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Customer support manager Jobs in Toronto, ON

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Customer support manager • toronto on

Last updated: 9 hours ago
Customer Support Specialist

Customer Support Specialist

BonsaiToronto, ON, CA
CA$50,000.00–CA$60,000.00 yearly
Full-time
Quick Apply
The way the world works is changing : Small businesses are the backbone of the economy, driving innovation and job creation. Yet, managing administrative tasks can be overwhelming and distract from t...Show moreLast updated: 15 days ago
  • Promoted
  • New!
Customer Support Representative

Customer Support Representative

Innovair SolutionsToronto, ON, Canada
Full-time
Innovair Solutions is an international, family-owned company with a committed team of over 500 employees.Recognized for leading-edge products and services in the electrical market, our group was na...Show moreLast updated: 9 hours ago
Specialist, Customer Support

Specialist, Customer Support

Paramount CommerceToronto, ON, CA
Remote
Full-time
Quick Apply
We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada.Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a...Show moreLast updated: 1 day ago
Technical Customer Support Representative

Technical Customer Support Representative

Sync.comToronto, ON, CA
Permanent
Quick Apply
About the company Sync is Canada's largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and...Show moreLast updated: 14 days ago
Customer Support Lead

Customer Support Lead

LoopToronto, Ontario, Canada, M5V 1S8
CA$70,000.00–CA$90,000.00 yearly
Loop is a fast-growing FinTech high growth startup that enables businesses to seamlessly manage money around the world so our clients can access more markets, accelerate their growth and simplify t...Show moreLast updated: 16 days ago
Customer Support Coach

Customer Support Coach

ABC FitnessOntario, Canada
CA$41,000.00–CA$49,400.00 yearly
Full-time
Are you a people person who loves connecting with customers? Do you excel in customer support and want to work for a fast-growing Software as a Service (SaaS) organization? If so, we have the perfe...Show moreLast updated: 30+ days ago
Customer Support Specialist (Night-Shift)

Customer Support Specialist (Night-Shift)

AgencyAnalyticsToronto, Ontario, CA
CA$48,400.00 yearly
Quick Apply
We're seeking an experienced customer support champion to join a department that has a stellar internal and external reputation for customer support. Our team provides world-class 24 / 5 support via I...Show moreLast updated: 30+ days ago
Technical Support Manager

Technical Support Manager

ParityToronto, ON, CA
Quick Apply
TECHNICAL SUPPORT MANAGER ABOUT PARITY : Buildings in our beautiful cities, where we live and work, are producing 40% of the CO2 going into our atmosphere and contributing to climate change.We...Show moreLast updated: 30+ days ago
Customer Success Manager

Customer Success Manager

Float Financial Solutions Inc.Toronto, ON, CA
Full-time
Quick Apply
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to ...Show moreLast updated: 21 days ago
Customer Support Representative

Customer Support Representative

Fine Sight SolutionsEtobicoke, ON, CA
Full-time
Quick Apply
Do you believe that all it takes is a little communication and a smile to solve most problems? Are you passionate about introducing solutions to clients they haven't even been aware of? Are you rea...Show moreLast updated: 27 days ago
Customer Support Representative

Customer Support Representative

Ace Management GroupToronto, ON, CA
Full-time
Quick Apply
Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry....Show moreLast updated: 9 days ago
Customer Support Agent

Customer Support Agent

PFSL investments CanadaToronto, ON, CA
Full-time
Quick Apply
Job Title : Customer Support Agent Location : Toronto ON Company : PFSL Investment Canada Job Overview : We’re looking for a friendly and proactive Customer Support Agent ...Show moreLast updated: 30+ days ago
VP of Customer Support

VP of Customer Support

moomooToronto, ON, CA
Full-time
Quick Apply
About Moomoo Canada Financial Inc.MFC) is a subsidiary of FUTU Holdings Inc.NASDAQ : FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most trusted and ...Show moreLast updated: 3 days ago
Technical Customer Support Representatives

Technical Customer Support Representatives

Adecco CanadaToronto, Ontario, Canada
CA$23.00 hourly
Quick Apply
Technical Customer Service Representative job openings in Canada.We are currently seeking to hire top talent for several Technical Customer Service Representative job openings in Canada - this is r...Show moreLast updated: 29 days ago
Benefits Customer Support WFH

