Client relations manager Jobs in Calgary, AB

Job Description

How You'll Make an Impact

Reporting to the Vice President, Client Growth, the Director, Client Growth drives retention, renewals, and profitable growth across a portfolio of strategic client accounts. This role builds trusted executive relationships, identifies growth opportunities, and leads account strategies that strengthen partnerships and expand Sodexo's presence. Success is achieved through close collaboration with Operations and business leaders to deliver long-term client value and business results. This position requires regular travel across Canada to support client relationships, strategic reviews, and growth initiatives.

As a Director, Client Growth, you will:

Lead Portfolio Growth Strategy & Account Planning

• Translate Sodexo Canada's client growth strategy into clear, measurable account plans aligned with client priorities and commercial objectives.
• Develop and maintain comprehensive account plans, stakeholder maps, opportunity roadmaps, and action plans.
• Prioritize resources and executive sponsorship based on account value, risk, renewal timing, and growth potential.

Drive Client Relationships & Strategic Governance

• Serve as the strategic relationship lead for an assigned portfolio of national and multi-site clients.
• Build and strengthen executive and C-suite client relationships while expanding Sodexo's web of influence.
• Plan and facilitate strategic business reviews, governance forums, and executive meetings.
• Coordinate internal stakeholders to ensure commitments are delivered and client expectations are exceeded.

Manage Retention, Renewals & Portfolio Risk

• Own account retention strategies, renewal planning, and portfolio risk management.
• Monitor account health through client feedback, market intelligence, contract performance, and competitive insights.
• Lead renewal and rebid strategies in partnership with Operations, Sales, Finance, Legal, and executive sponsors.
• Support at-risk accounts through proactive recovery planning and corrective action management.

Deliver Organic Growth, Cross-Selling & Performance

• Identify and qualify opportunities to expand services and increase share of wallet within existing client relationships.
• Develop compelling business cases and value propositions aligned to client priorities.
• Manage the growth pipeline from opportunity identification through negotiation, closure, and transition to Operations.
• Track and report on retention, growth, profitability, client satisfaction, and pipeline performance metrics.

Qualifications

What You'll Need to Succeed:

• Bachelor's degree in Business Administration, Marketing, Finance, Hospitality Management, or a related field; MBA considered an asset.
• 10+ years of experience in strategic account management, business development, consultative sales, client retention, or commercial leadership.
• Proven success managing complex B2B, national, or multi-site client portfolios and delivering measurable growth and retention results.
• Experience building relationships with executive and C-suite stakeholders and influencing decision-making in a matrixed environment.
• Strong commercial acumen, financial literacy, negotiation, and relationship management skills.
• Demonstrated ability to lead cross-functional initiatives and drive results through collaboration and influence.
• Proficiency with CRM platforms, Microsoft 365, data analytics, pipeline management, and financial reporting tools.
• Experience in food services, facilities management, or operational services is considered a strong asset.
• English required; French-English bilingualism is strongly preferred.
• Willingness to travel approximately 25% to 40% within Canada.

Additional Information

What Makes Sodexo Different:

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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