Mail processing • calgary ab
The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties.This position is the primary contact person for homeowne... Show more
If you are a new graduate, recently arrived in Canada, or looking to get back into an office environment, our reception assignments might be the ideal position to add to your resume! We have multip... Show more
An exciting opportunity to build and grow within a large, stable, organization with excellent support and vast scope, this opportunity will appeal to those folks who yearn to make a difference and ... Show more
Hire Resolve is assisting mining organizations in hiring experienced mining professionals across Canada.This is a multi-role opportunity spanning several functions within the sector, including mine... Show more
About Us Aplin Martin is a full-service Civil Engineering, Architecture, Planning, Environmental and Survey company, celebrating over 57 years of success in making sustainable communities a reality... Show more
Temporary contract (ending February, 2027), Part-time, Hourly (15 - hours per week), Full-time, Hourly (25 - hours per week).Are you looking for a career that makes a real difference in the lives... Show more
Brydon Stairs is seeking a Clerical Assistant.The Clerical Assistant performs a variety of administrative and clerical duties to support the efficient operation of the office.This role is responsib... Show more
This is an opportunity to work with one of the biggest investment firms in the world.If you are looking for an opportunity to work within the field of finance and are highly motivated to work in th... Show more
Warehouse Worker – Tile + Stone Source.We are a resilient group and are looking for like-minded, hardworking, and curious people to round out our team.As we continue to expand and grow, Tile + Ston... Show more
Our energy and resources client is seeking a.Senior BA/ QA Specialist (10+ years) to lead UAT and requirements gathering for logistics systems implementation within marine shipping operations.This ... Show more
Part-time, Hourly (15 - hours per week), Full-time, Hourly (25 - hours per week).Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a g... Show more
We are looking for the right people — people who want to innovate, achieve, grow and lead.We attract and retain the best talent by investing in our employees and empowering them to develop themselv... Show more
You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.At Fidelity, we’ve been helpin... Show more
We are seeking an experienced and motivated.This is an exciting opportunity for someone who thrives in a modern digital workflow environment and enjoys working with cutting-edge dental technology i... Show more
You’ll experience them all at London Drugs.As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career.We are seeking innovative, custom... Show more
Job Description: Office & Accounts Payable Administrator.The Office & Accounts Payable Administrator is responsible for supporting day-to-day office operations and assisting with the timely... Show more
ADMINISTRATIVE ASSISTANT – AFTERNOON SHIFT-MOUNTAIN CREEK FARMS.With approximately 3,300 employees, JBS Food Canada ULC (“JBS Canada”) is one of Canada's largest beef processors.Consisting of four ... Show more
We are a market leader in oil and gas processing specializing in facilities design, implementation and operational assistance for natural gas, conventional oil, heavy oil, carbon capture and new en... Show more
I am a reliable and responsible person willing to help take care of your home while away.I currently work full time hours on a varying schedule which provides me some flexibility with my availabili... Show more
Description
Overview:
The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for homeowner inquiries regarding closing and post-possession concerns with their homes. Under the direction of the Customer Care Manager, this position is responsible for the administration and management of day-to-day site activities, including processing, tracking, monitoring, and reporting on service tickets and site administration duties.
Key Responsibilities:
Serve as a central information point within the service teams.
Create, monitor and report on Customer Service Work Orders, for interior, exterior and seasonal deficiencies.
Prioritize Customer Care team work load volumes, providing daily follow-up with trades and suppliers, Customer Care Tech’s, and customers to ensure all interior service work required is completed within prescribed timelines, subject to availability.
Recommend administrative actions to solve problems.
Facilitate customer, manager, technician and coordinator communications to others.
Ensure the majority of incoming customer service phone calls are received in person, with as few calls as possible answered by voicemail, returning calls in a timely manner and documenting customer issue calls.
Prioritize electronic service inquiries whether via e-mail or web portal, ensuring follow up with the customer within 4 hours during the business day.
Follow up with the customer the following day after trades appointments to ensure customers are satisfied with work completed.
Liaise with condominium corporations, utility companies, as required, for new home hookups.
Prepare all customer service files, Service Warranty packages and conduct contact calls.
Assist with ensuring all closed service files are properly catalogued with the Records Management.
Monitor the emergency calls to the pre-assigned Customer Care Tech on-call for that week.
In collaboration with the Customer Care Tech’s Site Manager ensure their schedules are filled appropriately, allowing for sufficient time during and between appointments and are recorded.
Review customer AVID surveys received and comment on or resolve any issues related to the service department.
What You'll Bring:
3 Years prior experience in a service administrative role or equivalent combination of education and experience
Proficient computer skills..
Strong communication skills, both verbal and written.
Customer service oriented.
Prior construction knowledge would be considered an asset.
What We Offer:
We are proud to offer our employees what they value most:
Competitive compensation and total rewards package.
Excellent extended medical, dental and vision benefits beginning day 1.
RRSP program, contributions begins day 1.
Career development programs.
Paid Volunteer Hours.
Paid parental leave.
Family planning assistance including IVF, surrogacy and adoptions options.
Wellness and mental health resources.
Pet insurance offering.
A culture based on our values of Passion, Integrity and Community!
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an extensive list of all responsibilities, duties, and skills required.
#LI-BT1
#BRP
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
