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Client relations manager Jobs in Markham, ON

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Client relations manager • markham on

Last updated: 1 hour ago

Senior Manager, Contracting & Trade Relations

Astellas Pharma Inc.Markham, ON
Full-time

Drive strategic initiatives to maximize trade partner opportunities across Astellas Pharma Canada business units through data driven analysis and recommendations to establish and achieve performanc...Show more

Client Solutions Manager - Select, Commercial Lines

GallagherMarkham, Canada
Full-time

Our Commerial Lines Select team in the GTA is growing! As the Client Solutions Manager on the Select team, you will provide outstanding client service to Gallagher's small to medium commercial acco...Show more

Client Experience Advisor – Virtual - Remote

AO NationRichmond Hill, Ontario, Canada
Remote
Full-time +1

At AO Globe Life, we believe recruiting is about people, not numbers.We look for individuals who can.This role blends talent discovery with meaningful human connection.As a Client Acquisition & Dev...Show more

Client Support Specialist – Work From Home

American Income Life Insurance Companyscarborough, ON, CA
Remote
Full-time
Quick Apply

We’re searching for a proactive, customer-oriented individual to join a respected benefits organization that has supported families throughout North America for over 65 years.As our reach continues...Show more

Human Resources Manager

TalentSphereScarborough, ON, Canada
Full-time

Our client, a well-established, family-owned food manufacturing company with over 80 years of success, is seeking an HR Manager to join their team.This is a key leadership role within the organizat...Show more

Client Services Student - Markham

JVS TorontoMarkham, ON, CA
Permanent +1
Quick Apply

Location: Markham Employment Type: Temporary Start Date: May 4, 2026 Vacancy Type: Existing position About JVS Toronto At JVS Toronto, we believe everyone deserves the opportunity to build a meanin...Show more

Customer Relations Representative

Nicole McCann - Desjardins Insurance AgentStouffville, Ontario, Canada
Full-time

Receptionist/Customer Service - Desjardins Insurance Office.Our team is growing, and we’re excited to welcome a new Reception & Customer Service professional to our office! With our current recepti...Show more

Client Service Specialist

Randstad CanadaMarkham, Ontario, CA
Full-time +1
Quick Apply

We are hiring a Client Service Specialist for one of our client located in Markham, Ontario.This is a high-trust, detail-driven role designed for a professional who thrives in a sophisticated advis...Show more

Client Advisor - Aurora & Newmarket

0000050007 Royal Bank of CanadaVAUGHAN, Ontario, Canada
Full-time

Client Advisor - Aurora & Newmarket.As we have multiple branch locations across the different markets within Greater Toronto Area, we are hiring multiple candidates for this position.You will be re...Show more

Client Service Representative - $21.50/h - Remote

JunkLuggers CanadaMarkham, Ontario
Remote
Full-time

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment.We are dedicated to supporting our local communities and doing our...Show more

Private Client Advice, Account Manager

Meloche Monnex Inc.Markham, Ontario
Full-time

Welcome to Private Client Advice! Since its inception in 2018, Private Client Advice (PCA) has grown fast and profitably.We offer an insurance service that appreciates our client's efforts to build...Show more

Director of Alumni Relations

University of TorontoScarborough, ON, CA
Full-time

UTSC:Development & Alumni Relations.University of Toronto Scarborough (UTSC).The University of Toronto Scarborough is a place of energy, enthusiasm and passion.Our commitment to inclusive excellenc...Show more

 • New!

Client Account Manager / Debt Solutions Manager

Campbell Morden IncNorth York, ON, Canada
Permanent

A leading financial Insolvency firm in North York is recruiting for a Client Account Manager/Debt Solutions Manager in North York, Ontario.Position Summary: The Client Account Manager/Debt Solution...Show more

Service client bilingue - Travail à domicile - Horaire flexible

Teladoc HealthRichmond Hill, Ontario
Remote
Full-time

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ...Show more

Client Manager - ON

Affinity GroupRichmond Hill, ON, CA
Full-time
Quick Apply

Affinity Group Canada is a leading foodservice brokerage representing premier food manufacturers across the country.Locally owned and operated, we are known for our strong relationships, category e...Show more

Client Services Specialist

Adecco CanadaMarkham, Ontario, Canada
Full-time +1
Quick Apply

Adecco is partnering with a client in the wealth management and financial services industry to hire a full-time.This role is ideal for a polished, detail-oriented professional who excels at client ...Show more

 • New!

