Role: Desktop Support/ IT generalist/Site Support
Position Type: Full-Time Contract (40hrs/week)
Contract Duration: 3+ months (with a possibility of contract to hire)
Work Hours: EST
Location: 5x days Onsite - Toronto, Canada
Pay Scale: CAD $30 - CAD $31 on T4
Job Summary:
We are seeking a skilled and Desktop Support / IT Generalist to join our IT team. This role will be responsible for providing technical support to end-users, maintaining IT infrastructure, and assisting with system administration tasks. The ideal candidate will have a strong troubleshooting mindset, excellent communication skills, and a broad understanding of IT systems, including hardware, software, networking, and security.
Key Responsibilities:
• Provide technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot and resolve issues with operating systems (Windows, macOS, Linux) and common software applications.
• Assist with system and network administration tasks, including user account management and permissions.
• Support IT security initiatives, including antivirus updates, patch management, and security best practices.
• Manage IT inventory, including tracking hardware and software licenses.
• Set up and support video conferencing, VoIP, and remote work solutions.
• Document IT processes, troubleshooting steps, and resolutions for knowledge sharing.
• Provide basic training and guidance to users on IT tools and best practices.
• Collaborate with vendors and escalate complex issues to higher-level support when necessary.
Qualifications:
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT support, desktop support, or a generalist IT role.
• Strong troubleshooting skills with Windows, macOS, and mobile devices.
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN, etc.).
• Experience with Active Directory, Office 365, and cloud-based applications is a plus.
• Knowledge of IT security best practices.
• Strong customer service and communication skills.
• Ability to work independently and manage multiple priorities.
Preferred Certifications:
• CompTIA A+, Network+, or Microsoft certifications (MCSA, Azure Fundamentals) are a plus.