Client relations manager Jobs in Markham, ON

Job Description

Vacancy Status :

This posting is for an existing vacancy within the organization and is open to new applications.

AI Disclosure :

As part of the application process Artificial Intelligence will be used in the hiring process for this role

Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to the Markham Elevation Centre or the Oshawa Elevation Centre three times per week at minimum or other frequency dictated by the business .

The Senior Manager Labour Relations - Canada is responsible for the strategic national-level administration of Labour Relations for all GM Canada locations.

As the Canadian subject matter expert in strategic labour relations you will help develop a progressive and collaborative workforce culture while directly supporting the achievement of the Companys strategic competitive operating objectives through the collective bargaining process and situationally.

This role reports to the General Director HR & Labour Relations - Canada works closely with the US labour team and is the key contact for our plant HR / LR directors and union partners at the national plant and local union level.

Key success criteria :

Comfortable collaborating with senior leaders in Canada and GMNA providing considered direction on strategic competitive objectives supporting various workforce engagement efforts and promoting a culture of progressive labour relations.

Help build a strong culture and collaborative work climate that drives positive business results.

Experience in working closely with various key cross-functional stakeholders to problem-solve complex and urgent issues implement change management initiatives and communicate updates with a strong compliance focus.

Demonstrate a firm understanding of the legal requirements at execution level related to management of employees appreciation for our approach to reducing legal risks and regulatory compliance.

Understanding of Manufacturing operations and ability to work through ambiguous situations.

You have a strong financial and business acumen as well as a deep understanding of our brands company function and products.

Responsibilities

Help define overall Labour strategy for Canada along with US Labour team.

Provide strategic guidance and disposition to the senior leadership and site HR / LR teams on the administration of the various collective agreements in particular the GM / Unifor Master Agreement

Build and promote a collaborative working relationship with Union partners across all locations

Provide strategic guidance to the site HR / LR teams in identifying and negotiating competitive operating agreements and local work practices in order to help reduce structural and operating costs and increase operating flexibility

Actively participate in regular problem-resolution and conflict management

Act as the GM Representative Liaison with the various National Unions

Lead the GM / Unifor National Master Agreement Collective Bargaining with and achieve the Companys strategic objectives

Provide strategic oversight to the Local Agreement Collective Bargaining within the approved goalposts

Lead and coordinate the Splinter Union Collective Bargaining; OUSE ONA Unifor-St. Catharines Powerhouse Unifor - Kapuskasing

Centrally coordinate the consistent implementation of any new legislation changes / updates that impact the hourly workforce across all GM Canada locations

Lead the 4th Step Grievance Process with a focus on problem resolution

Support the Grievance Arbitration Process

Participate in Human Rights Tribunal hearings as required

Participate in Ontario Labour Relations Board hearings as required

Coordinate and lead the General Business Update Meetings with Union partners

Provide specific guidance and instruction to key stakeholder groups in the implementation of the collective agreement provisions to align with various system administration; Payroll IT Benefits 3rd party vendors etc.

Lead problem-solving activities with key internal stakeholder groups; GMNA-LR ECA Legal Benefits Payroll and site HR / LR teams as required

Manage Supplier Relations from an LR perspective with support from GPSC

Develop and coordinate Delegation of Authority (DOA) Proposals to support exception requests

Coordinate Divisional LR Training for site HR / LR teams

Coordinate special investigations

Assist with the administration of plant rules

Qualifications

Bachelors Degree in Human Resources Industrial Relations Business Administration or a related field; MBA considered an asset

A minimum of 7 years of progressive labour relations experience and employee relations experience

Strong interpersonal skills in facilitation negotiation and conflict resolution

Proven ability to work independently take initiative and work to plan

Demonstrated analytical organizational and problem solving skills

Excellent written and verbal communication skills

Experience with provincial employment standards and labour relations legislation

Skill and proficiency in a wide range of HR practice areas and systems

Experience leading collective bargaining negotiations contract administration and interpretation is required.

Competencies

Conflict Management Composure Interpersonal Savvy Negotiating Influencing without Authority Problem Solving Managerial Courage Action Oriented Creativity Strategic Agility and Dealing with Ambiguity

Compensation :

The salary range for this role is $131000.00 to $180900.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Benefits :

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits in addition to many others :

Paid time off including vacation days holidays and supplemental benefits for pregnancy parental and adoption leave.

Healthcare dental and vision benefits including health care spending account and wellness incentive.

Life insurance plans to cover you and your family.

Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.

GM Vehicle Purchase Plan for you your family and friends.

THIS POSITION IS NOT ELIGIBLE FOR RELOCATION.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.

• GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and / or a pre-employment screening prior to beginning employment. To learn more visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Required Experience :

Senior Manager

Key Skills

Campaigns,Invasive Cardiology,Accounting Tally,DCS,Drafting,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 131000 - 180900