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The Core Responsibilities!
• Support of Desktop / Laptop / Smartphone issues from various support channels (phone or ticket system).
• Be the first point of contact providing solutions to internal enterprise applications.
• Provide top quality support to all levels of Bank employees.
• Experience with ITIL-based service desk solutions, such as ServiceNow, Sys-Aid and Atlassian.
• Ability to leverage multiple vendors to troubleshoot issues efficiently.
• Maintains the Bank’s audio / visual and teleconferencing equipment.
• Executes the Move/Add/Change requests of Bank employees and relocation.
• Maintain, update, and categorize tickets within SLA with procedural follow ups.
• Maintain the First call resolution above 90% on regular basis.
• Managing incidents and service requests effectively; ensuring information is captured in the ticketing tool.
• Continuously improve the internal knowledgebase with common IT issues.
• Performs remote troubleshooting through diagnostic techniques and pertinent questions
• Assesses recurring issues to create automated processes where possible
• Sets up and deploys IT equipment for new employees
• Guides users through computer onboarding and upgrading processes
Let's Talk About You!
Please scan together and submit ONE DOCUMENT that includes your transcripts, resume and cover letter. Please note that if the application is not completed properly, it will not be accepted.
Equitable Bank is an equal opportunity employer and encourages applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
