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Customer support manager Jobs in Edmonton, AB

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Customer support manager • edmonton ab

Last updated: 1 day ago
Regional Customer Support Sales Manager

Regional Customer Support Sales Manager

BrandtEdmonton, CA
Brandt is currently seeking a Regional Customer Support Sales Manager for our Edmonton region.As key player in the growth and development of the product support program, the Regional Customer Suppo...Show moreLast updated: 27 days ago
  • Promoted
Regional Customer Support Sales Manager Edmonton, Alberta, Canada

Regional Customer Support Sales Manager Edmonton, Alberta, Canada

Medisca Pharmaceuticals Inc.Edmonton, Division No. 11, Canada
Full-time
Brandt is currently seeking a Regional Customer Support Sales Manager for our Edmonton region.As a key player in the growth and development of the product support program, the Regional Customer Sup...Show moreLast updated: 1 day ago
Customer Success Manager

Customer Success Manager

Crimson EducationEdmonton, Alberta, CA
Full-time
Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?.Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea ...Show moreLast updated: 3 days ago
Customer Service Manager - Remote Position

Customer Service Manager - Remote Position

Globe Life AO National - Meaghan MaherEdmonton, AB, CA
Remote
Full-time
Quick Apply
FULL TIME MANAGER / SUPERVISOR EXPERIENCE JOB DESCRIPTION : Are you ready to revolutionize your work-life balance while achieving remarkable success? Join our fully virtual and work-from-...Show moreLast updated: 5 days ago
Regional Support Station Manager

Regional Support Station Manager

Intelcom - DragonflyCanada, Alberta, Edmonton
Full-time
We are seeking a dynamic and flexible Regional Support Station Manager to join our team.This unique role involves traveling to various stations within the district to provide support as needed.The ...Show moreLast updated: 30+ days ago
  • Promoted
Regional Customer Support Sales Manager

Regional Customer Support Sales Manager

Brandt Group of CompaniesEdmonton, Division No. 11, Canada
Full-time
Brandt is currently seeking a Regional Customer Support Sales Manager for our Edmonton region.As a key player in the growth and development of the product support program, the Regional Customer Sup...Show moreLast updated: 1 day ago
Customer Success Manager

Customer Success Manager

American Income Life AO - Nasir ImodagbeEdmonton, AB, CA
Quick Apply
Unleash Your Inner Hero : Become a Life-Changing Insurance Agent Are you ready to make a difference? As a Life Insurance Agent, you'll do more than just sell policies. You'll protect families, secure...Show moreLast updated: 30+ days ago
Unit Manager Legal Claims Support

Unit Manager Legal Claims Support

Intact Financial CorporationEdmonton, Alberta, CAN
CA$46.00 hourly
Full-time
Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to...Show moreLast updated: 30+ days ago
  • Promoted
Manager, Indigenous Relations Operations Support

Manager, Indigenous Relations Operations Support

Ledcor Construction, Inc.Edmonton, Division No. 11, Canada
Full-time
Manager, Indigenous Relations Operations Support.At Ledcor, we build great projects and strong partnerships.Guided by our “Forward Together” philosophy, we're focused on delivering success and supp...Show moreLast updated: 1 day ago
Customer Experience Manager – AMRE

Customer Experience Manager – AMRE

Amre Supply IncDowntown Branch,Edmonton
CA$50,000.00 yearly
Full-time
At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization.Here, you’ll build strong relationships and support critical industries that touch the li...Show moreLast updated: 30+ days ago
Customer Site Warehouse Support

Customer Site Warehouse Support

FastenalEdmonton, AB
CA$20.00–CA$22.00 hourly
Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Fastenal Company is committed to environmental protection an...Show moreLast updated: 30+ days ago
Customer Support Representative

Customer Support Representative

Specialty Building ProductsROCKY VIEW, AB, CA, US
CA$48,000.00–CA$58,000.00 yearly
Alexandria Moulding is a leading moulding manufacturer and distributor of wood and wood composite mouldings in North America & the world and is currently comprised of five distinct facilities withi...Show moreLast updated: 30+ days ago
  • Promoted
Manager, Indigenous Relations Operations Support

Manager, Indigenous Relations Operations Support

LedcorEdmonton, Division No. 11, Canada
Full-time
At Ledcor, we build great projects and strong partnerships.Guided by our “Forward Together” philosophy, we're focused on delivering success and supporting your career growth.We are proudly recogniz...Show moreLast updated: 1 day ago
Application Engineer - Technical Customer Support (f / m / d)

Application Engineer - Technical Customer Support (f / m / d)

FreudenbergEdmonton, AB
CA$51.00 hourly
Full-time
Empowering people, creating technology.Analyzes technical information to provide adequate solutions to the client’s sealing needs. Makes recommendations for seal types, materials, and sealing system...Show moreLast updated: 30+ days ago
Administrative Support