Client Advisor - Aurora & Newmarket

Royal Bank of Canada>RICHMOND HILL, Canada
Full-time

Client Advisor - Aurora & Newmarket.As we have multiple branch locations across the different markets within Greater Toronto Area, we are hiring multiple candidates for this position.You will be re...Show more

Client Services Coordinator

Spectrum Health CareMarkham, Ontario, Canada
Full-time

Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services.Liaises with clients, staff, and community partners.Acts as a problem...Show more

Veterinary Client Care Receptionist

MHMIScarborough, Ontario, Canada
Full-time

Rock Star Veterinary Receptionist wanted!.Chances are, if you’re looking at this job posting, you love animals – but do you love their Pet Parents too?.We are seeking that special someone to join o...Show more

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Senior Manager, Contracting & Trade Relations

Senior Manager, Contracting & Trade Relations

Astellas Pharma Inc.Markham, ON
30+ days ago
Job type
  • Full-time
Job description
Responsibilities and Accountabilities:
  • Drive strategic initiatives to maximize trade partner opportunities across Astellas Pharma Canada business units through data driven analysis and recommendations to establish and achieve performance goals for distribution partners. Participate actively in the development of innovative strategies to meet sales ambitions. These decision support activities will be closely coordinated with Finance, Customer Service, Brand Core Teams, and Commercial Operations.
  • Effective monitoring and communication of trade inventory status, service level performance, purchase orders management, sales and associated key performance indicators and analytics required to achieve business objectives as developed between Trade and Brand leadership.
  • Support day-to-day activities with wholesaler distribution partners to ensure effective and efficient distribution to the end-user customer.
  • Notify customers relating to new and changes to price, product lists, and new contracts.
  • Monitor stock levels in wholesalers and review inventory levels with Supply Chain. Work to mitigate any potential penalty claims. Proactively update information, analysis, and insights regarding sales and stock levels.
  • Monitor Trade customers’ adherence to Distribution Services Agreements and take action as appropriate (monitor customer contracts, plan execution, service fees, identify gaps, issues and opportunities with Distribution Agreements -i.e. reporting and terms, distribution service value, and market share ).
  • Review and monitor daily Trade Sales to ensure purchases are aligned with demand.
  • Review and monitor Trade customer returns to ensure they only occur per Astellas Pharma Canada Returns Policy.
  • Negotiate and manage contractual agreements with wholesalers, distributors, and other potential channel partners, meeting all contract reporting obligations.
  • Foster strong relationships with the major wholesalers, pharmaceutical retail chains, hospitals, and group purchasing organizations to ensure they are informed about the company's products and pricing.
  • Manage Group Purchasing Organization (GPO) relationships, RFP management, and contracts that meet revenue objectives. Drive commercial performance through proper RFP pricing strategies. Manage RFP requests, analyzing and recommending pricing and negotiation strategies. Ensure appropriate internal approvals and processes are met for RFP, awards, and contracts . Complete and submit approved reports as required for all GPO contracts.
  • Provide insight on trade channel trends and monitor distribution service to ensure optimal performance.
  • Represent Astellas Pharma Canada at relevant Trade Associations
Requirements

Qualifications Required:

  • University degree
  • Minimum 7 years of pharmaceutical industry experience
  • Minimum of 5 years of experience in trade relations, GPO, hospitals, and RFP (contracting and negotiation experience required).
  • 3 to 5 years of experience with project management
  • Highly organized and excellent sense with priorities. Proven project and time management
  • Strong strategic/analytical thinking, attention to detail, with strong problem-solving skills
  • Experience in Microsoft Office products: advanced Excel and PowerPoint
  • Proficient in SAP
  • Excellent interpersonal, communication and presentation skills (both written and verbal).
  • Ability to work in a team environment.

Working Environment:

  • This position is hybrid and is based in Ontario Providence. Candidates must be willing to come into our Markham, ON office two days a week.
  • At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.