Talent.com

Bi developer Offres d'emploi - Hamilton, ON

Créer une alerte emploi pour cette recherche

Bi developer • hamilton on

Dernière mise à jour : il y a 3 jours

Call Center & Contact Center Professionals

hire resolve comHamilton, ON, CA
Temps plein
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Voir plus

URGENT: Nanny Wanted - Experienced Nanny Needed In Burlington, Ontario $25/Hour

canadian nanny caBurlington, Ontario, Canada
25,00 $CA par heure
Temps plein

As a family in Burlington, Ontario, we are seeking a responsible and caring nanny to provide full-time care for our 19 mo old son.This position offers the option to live in or live out, providing f... Voir plus

Accounts Payable/Payroll Clerk

elby professional recruitmentHamilton, ON, CA
50 000,00 $CA – 65 000,00 $CA par an
Permanent
Quick Apply

Accounts Payable / Payroll Clerk.Location: Hamilton, ON - In-person .Compensation: $50,000 - $65,000 Our client is a well-established construction company in Hamilton, Ontario, known for ... Voir plus

Sales Compensation Analyst

vb spineBurlington, Ontario, Canada, L7P 5B7
55 000,00 $CA – 75 000,00 $CA par an
Temps plein
Quick Apply

Burlington, ON (Hybrid) | 0-5% Travel.Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal pr... Voir plus

Supervisor - Security

afimac canadaHamilton, Ontario, CA
25,00 $CA par heure
Temps plein

AFIMAC Canada is seeking experienced Supervisors for upcoming assignments related to labour disruptions, organized protests and man made crisis/disasters.This position will require you to work 12 h... Voir plus

Digital Manufacturing Specialist

nespresso deutschlandBurlington, de
Temps plein

And a career that empowers you to grow.At Nestlé USA, we’re all working towards the same goal - to delight and deliver for our consumers.With a rich portfolio of beloved brands, including DiGiorno,... Voir plus

Key Account Manager, private label

olymelBurlington, ON, CA
Temps plein

Join Olymel —  Innovation, Quality, and Sustainable Growth!.At Olymel, we believe in innovation, quality, and sustainable growth.We are looking for an Key Account Manager to join our dynamic team.I... Voir plus

Software Developer

liburdiHamilton, ON, ca
Temps plein

We are currently seeking a full-time Software Developer to design, build, test, and maintain software solutions throughout their full lifecycle while directly collaborating with customers to gather... Voir plus

Hairstylist

magicutsHAMILTON, ON, CA
35 000,00 $CA – 60 000,00 $CA par an
Permanent

Are you a licensed Hairstylist.Want to grow in a fast-paced, supportive, and fun salon environment?.We’re looking for creative, upbeat, client-focused professionals who are ready to shine behind th... Voir plus

Kate looking for a babysitter or nanny in Hamilton

sitlyHamilton, CA
Temps partiel

We are looking for someone to watch our daughter for bi weekly date nights, and weekly Sunday afternoons.Our daughter is energetic, goofy and loves to dance, colour and explore!. Voir plus

Quality Inspection Coordinator

american iron metalHamilton, Ontario, Canada
Temps plein

We are currently seeking a dedicated Inspector to join our Ferrous team.Monday-Friday, on a rotating bi-weekly shift basis of 6:30am-3pm and 12:30pm-9pm.This position requires strong attention... Voir plus

Business Systems Developer

grantek systems integrationBurlington, Ontario, Canada
Temps plein

IT, Platform Engineering, Data & Analytics, and Business Process teams to deliver secure, scalable, and efficient internal digital solutions.Develop, enhance, and maintain internal business app... Voir plus

Registered Occupational Therapist

Arvan Rehab GroupHamilton, Ontario, Canada
Temps partiel
Quick Apply

We are currently looking for an Occupational Therapist for a Long Term Care home client in.The Occupational Therapist will work closely with residents to help improve their activities of daily livi... Voir plus

Personal Support Worker

senior helpers burlingtonBurlington, ON, CA
Temps partiel

Senior Helpers Burlington is seeking a compassionate and dedicated Personal Support Worker to join our team.In this role, you will provide essential care and support to seniors in the Burlington, O... Voir plus

Experienced Line Cook

game time socialBurlington, Ontario, Canada
19,00 $CA par heure
Temps plein +1
Quick Apply

We're Hiring! Experienced Line Cooks Wanted.Full-Time & Part-Time Positions Available.Come Cook Up Some Fun at GameTime Social.Got knife skills sharper than your wit? Love whipping up scratch-m... Voir plus

Software Developer

evertz microsystemsBurlington, ON, CA
Temps plein
Quick Apply

We're looking for a self-driven engineer to join a highly technical team building state-of-the-art technology for a fast-moving, evolving product.This role spans dozens of disciplines, vendors, and... Voir plus

Housekeeper Wanted - Housekeeper Wanted In Hamilton, Ontario Ona Bi Weekly Basis

housekeeper comHamilton, Ontario, Canada
20,00 $CA par heure
Temps plein

Hello! I am a homeowner in Hamilton, Ontario, seeking a reliable and efficient housekeeper to help maintain the cleanliness of my home.If you have a keen eye for detail and enjoy keeping spaces sp... Voir plus

Financial Controller

liebherr groupBurlington, ON, CA
Temps plein

The Financial Controller is the primary business partner leading the financial reporting, forecasting, and compliance requirements of Liebherr-Canada Ltd.The key responsibilities include full-cycle... Voir plus

Truck driver, heavy truck

pony express limtedHamilton, ON, Canada
Permanent

Heures de travail: 40 to 45 hours bi-weekly.Secondary (high) school graduation certificate.Professionalism in customer service.Operate and drive straight or articulated trucks to transport goods an... Voir plus

Transfer Agent

pitch health solutionsHamilton, ON, CA
33,00 $CA par heure
Temps plein
Quick Apply

SALES SUPERSTARS WANTED – EARN $33+/HOUR 🚀 Are you hungry to make money?.Do you love talking to people, competing, and getting paid for your performance?.Pitch Perfect Solutions is hi... Voir plus

Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

hire resolve comHamilton, ON, CA
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Quick Apply
Description de poste

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development