Technical writer Jobs in Pickering, ON

Technical Support Analyst

360insights (Canada) Ltd. Whitby, Ontario, Canada

About this position

About 360insights

360insights orchestrates how brands engage and grow their complex partner ecosystems. Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global incentive programs, we are trusted by leading brands worldwide.

We believe in “Experiences that create growth. Growth that creates experiences.” Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter.

We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.

About the role

The Technical Analyst is a key role for investigating, troubleshooting and coordinating the resolution of application issues for internal and external users. This role works closely with clients and internal teams to resolve issues, understand business needs and identify opportunities to improve system performance, processes and user experience.

This is an existing vacancy.

In addition to salary, we offer an annual corporate bonus, stock options, and a comprehensive benefits programme.

What you'll do

• Investigate, troubleshoot and coordinate the resolution of application issues for internal and external users.
• Manage support incidents and service requests, ensuring timely communication and resolution.
• Partner with clients to understand business requirements and recommend effective solutions.
• Document requirements, project plans and application enhancements.
• Ensure system updates and changes follow established incident management processes.
• Identify opportunities to improve applications, workflows and user experiences.
• Analyse data and prepare reports to support client and business needs.
• Collaborate with cross-functional teams to deliver successful project outcomes.
• Provide ongoing support, training and guidance to users as required.

What you'll bring

• Technical Skills
• Working knowledge of SQL.
• Experience troubleshooting software or business applications.
• Ability to analyse data and produce meaningful reports.
• Understanding of incident management and support processes.
• Professional Skills
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Strong customer service orientation and commitment to follow-through.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Strong interpersonal and relationship-building skills.
• Collaborative mindset with the ability to work independently when required.

About 360insights

360insights orchestrates how brands engage and grow their complex partner ecosystems. Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global incentive programs, we are trusted by leading brands worldwide.

We believe in “Experiences that create growth. Growth that creates experiences.” Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter.

We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.

About the role

The Technical Analyst is a key role for investigating, troubleshooting and coordinating the resolution of application issues for internal and external users. This role works closely with clients and internal teams to resolve issues, understand business needs and identify opportunities to improve system performance, processes and user experience.

This is an existing vacancy.

In addition to salary, we offer an annual corporate bonus, stock options, and a comprehensive benefits programme.

What you'll do

• Investigate, troubleshoot and coordinate the resolution of application issues for internal and external users.
• Manage support incidents and service requests, ensuring timely communication and resolution.
• Partner with clients to understand business requirements and recommend effective solutions.
• Document requirements, project plans and application enhancements.
• Ensure system updates and changes follow established incident management processes.
• Identify opportunities to improve applications, workflows and user experiences.
• Analyse data and prepare reports to support client and business needs.
• Collaborate with cross-functional teams to deliver successful project outcomes.
• Provide ongoing support, training and guidance to users as required.

What you'll bring

• Technical Skills
• Working knowledge of SQL.
• Experience troubleshooting software or business applications.
• Ability to analyse data and produce meaningful reports.
• Understanding of incident management and support processes.
• Professional Skills
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Strong customer service orientation and commitment to follow-through.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Strong interpersonal and relationship-building skills.
• Collaborative mindset with the ability to work independently when required.

The pay range for this role is:
50,000 - 55,000 CAD per year(Whitby)
50,000 - 55,000 CAD per year(Moncton)

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