Client relations manager • windsor on
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GAL AeroStaff Ltd. is a Canadian aerospace company specializing in delivering high-quality technical and operational services to the aviation industry. Our expertise includes aircraft interior, structural, manufacturing, and maintenance solutions for OEMs, MROs, and operators across North America.
We offer carefully designed programs and benefits, including time-off, insurance, and other plans, to support our teams and meet evolving operational and regulatory requirements.
Description
The QA Manager assures continued efficiency and performance of the Quality Assurance audit program in accordance with regulatory requirements, including TCCA, FAA, EASA, and UK CAA.
The QA Manager will lead a team of QA Auditors and Records Management Technicians, ensuring quality service is provided and both short- and long-term objectives are achieved.
What you will be responsible for:
Perform scheduled and unscheduled internal audits, complete written reports/investigations, upload records, and coordinate implementation of corrective action plans.
Ensure events reported in APRISe are audited, verified, and actions are taken in a timely manner.
Follow corrective action plans and verify effectiveness in accordance with the Quality Assurance program described in the company Maintenance Policy Manual.
Assist inspectors with technical or regulatory issues.
Lead the team by clearly communicating job expectations; planning, monitoring, and appraising job results; coaching and developing employees; and ensuring systems, policies, and procedures are effective.
Recruit, select, orient, and train employees, and support their professional development.
Build and maintain relationships with customer representatives and other stakeholders.
Actively participate in the company Safety Management System (SMS), including reporting safety hazards and incidents encountered in daily operations, and promoting the company safety policy.
Other duties as assigned.
What you will need to be successful in this role:
College Diploma
AME M2 Licence
Formal Quality Assurance Lead Auditor credential (IOSA preferred)
Minimum 5 years of related experience and/or equivalent combination of education and experience
Intermediate proficiency in MS Office (Word, Excel, Outlook, etc.)
Strong understanding of airworthiness and safety regulations, policies, and procedures
Supervisory experience within an aircraft maintenance environment
Rewards and Benefits
Annual Uniform and Safety Boot Allowance
Comprehensive benefits package including medical, dental, and vision coverage
RRSP with company match
Paid time off including statutory holidays
Professional development and career advancement opportunities
Third-party employee discounts
Physical Demands / Work Environment
The physical demands and work environment characteristics described here are representative of those required to perform the essential functions of this role:
Office environment
Primarily desk work using a computer
Flexibility to work multiple shift
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