Technical writer • brampton on
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Location / Employment Details
About the Role
We are investing in automation and internal platforms. It starts with customer support automation — routing calls, emails, and chats through a single medium (currently Freshdesk) and layering in AI — and extends to the systems that run both our field and connectivity operations and our white-label back office.
We have development capacity but need product leadership to turn operational pain into a clear roadmap and shippable software. This role owns the product roadmap, works closely with engineers in an established development environment, and drives tight, detail-first execution. It is the person who decides what gets built next and makes sure it actually solves the problem it was meant to.
Key Responsibilities
Product Strategy & Roadmap
Development Execution
Cross-Functional Coordination
Quality & Delivery
Required Qualifications
Preferred Qualifications
Ideal Candidate Profile
You are detail-obsessed and a crisp communicator. You are comfortable owning ambiguity and building process where none exists yet. You are technically credible with engineers, roadmap-driven in how you think, and you keep a large dev environment moving without losing sight of the business problem underneath.
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