Program analyst Jobs in Kingston, ON

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

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Applicant Guidance & Information

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Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

Reporting to the Director, Student Information System Operations, the Business Analyst (BA) will research, analyze, sustain, measure, modify, and enhance business processes to support the ongoing information systems and business integration requirements for the Office of University Registrar. Through active relationship building and collaboration with unit end-users, IT Business/Systems Analysts, unit management and other stakeholders, the BA ensures quality delivery and implementation of applications and process change, ensuring compliance/accountability in the management of our student information data.

The BA will also develop/deliver appropriate communication, training/presentations, and business/system end user documentation to support unit staff and stakeholder needs.

This position provides expertise to aid in the planning, design and development of technical resources. This position translates business requirements into an implementation plan with clients and members of the team. This position makes recommendations for solutions or improvements to business processes that can be accomplished through technology.

Job Description

What you will do

• Analyzes, edits, documents, and translates business and functional requirements.

• Conducts research and addresses information systems changes and business process improvements to meet current and future business requirements.

• Completes detailed system specifications for workflow, scripts, reports, interfaces, conversions, modifications, customizations or extensions.

• Recommends system and business process improvements on complex information system and business process issues.

• Performs detailed analysis of root problems for urgent production issues and data quality issues.

• Develops and maintains training deliverables for staff.

• Creates multi-level test scenarios.

• Develops queries and reports.

• Configures and maintains systems as well as integrations with various third party systems.

• Administers user access to key systems.

• Designs processes for data input.

• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

• More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.

• Provide effective consultation and advice on non-straightforward and/or complex issues.

• Interaction with others requires interpersonal skills and the ability to understand and influence.

• Adapt messages to meet the different needs of different audiences.

• Builds relationships, trust and credibility.

• Prioritize and distribute work to deliver objectives on time and to the highest standard.

• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.

• Actively participate in project team meetings and develop individual and unit project plans.

• Lead procedural or technological change within a unit.

• Identify opportunities to improve the effectiveness and efficiency of work processes.

• Seek information and input to fully understand the cause of problems.

• Appropriately assesses risks before making a decision.

• Contribute to the creation and evaluation of possible solutions.

• Take action to remove obstacles and address problems before they impact performance and results.

• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.

• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities.