Program specialist Jobs in Ottawa, ON

Job Description

Position Summary

The Learning Program Manager designs, governs, and measures scalable learning programs that directly support organizational goals. This role ensures initiatives are strategically aligned, evidence-based, and measurable, driving outcomes like adoption, retention, compliance, and learner success. The Learning Program Manager partners with teams to translate business strategy into structured learning programs and maintain governance frameworks that enable continuous improvement.

What You’ll Do

• Translate business priorities into structured, measurable learning programs that drive adoption, retention, and compliance.

• Define program goals, blueprints, and governance standards to ensure consistency and scalability.

• Manage intake and prioritization of new initiatives, balancing strategic importance, impact, and risk.

• Establish program success metrics and partner with Data & Insights teams to track KPIs through dashboards.

• Own the Analysis and Evaluation phases of the ADDIE model to scope needs and assess effectiveness.

• Collaborate with Learning Consultants and Content Specialists to deliver high-quality, on-time programs.

• Align and communicate with cross-functional stakeholders, continuously improving processes and documentation.

Qualifications

What You’ll Bring

• Experience: At least 3 years managing learning or enablement programs, or equivalent experience coordinating cross-functional learning initiatives in a SaaS or technology environment.

• Program Strategy & Execution: Proven ability to translate business goals into structured, outcome-focused learning programs that align to organizational priorities.

• Governance & Organization: Skilled at building repeatable processes, managing intake and prioritization, and ensuring programs launch on time and within scope.

• Measurement & Reporting: Comfortable defining success metrics (e.g., adoption, retention, completion) and partnering with data teams to track progress through dashboards or reports.

• Learning Science Application: Working knowledge of adult learning theory, instructional design models (ADDIE, Kirkpatrick), and approaches that support retention and behavior change.

• Operational Efficiency: Detail-oriented and organized; able to manage multiple programs simultaneously while maintaining accuracy and consistency.

• Collaboration & Communication: Strong communicator and relationship builder, capable of aligning diverse stakeholders across Product, CX, and Enablement teams.

• Quality Ownership: Takes responsibility for program quality and seeks opportunities to enhance alignment between learning outcomes and business goals.

• Tools & Platforms: Experience using LMS platforms and project tracking tools; comfortable learning new technologies like LEAi, Clueso, or PowerBI to enhance efficiency.

• Mindset: Structured, collaborative, and growth-oriented. Balances execution discipline with curiosity, learning from results to improve program quality over time.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.