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Customer support manager • edmonton ab
Regional Customer Support Sales Manager
BrandtEdmonton, CA- Promoted
Regional Customer Support Sales Manager Edmonton, Alberta, Canada
Medisca Pharmaceuticals Inc.Edmonton, Division No. 11, CanadaCustomer Success Manager
Crimson EducationEdmonton, Alberta, CACustomer Service Manager - Remote Position
Globe Life AO National - Meaghan MaherEdmonton, AB, CARegional Support Station Manager
Intelcom - DragonflyCanada, Alberta, Edmonton- Promoted
Regional Customer Support Sales Manager
Brandt Group of CompaniesEdmonton, Division No. 11, CanadaCustomer Success Manager
American Income Life AO - Nasir ImodagbeEdmonton, AB, CAUnit Manager Legal Claims Support
Intact Financial CorporationEdmonton, Alberta, CAN- Promoted
Manager, Indigenous Relations Operations Support
Ledcor Construction, Inc.Edmonton, Division No. 11, CanadaCustomer Experience Manager – AMRE
Amre Supply IncDowntown Branch,EdmontonCustomer Site Warehouse Support
FastenalEdmonton, ABCustomer Support Representative
Specialty Building ProductsROCKY VIEW, AB, CA, US- Promoted
Manager, Indigenous Relations Operations Support
LedcorEdmonton, Division No. 11, CanadaApplication Engineer - Technical Customer Support (f / m / d)
FreudenbergEdmonton, ABAdministrative Support
Spirit Employment and Training EdmontonNear Edmonton, AB, CABilingual Customer Support Manager
BramblesRocky View County, Alberta, CanadaCustomer Support Specialist
RoktEdmonton, Alberta, CanadaCustomer Service And Sales Support Representative
AO Globe Life - Stephen HughesAB, CATemporary PT Customer Experience Manager
MichaelsSherwood Park, 390 Baseline Rd Unit 338Customer satisfaction manager
Sun Granite & Stone IncSherwood Park, AB, CARegional Customer Support Sales Manager
BrandtEdmonton, CABrandt is currently seeking a Regional Customer Support Sales Manager for our Edmonton region.
As key player in the growth and development of the product support program, the Regional Customer Support Sales Manager will participate and engage with the Sales, Parts, Service and Branch manager to execute and develop key objectives for the region. This position will ensure our CSA’s are held accountable for product support sales growth and customer engagement.
Duties & Responsibilities
- Own Strategy and Annual Business plans for Region with objectives to achieve sales and margin growth.
- Educate and direct the CSA’s to ensure all of Brandt’s product support initiatives are promoted within the region (examples)
- Manage CSA Processes such as Call reporting, CRM, and target setting
- Assist CSAs with customer calls and key accounts
- Establish key KPI’s for CSA’s and measure on a monthly basis
- Analyze and implement proper coverage for the region
- Engage directly with the larger accounts in the region to promote Brandt’s full product support offering
- Provide feedback on regional industry trends.
Growth opportunities
LI-onsite
Required Skills
Required Experience
As a leader of our team of CSA professionals, the successful candidate must have a proven track record in sales management, be dedicated to outstanding customer service, be well organized, and have the ability to work both independently and as part of a highly motivated team. The ideal candidate will have a relevant combination of education and experience along with a proven track record in the heavy equipment product support business.