Customer Order Fulfillment Coordinator

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians.

Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career.

Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC / R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

Customer Order Fulfillment Coordinator

We are seeking an experienced Customer Fulfillment Supervisor to join our dynamic team at our distribution center. The ideal candidate will oversee the daily operations of our dispatch team, ensuring that branch and customer orders are routed efficiently and accurately.

This role is critical to maintaining our high standards of customer satisfaction and operational excellence.

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the Core package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability, and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC / R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do :

• Ensure all customer orders are routed, shipped accurately and on-time
• Coordinate the delivery drivers (agency, in-house and 3rd party)
• Monitor and improve routing processes, including truck utilization to increase efficiency and productivity
• Resolve any issues or discrepancies in deliveries
• Implement and uphold safety standards
• Collaborate with other departments, including customer service and logistics, to streamline operations and address any delivery related concerns
• Prepare and present reports on on-time performance and truck utilization metrics

What you will bring :

• 3+ years of experience in a fulfillment or distribution related role
• Degree in logistics, supply chain management, business administration, or a related field preferred
• Excellent organizational and problem-solving abilities
• Proficiency in warehouse management systems (WMS) and Microsoft Office Suite
• Exceptional communication skills, both written and verbal
• French speaking is an asset for associates based in Quebec
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
6 days ago