Carrier Relations Analyst

Headquartered in Woodstock New Brunswick Xplore Inc. is one of Canadas leading broadband service providers. For over a decade Xplore has been providing innovative broadband solutions to rural customers at work home and play across Canada. Today Xplore offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters.

The Carrier Relations Analyst is responsible for record keeping go to person for reports audits and process improvement recommendations with regards to the carrier services operations. As the Carrier Relations Analyst you will be a key member of the Carrier Services Team and have the main responsibility of managing the carrier services database (Quickbase and Cacti) contract management and invoice & billing analysis.

As part of the Carrier Services teams mandate on budget management you will also be supporting the project coordinators on network optimization and cost-saving initiatives.

This position reports to the Senior Manager Carrier Services with a preferred work location in Markham Ontario.

Key responsibilities include :

Maintain accurate records of circuit inventory contracts and service-level agreements in Quickbase and Sharepoint

Maintain up to date vendor data for the organization including vendor maps (KMZs) on-net lists vendor contacts and escalation lists.

Review and validate vendor invoice data and be able to reconcile it to both contracts and

Quickbase records

Work with the team on vendor audits and data validation projects

Prepare vendor reports and analytics across various metrics

Maintain project trackers (Excel Access Quickbase)

Act as a liaison between internal teams and carriers for issue resolution escalations and service outages

Interface with the Data Scientists and programmers for Quickbase enhancements

Work with Finance on Purchase Orders and invoice processes as required

Coordinate with network operations center on service escalations to the vendors

Match invoices in to Purchase Orders prior to Purchase Order approval in collaboration with the project coordinators

Maintain up to date vendor data for the organization including vendor maps on-net lists contacts and escalation lists

Constantly work to identify any offnet consolidation and optimization opportunities

Act as liaison for the organization with the vendor in resolving any billing or service issues that may arise

Help in identifying process gaps and document process maps

Any other duties and responsibilities as assigned

The ideal candidate will possess :

Engineering Degree (Electrical or Computer Science) is preferred or BS Business Administration

Minimum 3 years of Carrier Relations Purchasing Cost Management or Data Analysis

in a service provider environment

Knowledge of typical Service Provider IP / Ethernet & wavelength service offerings

Knowledge of Quickbase

Experience with GIS packages such as Google Earth QGIS MapPoint or Map Info is highly valued

Relationship management - ability to develop and maintain productive stakeholder relationships

Highly organized ability to multi-task and detail oriented

Solid technical writing presentation and communication skills

Excellent analytical skills

Experience with financial planning reporting and tracking highly valued

Experience with contracts highly valued

Proficiency in Microsoft Office Software (Outlook Word PowerPoint Excel Teams SharePoint)

#XploreJobs

As a condition of employment and in order to comply with industry related data security standards this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview :

Xplore Inc. isCanadas fibre 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living for today and future generations.

Required Experience :

IC

Key Skills

Revenue Cycle Management,Marketing,Public Relations,Algebra,MailChimp,Media Relations,Social Listening,Relationship Management,Customer relationship management,Medicare,Public Speaking,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1