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Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Manager, Cybersecurity & Project Management Office.Serving more than 165,000 residential and business customers in the Cities of Kitchener and Waterloo, Townships of Woolwich, Wilmot, and Welle... Show more
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Project Leader, New Product Introduction (NPI).Kitchener, Ontario | Hybrid – 4 Days Onsite / 1 Day Remote | Contract for 12 months.Salary Range: $91,200 – $114,000 CAD.At Sonova, we create innovati... Show more
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Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and ... Show more
BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment.This includes steam generators, nuclear fuel... Show more
Mechanical Engineer – Building Consulting (Waterloo, ON).This firm has built a strong reputation for delivering high-quality mechanical and electrical design solutions across sectors such as ... Show more
Architectural team is seeking an .Intermediate Architectural Technologist.This position will be based out of the Kitchener studio, with remote/hybrid work options permitted.This position ... Show more
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AFIMAC Canada is seeking experienced Supervisors for upcoming assignments related to labour disruptions, organized protests and man made crisis/disasters.This position will require you to work 12 h... Show more
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Prica Group Construction Management (PGCM).We are committed to responsible growth and expansion, environmental beauty, and sustainable living for future generations.We have earned a reputation for ... Show more
Hays has partnered with a construction manager out of Kitchener, Ontario who are looking to add a Project Manager to the team to focus on high-rise construction projects in the Kitchener, Cambridge... Show more
Huawei Canada has an immediate 12-month contract opening for a Project Assistant.From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical suppo... Show more
CIMA+’s Infrastructure team combines top-notch skills with an intimate understanding of the local community to deliver customized infrastructure services for municipalities and real-estate develope... Show more
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We design the backbone that keeps mobile networks running, helping people stay connected at work, with family, and with friends.Our team is growing and so your role with us is more important than e... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
