Program specialist Jobs in Ottawa, ON

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

Position Summary

The Learning Program Manager designs, governs, and measures scalable learning programs that directly support organizational goals. This role ensures initiatives are strategically aligned, evidence-based, and measurable, driving outcomes like adoption, retention, compliance, and learner success. The Learning Program Manager partners with teams to translate business strategy into structured learning programs and maintain governance frameworks that enable continuous improvement.

What You’ll Do

• Translate business priorities into structured, measurable learning programs that drive adoption, retention, and compliance.

• Define program goals, blueprints, and governance standards to ensure consistency and scalability.

• Manage intake and prioritization of new initiatives, balancing strategic importance, impact, and risk.

• Establish program success metrics and partner with Data & Insights teams to track KPIs through dashboards.

• Own the Analysis and Evaluation phases of the ADDIE model to scope needs and assess effectiveness.

• Collaborate with Learning Consultants and Content Specialists to deliver high-quality, on-time programs.

• Align and communicate with cross-functional stakeholders, continuously improving processes and documentation.

Qualifications

What You’ll Bring

• Experience: At least 3 years managing learning or enablement programs, or equivalent experience coordinating cross-functional learning initiatives in a SaaS or technology environment.

• Program Strategy & Execution: Proven ability to translate business goals into structured, outcome-focused learning programs that align to organizational priorities.

• Governance & Organization: Skilled at building repeatable processes, managing intake and prioritization, and ensuring programs launch on time and within scope.

• Measurement & Reporting: Comfortable defining success metrics (e.g., adoption, retention, completion) and partnering with data teams to track progress through dashboards or reports.

• Learning Science Application: Working knowledge of adult learning theory, instructional design models (ADDIE, Kirkpatrick), and approaches that support retention and behavior change.

• Operational Efficiency: Detail-oriented and organized; able to manage multiple programs simultaneously while maintaining accuracy and consistency.

• Collaboration & Communication: Strong communicator and relationship builder, capable of aligning diverse stakeholders across Product, CX, and Enablement teams.

• Quality Ownership: Takes responsibility for program quality and seeks opportunities to enhance alignment between learning outcomes and business goals.

• Tools & Platforms: Experience using LMS platforms and project tracking tools; comfortable learning new technologies like LEAi, Clueso, or PowerBI to enhance efficiency.

• Mindset: Structured, collaborative, and growth-oriented. Balances execution discipline with curiosity, learning from results to improve program quality over time.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process,