Process manager Jobs in Welland, ON

Who We Are:
At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price.

We’re looking for friendly, driven leaders who love retail, enjoy developing people, and want to grow their careers beyond store management — this posting represents a current opportunity to join Giant Tiger as a Franchisee-in-Training.

About This Role:

Giant Tiger is a proudly Canadian-owned retailer committed to being Canada's place to save more. We're seeking future franchise store owners who thrive in retail and want to lead their stores with passion and a vision. Our Store Owners are leaders who shape their store’s identity, drive success, and positively impact their communities.

We're looking for entrepreneurial leaders eager to grow their careers and make a difference. Our Franchisee in Training Program offers hands-on training with experienced operators, exposure to diverse markets, and the chance to manage your own store upon completion. Mobility and commitment to community are key. If you are ready to take charge of your own store, we want to hear from you!

Successful candidates will complete their training within the Southwestern Ontario (Guelph-London-Niagara) region, not limited to the exact cities listed in the title.

Workplace Arrangements:

• Working hours: Must be available to work evenings, weekends and holidays, as required.

• Travel: Must be willing to travel within the assigned region. Occasional overnight travel to our Home Office in Ottawa as well as other stores will be required.

• Region: The specific store within the region will be discussed during the first interviews, and generally, work will take place within 100km of that store unless applying to stores outside the region after completing the program.

What Giant Tiger Brings:

• Competitive salary reflective of market rates

• Bonus Plan

• Comprehensive training and continuous learning

• Paid Vacation Time

• Flexible Health Benefits as of day 1

• Employee discount at Giant Tiger Stores

What you will be doing:

In-Class Learning:

Complete all training modules and assigned projects during the Franchisee in Training Program.

Engage in formal mentorship to develop entrepreneurial and leadership skills.

On-the-Job Learning:

• Participate in in-store experiences with leaders and their teams.

• Shadow current Franchisees across various regions in Canada.

• Work closely with staff and interact with customers in the community.

• Gain hands-on experience in:

  Store Management

  Staff Management

  Administration and Reporting

  Community Engagement

What You’ll Bring:

• University or College certification in Business Administration, Retail Management, Operations Manager, a related field or equivalent years of retail experience

• Minimum of 3 years of experience in retail environment with at least 1 year in a supervisory role

• Ability to coach and lead teams, with the flexibility to adapt leadership styles to meet the diverse needs of team members

• Strong basic computer skills with a willingness and ability to quickly learn new software, systems, and adapt to GT procedures

• Strong communication skills, including the ability to convey ideas clearly, actively listen, and foster productive dialogue in both written and verbal forms

• Excellent planning and organizational skills, with the ability to efficiently manage tasks, schedules, and projects

• Dedicated to community engagement, demonstrated by active participation in non-profit initiatives, recreational sports teams, and/or local organizations

• French is required in the French speaking provinces/regions

Assets You May Have:

• Experience utilizing sales reports and customer feedback to interpret business trends and strategically enhance sales performance.

• Visual merchandising experience

• Prior experience with Workday or similar people management/scheduling platform

• Bilingualism in French and English

Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as well as comprehensive well-being benefits.

Salary

$74,500.00 - $111,800.00

What Giant Tiger Offers:
Competitive Compensation: The salary range for this position is listed above. Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.

FIT Bonus: You’re eligible for a bonus opportunity equal to 16% of your eligible earnings during the Franchisee-in-Training (FIT) program. There are no individual or business performance measures, and payment is contingent on successful completion of all FIT program requirements.

Health Benefits and Paid Time Off: Access to our flexible, cost-shared health and dental benefits (available on hire) and annual paid time off, including personal and vacation days.

Career Growth: Giant Tiger is committed to developing our people. Through our Franchisee-in-Training program, we provide the coaching, training, and support you need to build a long-term career — all of our store leaders started right here. If you're looking for a place to grow and take on new challenges, you've found it.