Benefits Customer Support WFH

AO Globe Life - Quantum AgencyToronto, ON, CA
Remote
Full-time
Quick Apply
We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years! The Company is expanding in our territo...Show moreLast updated: 30+ days ago
Customer Support Analyst

Customer Support Analyst

N. Harris Computer Corporation - CADOntario,Remote
CA$40,000.00–CA$50,000.00 yearly
Remote
Full-time
The Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the c...Show moreLast updated: 30+ days ago
Senior Manager, Customer Support

Senior Manager, Customer Support

AgencyAnalytics IncToronto, Ontario
CA$39.38 hourly
Do you know what “world-class customer support” means? Read on : .We’re hiring a Senior Manager of Customer Support to work alongside the Director of Customer Support to manage a growing global team....Show moreLast updated: 30+ days ago
  • Promoted
SAP Support manager

SAP Support manager

Randstad CanadaScarborough, Ontario, CA
Permanent
Quick Apply
One of our clients is looking for a SAP Support manager, who will be a key person at the SAP space, who continually evolving the SAP roadmap to align with their goals. This role will involve strateg...Show moreLast updated: 30+ days ago
Customer Support Representative

Customer Support Representative

Entertainment PartnersON, Canada
CA$17.50 hourly
Full-time
Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose th...Show moreLast updated: 30+ days ago
Customer Support Specialist - Remote

Customer Support Specialist - Remote

AO Globe Life - Nzube Justin EjifughaToronto, ON, CA
Remote
Full-time
Quick Apply
Position : Customer Support Specialist - Remote, Full-Time Organization : AO Globe Life Overview : AO Globe Life seeks a highly motivated and professional individual to fulfill the role of Customer Su...Show moreLast updated: 4 days ago
Customer Support Specialist

Customer Support Specialist

BonsaiToronto, ON, CA
15 days ago
Salary
CA$50,000.00–CA$60,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

About Bonsai

Bonsai  helps thousands of small businesses around the world start, run, and grow their businesses. 🌳

The way the world works is changing : Small businesses are the backbone of the economy, driving innovation and job creation. Yet, managing administrative tasks can be overwhelming and distract from their core mission.

That's where Bonsai comes in. We take care of a small business’s admin work - contracts, proposals, invoices, payments, accounting & taxes and even banking - so they can focus on the work they love.

We're profitable, growing very quickly, and are backed by some of the world's best investors (YC, Matrix Partners, Index Ventures).

We've also been 90% remote since 2016 and our team is spread across 9 different countries.

About The Role

Our customers are at the center of what we do and we're always trying to find better ways to serve them. As a Customer Support Specialist, you’ll be the first point of contact for our users, ensuring they receive timely, friendly, and effective assistance. Your role will be to support small businesses in navigating the Bonsai platform, troubleshooting issues, and providing clear, helpful guidance.

You’ll work closely with our Product, and Engineering teams to advocate for users, improve the customer experience, and contribute to the ongoing evolution of Bonsai’s platform. Whether answering questions, troubleshooting problems, or sharing product insights, your goal is to empower customers and ensure they get the most out of Bonsai.

This role is perfect for someone who loves helping people, has strong problem-solving skills, and enjoys working in a fast-paced, scrappy environment.

Responsibilities

  • Customer Support : Provide fast, friendly, and knowledgeable support via email and live chat.
  • Customer Advocacy : Gather feedback from users and collaborate with Product and Engineering teams to improve the platform.
  • Help Center & Documentation : Contribute to support articles, FAQs, and other resources to empower customers with self-service options.
  • Process Improvement : Identify areas to enhance our support workflows and ensure we provide an outstanding customer experience.

Requirements

  • 6+ months of experience in customer support, customer success, or a similar role, ideally within SaaS.
  • Strong problem-solving skills and the ability to troubleshoot technical issues.
  • Excellent written and verbal communication skills, with a friendly and professional tone.
  • Ability to work independently in a remote setting while staying highly responsive and engaged.
  • Familiarity with support tools like Intercom, Zendesk, or similar platforms.
  • A proactive mindset—you anticipate issues before they arise and take initiative to solve them.
  • Experience with Excel / Google Sheets is a plus.
  • Benefits

  • Competitive compensation package—we recognize your impact and compensate accordingly.
  • Hybrid work set-up.
  • All-expenses-paid team retreats—our last retreat was in Lisbon.
  • The opportunity to work with a passionate, global team and make a real impact on small businesses.