Administrative Support

Spirit Employment and Training EdmontonNear Edmonton, AB, CA
CA$25.00–CA$27.00 hourly
Quick Apply
Position Overview : A national non-profit Indigenous organization is seeking a dedicated Administrative Support professional to join their team on a full-time, permanent basis.The organization focus...Show moreLast updated: 30+ days ago
Bilingual Customer Support Manager

Bilingual Customer Support Manager

BramblesRocky View County, Alberta, Canada
CA$300.00 daily
Gérer un territoire de clients commerciaux et de détail.Améliorer la satisfaction et la fidélité de la clientèle dans le territoire désigné tel que mesuré durant le NPS annuel.Signaler toute menace...Show moreLast updated: 30+ days ago
Customer Support Specialist

Customer Support Specialist

RoktEdmonton, Alberta, Canada
CA$50,000.00 yearly
We are Aftersell by Rokt, a hyper-growth Shopify ecommerce leader.Aftersell by Rokt enables SMB companies to unlock value by making each transaction relevant at the moment that matters most, when c...Show moreLast updated: 30+ days ago
Customer Service And Sales Support Representative

Customer Service And Sales Support Representative

AO Globe Life - Stephen HughesAB, CA
Full-time
Quick Apply
We’re looking for enthusiastic, hard-working, friendly individuals to come work at AO and support a huge network of clients. This position relies on outstanding people skills and the desire to...Show moreLast updated: 30+ days ago
Temporary PT Customer Experience Manager

Temporary PT Customer Experience Manager

MichaelsSherwood Park, 390 Baseline Rd Unit 338
CA$39.95 hourly
Part-time
Store - EDMONTON-SHERWOOD PARK, ABDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain s...Show moreLast updated: 30+ days ago
Customer satisfaction manager

Customer satisfaction manager

Sun Granite & Stone IncSherwood Park, AB, CA
CA$42.00–CA$44.00 hourly
Full-time +1
Experience : 3 years to less than 5 years.Direct and control daily operations.Plan and organize daily operations.Manage staff and assign duties. Study market research and trends to determine consumer...Show moreLast updated: 30+ days ago
Regional Customer Support Sales Manager

Regional Customer Support Sales Manager

BrandtEdmonton, CA
27 days ago
Job description

Brandt is currently seeking a Regional Customer Support Sales Manager for our Edmonton region.

As key player in the growth and development of the product support program, the Regional Customer Support Sales Manager will participate and engage with the Sales, Parts, Service and Branch manager to execute and develop key objectives for the region. This position will ensure our CSA’s are held accountable for product support sales growth and customer engagement.

Duties & Responsibilities

  • Own Strategy and Annual Business plans for Region with objectives to achieve sales and margin growth.
  • Educate and direct the CSA’s to ensure all of Brandt’s product support initiatives are promoted within the region (examples)
  • Manage CSA Processes such as Call reporting, CRM, and target setting
  • Assist CSAs with customer calls and key accounts
  • Establish key KPI’s for CSA’s and measure on a monthly basis
  • Analyze and implement proper coverage for the region
  • Engage directly with the larger accounts in the region to promote Brandt’s full product support offering
  • Provide feedback on regional industry trends.

Growth opportunities

  • Initiate new offerings
  • Promote existing offerings
  • Market Intelligence on competition, customers, and segment trends
  • Analyze sales and margin data to identify opportunities
  • Analyze Reports to provide insight and feedback to guide performance of CSA’s and branches
  • Identify new product opportunities and work internally to supply
  • LI-onsite

    Required Skills

  • Sales management and the ability to drive the sales process from inception to close
  • Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas or repair and maintenance
  • Ability to build strong customer relationships, maintain relationships with key customers at all levels including executive-level managers
  • Excellent communication, presentation, and interpersonal skills
  • Ability to recruit, train, and motivate a team to pursue and grow the business
  • Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously
  • Ability to travel as needed
  • Be creative, a self-starter, team player, fast learner, detail oriented, and conscientious with a drive to “win”
  • Strong collaboration and relationship building skills to drive results through motivating and influencing
  • Required Experience

    As a leader of our team of CSA professionals, the successful candidate must have a proven track record in sales management, be dedicated to outstanding customer service, be well organized, and have the ability to work both independently and as part of a highly motivated team. The ideal candidate will have a relevant combination of education and experience along with a proven track record in the heavy equipment product support business.

  • Sales management and the ability to drive the sales process from inception to close
  • Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas or repair and maintenance
  • Ability to build strong customer relationships, maintain relationships with key customers at all levels including executive-level managers
  • Excellent communication, presentation, and interpersonal skills
  • Ability to recruit, train, and motivate a team to pursue and grow the business
  • Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously
  • Ability to travel as needed
  • Be creative, a self-starter, team player, fast learner, detail oriented, and conscientious with a drive to “win”
  • Strong collaboration and relationship building skills to drive results through motivating and influencing