Client relations manager Jobs in Hamilton, ON

“It was a bold man that first ate an oyster” – and we’re sure glad he did.

At Jake’s Grill and Oyster House, fresh oysters and seafood are our specialties. We’ve been serving the Burlington community since 1985, with no sign of stopping.

Now, we’re in search of a new Manager for our front of house!

With your experience in the hospitality industry, you know how fun and exciting it is

to work in a busy restaurant.

If you’ve been looking for a leadership opportunity that offers excellent work-life balance

and a chance to make life-long friends, look no more! We want to hear from you.

Manager (FOH)

As our new Manager, it will be your job to keep our FOH running smoothly.

Day to day, that means getting our FOH ready for service, scheduling and managing staff, and making sure our guests are delighted with their dining experience.

Our experienced staff don’t need a lot of handholding – your job will be to make sure they have what they need to do their jobs well, and that they feel well-supported.

On the operations side, you’ll be responsible for managing weekly beverage inventories and participating in management meetings to stay on top of policies and promotions (and help us plan them!).

In this exciting and fast-paced job, you’ll be the face of Jake’s Grill. You’re an outgoing and confident person, who takes great satisfaction in engaging with your guests to make sure they feel happy. Our customers expect the best from us, and you know what it takes to deliver it.

The Right Fit

While it’s important that you have serving experience, we’re not necessarily looking for someone who’s worked as a supervisor before.

If you’re motivated to learn and want to grow your hospitality career with us, this is the perfect role for you. It’s most important that we find a person who’ll fit in with our team and enjoy working with us. You’ll fit right in if you are:

• Engaging – you’re friendly and naturally charismatic, and love getting to know your guests and your team. You always have a laugh, smile, or joke at the ready, and people are drawn to your personality.

• Team-oriented – you don’t hesitate to jump in to support your staff, whenever they need you. When it gets busy, you’re always there to help.

• A strong communicator – you understand how important it is for everyone on staff to be on the same page. You provide updates, direction, and guidance clearly and are always positive and direct with your coworkers.

Working at Jake’s Grill and Oyster House:

Almost half of our staff have worked with us for more than 5 years, and some have been with us for over 20!

If you asked them why they love working here, they’d tell you that it all comes down to the people. Our management team is well organized, our team is friendly, and our regular clientele keep us busy.

The Jake’s experience is defined by friendly faces, gracious service, a casual nautical atmosphere, the freshest ingredients, and a serious passion for hospitality.

We truly enjoy working here, and so will you.

The Details:

This is a full-time, permanent position working 5 days (40-42 hours) per week. Your schedule will be flexible and shift from week to week depending on restaurant needs. You’ll work a mix of days, evenings, and weekends.

You’ll love that fact that we’re not open late – on weekdays, we’re open until 10, Friday and Saturday until 11, and Sunday until 10.

You’ll be paid a competitive salary, between $50,000 - $55,000 per year, and earn a gratuity share. In addition to a benefits package, you’ll get great perks like discounts on meals for you and your family and friends.

Qualifications:

• Minimum 3-5 years’ service experience in a restaurant as a server / bartender
• Experience as a FOH supervisor or manager is an asset, but not required
• High school diploma or equivalent

The following certifications are important, but not required to start with us (but you will need to obtain any that are missing):

• Smart Serve
• Food Safety
• WHMIS
• First Aid

How to Apply:

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.

We will review applications as they are received and look forward to hearing from you.