Bi developer Jobs in Hamilton, ON
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Bi developer • hamilton on
Last updated: 5 days ago
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show moreLast updated: 30+ days ago
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources.Together, we will transform the business and drive the industry toward a greener future.At...Show moreLast updated: 19 days ago
Location : Ontario, Canada (Onsite).IT, with a broad exposure to different platforms and technologies.SQL Coding and querying skills.
UNIX scripting, FTP and basic network principles.Experience in pr...Show moreLast updated: 30+ days ago
This contract opportunity is for 5 months, the end client is in BC, with locations in Memphis, TN.Per Diem expenses range from 60 to 100 USD, depending on travel location.Some remote work is possib...Show moreLast updated: 30+ days ago
Montreal, QC; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC.
Moncton, NB; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; ...Show moreLast updated: 30+ days ago
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to ...Show moreLast updated: 30+ days ago
Salary Range (plus eligible to receive a performance based incentive, applicable to position) : .Experienced data developer needed.
Using your experience in Agile Scrum methodology and AWS data pipel...Show moreLast updated: 30+ days ago
Location : Burlington, Canada (Hybrid or Office-based).Work on ProjectWise, a leading infrastructure project delivery platform used on some of the world’s most complex engineering projects.Directly ...Show moreLast updated: 5 days ago
Part-Time Nanny Needed Rotational Schedule (Single Father Household) • • I am a separated single father seeking a reliable, kind, and professional nanny to provide care for my school-aged son while...Show moreLast updated: 14 days ago
Employment Type : Regular Full-Time.Language : This role operates in English.Additional Information : This / these role(s) is / are currently vacant.
We are a leading Canadian financial services co-operati...Show moreLast updated: 9 days ago
OS Developer Intern / Co-op (Remote).Guhuza is seeking an iOS Developer to join our remote team and contribute to the development of our iOS app.
As an iOS Developer at Guhuza, you will play a cruci...Show moreLast updated: 30+ days ago
Our client is looking for a Senior Software Engineer to join their team.The ideal candidate should have : .Has 8+ years of experience developing software, with a track record of successful production...Show moreLast updated: 30+ days ago
What makes us a different kind of employer?.As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians — and in our digital-first culture, technology is ke...Show moreLast updated: 30+ days ago
We are currently looking for an Occupational Therapist for a Long Term Care home client in.The Occupational Therapist will work closely with residents to help improve their activities of daily livi...Show moreLast updated: 30+ days ago
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CAFull-time
Quick Apply
Product Warranty & Quality Process Intern
MetsoBurlington, ON, CAFull-time
Senior Developer
Lorven TechnologiesCanada, Ontario, CanadaFull-time
Oracle OTM Developer / Designer
Juventus ConsultingOntarioFull-time
AEM Developer
DeloitteBurlington, ONPermanent +1
Staff Software Developer
Thermo Fisher ScientificBurlington, Ontario, CanadaFull-time
Senior Developer (Data)
Farm Credit CanadaVarious FCC office s in Ontario may be consideredFull-time
Senior Software Developer
Bentley SystemsBurlington, ON, CAFull-time
Raph looking for a babysitter or nanny in Hamilton
SitlyHamilton, CAPart-time
Lead Data Engineering Developer
Co-operatorsBurlington, ON, CAFull-time
iOS Developer Intern / Co-op (Remote)
TorontoJobsREMOTE, ONRemote
Part-time +1
JPC -1459 - Senior Software Engineer
ITS GlobalOntarioFull-time
Sr. SharePoint Developer
Medavie Blue CrossON, CAFull-time +1
Registered Occupational Therapist
Arvan Rehab GroupHamilton, Ontario, CanadaPart-time
Quick Apply
- Regina, SK (from $ 84,169 to $ 178,740 year)
- Ajax, ON (from $ 59,841 to $ 175,500 year)
- Surrey, BC (from $ 118,379 to $ 163,551 year)
- Boucherville, QC (from $ 154,341 to $ 162,979 year)
- Salaberry-de-Valleyfield, QC (from $ 100,000 to $ 162,908 year)
- North Battleford, SK (from $ 111,657 to $ 162,113 year)
- Fredericton, NB (from $ 97,500 to $ 160,875 year)
- Hamilton, ON (from $ 154,532 to $ 156,317 year)
- Toronto, ON (from $ 109,967 to $ 156,000 year)
- Old toronto, ON (from $ 102,500 to $ 156,000 year)
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CA30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionEducation / qualifications : Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered Experience : Typically 6–12+ years in call centre / contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM / QA / Training Manager, Senior Manager) Core capabilities : People leadership, coaching, performance management, and change delivery KPI-led operations management and continuous improvement (Lean / Six Sigma exposure is beneficial) WFM fundamentals (forecasting, scheduling, real-time management, adherence) Quality assurance, training design, escalation / complaints management, and CX improvement Strong stakeholder management across Operations, IT, Compliance, Sales, and HR Systems / tools (varies by role) : CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS / telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel / Google Sheets; BI tools) Extended Healthcare Plan (Medical, Disability, Dental & Vision) RPP - Group RRSP Group Life - AD&D - Critical Illness Insurance Paid Time Off Benefits Training & Development
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities
- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders / supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS / telephony platforms, diallers, QA tools, analytics / BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province / territory dependent)
Requirements
Benefits