Technical program manager • waterloo on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbi... Voir plus
Base Salary - $52,500 + Profit Sharing.We are currently seeking new or recent graduates to join our .Management Development Program.This is a full-time, salaried position with a comprehen... Voir plus
Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à.Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des d... Voir plus
Our Company is built on employee mutual commitment and respect, enthusiasm and progress.CMOS and CCD image sensors and modular expandable cameras.Teledyne Digital Imaging’s products are used worldw... Voir plus
Descartes Unites the People and Technology that Move the World.The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combinin... Voir plus
Mary’s Health @ Home Number of Openings: 1 Division: St.Mary’s Health Full/Part Time/Casual: Part-Time Program: St.Mary’s Health @ Home Regular/Temporary: Regular Location: Wellin... Voir plus
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At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it.Our global team of dedicated Pack members is driving innovation and setting new industry standards every ... Voir plus
Are you an experienced pharmacist ready to take the next step into a leadership role? We are looking for a Pharmacy Manager to join a well-established community pharmacy located in a confidential l... Voir plus
This industry-leading organization, seeking a Quality Manager, is dedicated to delivering high-quality products and services to their clients worldwide.Their commitment to excellence and continuous... Voir plus
Robertson Electric Wholesale is a highly regarded Electrical Distributor in Canada.Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the indus... Voir plus
Are you a highly skilled and motivated individual looking for an immediate opportunity in the Food & Beverage industry? Do you thrive in a dynamic and fast-paced environment?.As Assistant Manager, ... Voir plus
The main function of a non-IT program manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or an... Voir plus
We are seeking a dynamic and results-driven Program Manager to lead and oversee a portfolio of complex projects and programs, ensuring alignment with organizational objectives and strategic goals.I... Voir plus
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AEM Lead – Adobe Experience Manager | GraphQL | OSGi | Sling Models.Experience Required: 14-18 years.Work Model: Hybrid (2 days/week in office).We are seeking an experienced AEM Lead to lead the te... Voir plus
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Location: 1950 Fischer Hallman Rd, Kitchener ON.Type: Full Time - Permanent .We’re hiring a Client-Focused Insurance Account Manager to join our team in Kitchener.This role is ideal for ... Voir plus
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
