • toronto on
Last updated: 18 hours ago
Hey! We're The Rundown, the world's largest AI community.We inform millions of people around the world about everything going on in AI, why it actually matters, and how you can apply it to your wor...Show moreLast updated: 5 days ago
Customer Support Analyst Customer Support Canada or USA Hybrid / Remote.RLDatix (RLD) is on a mission to help raise the standard of careeverywhere.
Trusted by over 10000 healthcare organizations ar...Show moreLast updated: 30+ days ago
Salary : 20 / hr - $21 (Bilingual Candidates).Exceptional communication and customer service skills.Owns a laptop and has a designated workspace at home.
Strong affinity for technology and applications...Show moreLast updated: 16 days ago
At Aviso, we are dedicated to improving the financial well-being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a...Show moreLast updated: 30+ days ago
With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants.
Our mission is to simplify team management and...Show moreLast updated: 5 days ago
Chexy is the first payment platform enabling Canadians to earn rewards on their largest monthly expense while also building their credit.
We’re a dynamic startup where you can make a significant imp...Show moreLast updated: 30+ days ago
Founded in 2015, Maple is a fast‑growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitione...Show moreLast updated: 15 days ago
At Aviso, we are dedicated to improving the financial well‑being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a...Show moreLast updated: 2 days ago
At Aviso, we are dedicated to improving the financial well‑being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a...Show moreLast updated: 30+ days ago
This range is provided by vCluster.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We are a venture‑backed tech startup striving to be the leadi...Show moreLast updated: 22 days ago
People Ops and Recruiting @ Contra | PHR.Contra is building the world’s first professional network for independent creatives and the companies that hire them.
We are commission‑free, global, and foc...Show moreLast updated: 27 days ago
This range is provided by Uline.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Pay from $31 to $36 per hour with significant growth and earning...Show moreLast updated: 2 days ago
Manager, Customer Support Enablement.AgencyAnalytics helps digital marketing agencies grow by simplifying client reporting and empowering them through automation.
Our team is fast-moving, collaborat...Show moreLast updated: 30+ days ago
At Klue, We’re Building the Future of Competitive Intelligence.Klue Customer Success is hiring!.Klue Support is evolving from humans answering tickets to humans training AI agents that answer ticke...Show moreLast updated: 12 days ago
Samsaras Global Customer Support (GCS) team is available 24x7x365 to help customers resolve any issue they encounter.We are the trusted point-of-contact for technical support (e.Product R&D Sal...Show moreLast updated: 30+ days ago
Being a Customer Support Representative at iManage Means….We offer a flexible working policy that supports a healthy balance between personal and professional well‑being.
This role requires in‑offic...Show moreLast updated: 30+ days ago
With an easy‑to‑use app and industry‑specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants.
Our mission is to simplify team management and...Show moreLast updated: 18 hours ago
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for ...Show moreLast updated: 19 days ago
Our Privacy Statement & Cookie Policy • •#LI-LB1 • • •Culture : • • Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.We live by our value...Show moreLast updated: 30+ days ago
Customer Support + Community
The Rundown AI, Inc.Toronto, ON, CAFull-time
Customer Support Analyst
RLDatixToronto, Ontario, CanadaFull-time
- Promoted
Customer Support Agent
Insight GlobalToronto, ON, CanadaTemporary
- Promoted
Supervisor, Customer Support
Aviso WealthToronto, ON, CanadaFull-time
Customer Support Representative
7shifts Inc.Toronto, ON, CAFull-time
Customer Support Representative
Chexy Co.Toronto, ON, CAFull-time
Manager, Customer Support
MapleToronto, ON, CAFull-time
Supervisor, Customer Support
AvisoToronto, ON, CAFull-time
Supervisor, Customer Support
Aviso Wealth IncToronto, ON, CAFull-time
Customer Support Engineer
vClusterToronto, ON, CAFull-time
Customer Support (weekends)
ContraToronto, ON, CAFull-time
Customer Support Specialist
UlineToronto, ON, CAFull-time
Manager, Customer Support Enablement
AgencyAnalyticsToronto, Ontario, CARemote
Full-time
Quick Apply
Customer Support Analyst
KlueToronto, ON, CAFull-time
Program Manager – Customer Support Transformation
SamsaraToronto, Ontario, CanadaFull-time
Customer Support Representative
iManageToronto, ON, CAFull-time
- New!
