Customer Support Representative

Alexandria Moulding is a leading moulding manufacturer and distributor of wood and wood composite mouldings in North America & the world and is currently comprised of five distinct facilities within Canada and the United States.

Alexandria Moulding has grown into Canada’s largest wood moulding manufacturer and is also North America’s leading Manufacturer retail marketer and distributor of mouldings.

SCOPE OF POSITION :

The Customer Support Representative provides the key communication link between our customers, sales, shipping, and scheduling and plays a critical role in the building of external and internal relationships, thus contributing to the successes of the Company.

The incumbent will be assigned a geographical region and will be tasked with developing and maintaining strong working relationships with customers and potential prospects.

RESPONSIBILITIES :

• Manage, support, assist and follow assigned accounts.
• Process and track orders and call upon major accounts.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer and document interactions through contact tracking.
• Troubleshoot customer issues over the phone.
• Respond to and resolve customer questions and concerns in a timely manner.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Provide assistance to sales representatives on account management.

SKILLS / REQUIREMENT

• Able to handle high volume of telephone calls, internal requests and frequent interruptions in an open environment concept.
• Highly developed sense of integrity and commitment to customer satisfaction and demonstrated passion for excellence with respect to treating and caring for customers.
• Organized and capable of performing under pressure with tight deadlines.
• Ability to communicate clearly and professionally, both verbally and in writing in English.
• Advance computer knowledge in Microsoft Office programs.
• Considerable independent judgment and decision making in carrying out assignments.
• Possess a strong work ethic and team player mentality.
• Mobility to travel. Valid driver’s license and passport.

ASSETS :

• Knowledge of AX Microsoft Dynamic 2012 will be considered a strong asset.
• Industry knowledge (Building Materials, Moulding, Residential and Commercial Construction) will be considered a strong asset.

EXPERIENCE / EDUCATION :

• 3-5 years previous customer support experience in manufacturing, planning, or operations.
• Post-secondary diploma or equivalent education and related experience.

Benefits :

We’re proud to offer a comprehensive benefits program tailored to support your well-being.

As part of our offerings, you’ll have access to 100% employer paid Dental Care, Vision Care, and Medical Care to ensure your health needs are met.

Additionally, you’ll have the opportunity to join our Company DCPP, empowering you to build a secure financial future.

We offer an Employee Assistance Program (EAP) and Wellness Program. Our EAP provides resources and support to navigate life’s challenges, both personal and professional.

Our Thrive Wellness program is dedicated to promoting a healthy lifestyle, with initiatives aimed at physical fitness, mental health, and work-life balance.

Salary : $48,000 - $58,000

Moulure Alexandria Moulding Inc is an equal opportunity employer and will reasonably accommodate applicants with disabilities during the selection process.

We thank all applicants for their interest but only those selected for an interview will be contacted.