Project • saanich bc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
We are a family owned and operated civil excavating company operating out of Victoria, BC.Analyze construction drawings, specifications, proposals, and contract documents to prepare cost estimates.... Show more
Technical Services Project Manager.This role is responsible for overseeing environmental and hazardous waste projects from quotation through execution and ensuring all work is completed safely, on ... Show more
Customer Service & Administrative Office Assistant.Schedule: Part Time or Full Time.We are currently seeking organized and dependable individuals for an entry level Customer Service & Admin... Show more
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and ... Show more
OZZ has been the premier leader of Green Energy Services, combined with a complete range of electrical proficiencies facilitating innovative solutions for any electrical need for over 30 years.At O... Show more
Our consumer business client is seeking a.Oracle Cloud Finance Functional Analyst (10+ years) to implement and support Oracle Fusion Cloud ERP and Oracle Financials initiatives.Join a large-scale O... Show more
Project Manager - Residential Construction.Our client builds high-performance custom homes and renovations in the Greater Victoria area, and they've built a reputation on doing the planning right b... Show more
At Graham, one of North America’s largest general contractors, we don’t just construct buildings, we create spaces that shape lives and strengthen communities.As part of our Buildings division, you... Show more
Location: Victoria, British Columbia.Compensation: $70,000–$100,000 annually, based on experience.A respected architectural studio on beautiful Vancouver Island in Victoria, is seeking an exp... Show more
Job Description: Carpenter– ServiceMaster Restore Victoria.Join our dynamic team at ServiceMaster Restore, a leading restoration company dedicated to restoring homes and businesses to their pre-los... Show more
Education, Training And Experience.Masters degree in a relevant discipline such as business, social science or health related field.Five years of related experience with qualitative and quantitativ... Show more
We are committed to fostering a positive, supportive and collaborative work environment where every team member contributes to delivering solutions that make a meaningful impact.North America, prov... Show more
MatchBox Consulting Group is currently seeking 2.Senior Business Systems Analysts.Lead end-to-end business analysis activities, including requirements discovery, stakeholder engagement, validation,... Show more
Reporting to the General Manager, The Xactimate Estimator and Compliance Technician will assist Project Managers in completing timely estimates and maintaining the Status and compliance requirement... Show more
Allied Partner: Technical Workforce Inc.This posting is for an expression of interest only and is intended to build a pipeline of qualified candidates for future opportunities.A Jardeg recruiter wi... Show more
Deeply rooted in the local community, we’ve been helping our neighbors recover when disaster strikes for years.Proudly Canadian-owned, we understand the unique challenges of the Island —from floodi... Show more
We are seeking a Senior Project Delivery Lead to provide overall coordination, governance, and delivery leadership on a complex digital service transformation initiative focused on improving citize... Show more
A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Show more
Water Treatment Engineer .This position may be based in .Kelowna, Burnaby, or Victoria .Technical Leads and multidisciplinary teams across British Columbia.Serve as a senior technica... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
