Desktop Support Analyst

About the Role

Our client in Vancouver, BC is seeking a Desktop Support Analyst for a 3‑month onsite contract. This role will provide Tier 1 support to approximately 200 users, focusing on software and hardware troubleshooting within a Microsoft environment. You will handle incoming requests through Jira, resolve frontline technical issues, and ensure a smooth end-user experience.

Key Responsibilities

• Act as the first point of contact for Tier 1 technical support via walk-ups and Jira tickets
• Troubleshoot Windows OS, MS 365 apps, desktops / laptops, printers, peripherals, and basic network issues
• Document, update, and close tickets in Jira following internal standards
• Perform basic Active Directory tasks including password resets and group membership updates
• Image, configure, and deploy workstations
• Support meeting room technology and AV setups
• Escalate unresolved issues to Tier 2 / System teams as needed
• Maintain asset tracking and follow standardized procedures
• Provide clear communication and excellent customer service to all users

Required Qualifications

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