Client relations manager Jobs in Hamilton, ON

Front of House Manager

Jake’s Grill and Oyster House – Burlington, ON
Full-time | Permanent | Salary + gratuity share + benefits

Love hospitality and ready to take the next step?

“It was a bold man that first ate an oyster” – and we’re sure glad he did!

At Jake’s Grill and Oyster House, fresh oysters and seafood have been at the heart of what we do since 1985. We’re a busy, welcoming restaurant in Burlington with a loyal team and regular guests who keep coming back.

We’re looking for an outgoing, energetic Front of House Manager to help lead our team and make sure every guest has a great experience.

If you have strong restaurant serving or bartending experience and are ready to grow into a leadership role, you don’t need years of management experience to apply. We’re more interested in finding someone with the right attitude, personality, and passion for hospitality.

What You’ll Do

As our Front of House Manager, you’ll help keep the restaurant running smoothly before, during, and after service.

Your responsibilities will include:

• Prepare and organize the front of house for daily service

• Support, lead, and schedule FOH staff

• Make sure guests receive friendly, attentive, and high-quality service

• Be a visible and approachable leader for the team during busy shifts

• Jump in and support staff when things get busy

• Communicate daily priorities, updates, and direction clearly to the team

• Handle guest concerns professionally and work to create positive dining experiences

• Manage weekly beverage inventory

• Participate in management meetings and help implement restaurant policies, promotions, and initiatives

• Help maintain a positive, respectful, and team-focused workplace

Our experienced team knows their jobs well, so this isn’t a role where you’ll need to constantly micromanage. Your focus will be on supporting your team, keeping service organized, and making sure our guests leave happy.

What We’re Looking For

You may be a great fit if you’re currently an experienced server or bartender who is ready to take the next step.

We’re looking for someone who is:

• Outgoing and engaging – You enjoy talking with guests and building relationships.

• Team-oriented – You’re willing to jump in and help wherever you’re needed.

• A strong communicator – You give clear direction and keep your team informed.

• Positive and confident – You can stay calm, professional, and approachable during busy services.

• Motivated to grow – You’re interested in developing your hospitality leadership skills.

• Guest-focused – You genuinely care about creating a great dining experience.

Previous FOH supervisor or management experience is an asset, but it is not required. If you have strong restaurant experience and the personality and motivation to lead, we want to hear from you.

What You Bring

• 3–5 years of restaurant serving and/or bartending experience

• Previous FOH leadership experience is an asset, but not required

• High school diploma or equivalent

• Smart Serve certification is an asset

• Food Safety certification is an asset

• WHMIS certification is an asset

• First Aid certification is an asset

If you’re missing any of the above certifications, you can obtain them after joining our team.

Why Work at Jake’s?

There’s a reason many of our employees stay with us for years. Almost half of our team has been here for more than five years, and some have been with us for more than 20 years.

Our restaurant is built around great people, friendly service, fresh ingredients, and a strong sense of teamwork.

You’ll enjoy:

• $50,000–$55,000 annual salary

• Gratuity share

• Benefits package

• Full-time, permanent employment

• 40–42 hours per week

• 5 days per week

• Flexible schedule with a mix of days, evenings, and weekends

• Restaurant closes relatively early – typically by 10 PM on weekdays and Sundays, and 11 PM Friday and Saturday

• Employee meal discounts for you, your family, and friends

• A friendly, supportive team environment

• Opportunity to grow your hospitality career

Ready to Take the Next Step?

If you’re an experienced server or bartender who is ready to move into a leadership position, we’d love to meet you.

You don’t have to have a perfect management background. If you’re personable, dependable, team-focused, and passionate about hospitality, you could be exactly who we’re looking for.

How to Apply

Our online application lets you tell us about yourself beyond just your resume. The application includes questions designed to assess your qualifications, personality traits, and workplace preferences and takes approximately 10–15 minutes to complete.

Applications will be reviewed as they are received.

Jake’s Grill and Oyster House is committed to diversity and inclusion and encourages all qualified candidates to apply. Accommodations are available throughout the recruitment process.