Customer Support Representative
7shiftsToronto, ON, CAFull-time
Customer Support Specialist
ClioToronto, ON, CAPermanent
Manager, Customer Trust, Premier Support and Audit
RefinitivToronto, ON, CAFull-time
- Victoria, BC (from $ 123,970 to $ 237,500 year)
- Regina, SK (from $ 90,000 to $ 186,390 year)
- Calgary, AB (from $ 40,016 to $ 184,722 year)
- Edmonton, AB (from $ 61,334 to $ 180,623 year)
- Winnipeg, MB (from $ 102,500 to $ 178,687 year)
- Laval, QC (from $ 70,000 to $ 178,687 year)
- Etobicoke, ON (from $ 174,931 to $ 175,434 year)
- Toronto, ON (from $ 69,775 to $ 175,208 year)
- Vancouver, BC (from $ 47,855 to $ 172,332 year)
- Old toronto, ON (from $ 70,000 to $ 142,589 year)
Customer Support + Community
The Rundown AI, Inc.Toronto, ON, CA5 days ago
Job type
- Full-time
Job descriptionHas experience in customer support, customer success, or community at a subscription product, edTech, or creator business Excellent written communication - clear, calm, and high-trust Analytical : comfortable with tracking trends, running lightweight research, and building simple dashboards Comfortable being forward-facing (hosting or co-hosting workshops, engaging publicly) High ownership : you don’t wait to be told; you build systems and fix problems Deeply interested in AI and excited to help people learn and apply it in real life Be a key part of a leading global AI media and education company, shaping the future of AI implementation and impacting millions of businesses, entrepreneurs, investors, creators, and tech professionals. A fast-paced work environment surrounded by a team excited and passionate about the future of AI. Free and early access to AI tools before public launch. Free access to The Rundown AI University. Substantial growth opportunities in the role and within the company. Competitive compensation and a flexible schedule. Fully remote. Our team members live in Canada, USA, UK, Switzerland, and more.
Customer Support + Community
Hey! We're The Rundown, the world's largest AI community. We inform millions of people around the world about everything going on in AI, why it actually matters, and how you can apply it to your work and life.
Since launching in January 2023, our flagship daily newsletter and social media channels engage with millions of people each day, and our AI University gets hands-on and educates thousands of members how to use the tools that are quickly becoming a part of daily work.
Our mission is to help 1 billion people work faster using AI and contribute to a more productive society. If you share our passion, we'd love to chat! ❤️
About the role
As our Customer Support + Community lead, you’ll be the front line of our brand and the voice of our users. You’ll run support end-to-end (inbox + workflows), build deeper community engagement, and turn customer conversations into clear insights that improve retention, product, and education outcomes.
This is a role for someone who is both warm and forward-facing but also analytical and systems-driven.
Key Responsibilities
- Own the support inbox : respond, resolve, and maintain a high-quality support experience
- Create and maintain support systems : macros, tagging, SOPs, internal documentation, and a lightweight knowledge base
- Act as the face of the community : drive engagement, keep conversations healthy, and surface what users want / need
- Research our users continuously (surveys, interviews, support patterns) and translate insights into action
- Support and help host / co-host workshops with expert guests (logistics, moderation, follow-ups, community support)
- Track and report customer success metrics : NPS, completion rates, churn reasons, top issues, response time / quality
- Run competitor research and identify clear opportunities to improve our experience + outcomes
- Partner with Education / Editorial / Growth to close loops quickly (bugs, confusion, curriculum gaps, feature requests)
Our ideal candidate
What we offer
Location
How to apply
Apply here
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