Technical program manager • waterloo on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Descartes Unites the People and Technology that Move the World.The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combinin... Show more
At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment.The work we do makes a difference in communities and for the people who ... Show more
Huawei Canada has an immediate 12-month contract opening for a Senior Technical Recruiter.As a strategic partner supporting all of Huawei Canada, the Human Resource Department plays a pivotal role ... Show more
Base Salary - $52,500 + Profit Sharing.We are currently seeking new or recent graduates to join our .Management Development Program.This is a full-time, salaried position with a comprehen... Show more
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchis... Show more
Communities everywhere share the need for clean water.And as they work to meet that need, they’re facing new, more complex challenges every day.Our water professionals collaborate to contribute inn... Show more
Our Company is built on employee mutual commitment and respect, enthusiasm and progress.CMOS and CCD image sensors and modular expandable cameras.Teledyne Digital Imaging’s products are used worldw... Show more
Foxwood Golf Club is seeking a positive minded individual to be part of our dynamic hospitality team.The individual must be energetic, well organized and possess strong communication skills.The env... Show more
AI Workflow Automation & Enterprise AI Systems Exposure.Week Agentic AI Project Experience Program designed for individuals interested in gaining hands-on exposure to AI workflow automation, en... Show more
This is a unique opportunity to lead and shape both Canada and U.Retirement’s high-priority marketing initiatives, driving advisor engagement, pipeline growth, and measurable business outcomes.The ... Show more
We are seeking a dynamic and results-driven Program Manager to lead and oversee a portfolio of complex projects and programs, ensuring alignment with organizational objectives and strategic goals.I... Show more
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value.We use our proven track re... Show more
This is an onsite position (work from home on Fridays) in any of the following locations; Calgary, AB | Anjou, QC | Brampton, ON | Kitchener, ON.The ideal candidate is bilingual (English & French) ... Show more
We are looking for a Senior Technical Product Owner, Technology Platforms to help shape and deliver the future of digital banking platforms in Canada.This role owns a multi-quarter platform roadmap... Show more
We are seeking an experienced Project Manager to support the Admin Advantage Operations team through a period of significant transformation.The team is undergoing rapid growth, introducing new clie... Show more
Join our Global Technology Services Management and Support Team!.We are seeking an experienced Incident Manager who demonstrates clear, confident, and timely communication.In this role, you will le... Show more
BGIS is a leading provider of customized facility management and real estate services.With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation throu... Show more
Technical Engineering Manager – Digital Banking.Drive the next generation of digital banking solutions in a role that blends innovation, cloud technology, and technical leadership.Collaborate on im... Show more
We are looking to hire a Live-in Building Manager in the Kitchener/Waterloo area.This is a full-time position that would be a great fit for someone who likes to keep active and engaged.Ensure clean... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
