Support engineer Jobs in Burnaby, BC

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Aperçu de lentreprise

Chez Motorola Solutions nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises permettant une coordination essentielle pour des communautés des écoles des hôpitaux et des entreprises plus sécuritaires. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Motorola Solutions Video Division is defining the future of the security industry through innovative end-to-end-solutions. Were changing the landscape of the surveillance industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our recently launched Avigilon cloud service platform. You will have the opportunity to contribute to intelligent camera surveillance systems through cutting edge research and software engineering.

Job Description

We are seeking a dedicated technical resource for our thriving external ecosystem of almost 2000 technology partners and developers. The core mission is to elevate the quality of support and developer experience by providing expert assistance and managing our technology partner community. The ideal candidate will rapidly become a domain expert bridging the gap between our internal engineering teams and the external developers who rely on our APIs to build integrated security solutions.

This position is based in Vancouver BC and the candidate must reside in the Greater Vancouver Area as you will be required to go into the office on a hybrid work schedule.

Key Responsibilities

This role is centered on becoming a product and API expert to support third-party developers as they develop integrations with our various platforms including the following activities :

Become the API / SDK Authority : Quickly develop deep expert-level technical knowledge across Avigilons core APIs and SDKs to effectively troubleshoot and resolve complex partner integration issues.

Deliver Technical Support : Provide timely and accurate technical support to third-party developers partners and key end-users via our online developer community.

Community Moderation : Proactively manage and moderate technical discussions ensuring a high-quality user experience and promoting best practices within the developer community.

Developer Advocacy & Feedback : Act as the voice of our partners internally collecting and communicating critical feedback on API usability reporting potential bugs and liaising with core development teams.

Content Development : Contribute to the improvement of the developer experience by creating technical documentation code samples tutorials and knowledge base articles.

Requirements

Technical Foundation : Basic understanding of RESTful APIs and familiarity with object-oriented programming languages (e.g. C#).

Quick Learning : Ability to rapidly acquire expert-level knowledge of technical systems and tools.

Problem-Solving Skills : Strong debugging and troubleshooting abilities to resolve complex technical issues.

Communication : Proficient in English (written and spoken) with excellent teamwork and communication skills.

Development Environment : Experience working in Linux and / or Windows environments.

Preferred Qualifications

Familiarity with video management systems (VMS) or physical access control systems (PACS).

Understanding of Agile methodologies such as Scrum.

Target Base Salary Range : $85000 - $100000 CAD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-SC1

Basic Requirements

Bachelors Degree or 1 years of experience with software development

1 years of experience with RESTful APIs

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete this Reasonable Accommodations Formso we can assist you.

Motorola Solutions adopte favorise et promeut les principes de diversité déquité et dinclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées quelles que soient leur race origines ethnique religion ou croyance orientation sexuelle identité et expression sexuelle statut danciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés encourageant ainsi chaque Motorolan dêtre la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse dun monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures dadaptation pendant toutes les étapes du processus dembauche afin de favoriser linclusion des personnes vivant avec un handicap physique et / ou mental. Pour demander un aménagement veuillez remplir ce formulaire daménagement raisonnable afin que nous puissions vous aider.

Required Experience :

IC

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 85000 - 100000