Project • kitchener on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Mon-Fri - 7:00 AM - 3:00 PM /.Potential Overtime when required.Allied Partner: Jasper Constructors Ltd.Jardeg is currently recruiting.Ability to use Construction Power Tools.General site cleanup a... Show more
AFIMAC Canada is seeking experienced Project Co-ordinators for upcoming assignments in Ontario related to labour disruptions, organized protests and man made crisis/disasters.This position will req... Show more
Flooring Project Manager  in our Kitchener, ON branch.We are looking for reliable and motivate individuals for a rewarding career in the commercial flooring industry.Salary: $90,000 - $100,000... Show more
Project Leader, New Product Introduction (NPI).Kitchener, Ontario | Hybrid – 4 Days Onsite / 1 Day Remote | Contract for 12 months.Salary Range: $91,200 – $114,000 CAD.At Sonova, we create innovati... Show more
BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment.This includes steam generators, nuclear fuel... Show more
Mechanical Engineer – Building Consulting (Waterloo, ON).This firm has built a strong reputation for delivering high-quality mechanical and electrical design solutions across sectors such as ... Show more
Architectural team is seeking an .Intermediate Architectural Technologist.This position will be based out of the Kitchener studio, with remote/hybrid work options permitted.This position ... Show more
Customer Service & Administrative Office Assistant.Schedule: Part Time or Full Time.We are currently seeking organized and dependable individuals for an entry level Customer Service & Admin... Show more
Small company start up we are working all over the US and Canada.Lots of tools, we have a great recruiting team, looking for somebody that may be interested in bringing a book of work and growing o... Show more
Prica Group Construction Management (PGCM).We are committed to responsible growth and expansion, environmental beauty, and sustainable living for future generations.We have earned a reputation for ... Show more
We have delivered hundreds of projects across Canada, including innovative solutions for the full spectrum of water and wastewater assets, on time and on budget.We support clients from start to fin... Show more
Who We Are Marketbridge is a growth consulting and marketing firm dedicated to helping modern leaders accelerate performance with no signal loss from strategy through execution.We combine managemen... Show more
Huawei Canada has an immediate 12-month contract opening for a Project Assistant.From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical suppo... Show more
As a Senior Technician - Security Systems with Bosch Building Technologies, you will collaboratively review, understand, analyze, and implement installation blueprints and plans from Project Manage... Show more
Our client is actively seeking an experienced and detail-oriented Project Accountant to join their team.This is an exciting opportunity for a professional with a strong background in project accoun... Show more
We are seeking a Senior Project Manager to lead the delivery of a complex, multi-workstream claims and operations implementation in partnership with an external vendor (Xodus).This role will be res... Show more
If you live in the Waterloo/Kitchener/Cambridge area and love the outdoors and a job that changes from one day to the next? If you hate it when you WORK HARD but make the same as the next guy and ... Show more
We design the backbone that keeps mobile networks running, helping people stay connected at work, with family, and with friends.Our team is growing and so your role with us is more important than e... Show more
Zirtual is a work-life balanced company that provides clients with experienced, highly skilled remote assistants for both personal and professional needs.Our Executive Assistants are committed to d... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
