Customer Support Coach

Job Description

INTRODUCTION :

Are you a people person who loves connecting with customers? Do you excel in customer support and want to work for a fast-growing Software as a Service (SaaS) organization?

If so, we have the perfect role for you!

As a Customer Support Coach, you will be the first line of response to our customers over the phone, email, and chat. You will play a crucial role in ensuring that they and their clients have a world-class experience with Trainerize, our fitness-focused SaaS platform.

WHAT YOU’LL DO :

Trial Support : You'll help customers navigate our free trial and coach them on how Trainerize can benefit their business.

Customer Support : You'll respond to customer inquiries using our playbooks and help them solve challenges related to our platform.

Customer Feedback : You'll be the voice of the customer, escalating issues and feature requests to our product and development teams.

Mastering Trainerize : You'll become an expert on our platform and have opportunities to share your knowledge with the team.

WHAT YOU’LL NEED :

Experience with ZenDesk, Hubspot, and Slack

Fitness-related background

0-2+ years customer service experience

AND IT'S GREAT TO HAVE :

Comfortable with technology

Enjoys supporting business owners be successful

Excellent communication skills

Organized

Love problem-solving

Able to multitask with ease

Self-starter with a passion for delivering exceptional customer service

WHAT’S IN IT FOR YOU :

Purpose led company with a Values focused culture Best Life, One Team, Growth Mindset

Time Off with our open PTO policy, we offer flexibility in how and when you take PTO!

Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

Parental & Pawternity Leave we offer leave for when your family grows by two feet or four paws!

Fitness Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

Discounts access to discounts with our partners, such as Dell, Microsoft & many more.

Medical / Dental / Vision coverage

EAP we get you help when you need it. Period.

Calm App +4 enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

And more! so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries.

Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations.

Our pay range for Canada based candidates for this position is $41,000 $49,400 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

We’re committed to diversity and passion, and encourage you to apply, even if you don’tdemonstrateall the listed skillsets!

ABC’SCOMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION :

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections.

We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different.

ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative.

Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC :

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members.

ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance.

ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!