Process improvement manager Jobs in Toronto, ON

Job Description

What is the opportunity?As the Director, Process Engineering, you'll re-imagine and engineer “architecture management”; how architecture development and governance is applied across Enterprise Architecture and architecture community, reducing complexity, simplifying and automating the processes by exploiting AI capabilities, improving integration at scale within IT Management, while ensuring governance outcomes and strategic objectives are achieved.What will you do?

• Design and implement scalable platforms, services and governance workflows supporting Enterprise Architecture mandate and Enterprise architecture community
• Map and assess the current tool chain to identify opportunities to drive agile and process improving solutions, establish seamless integration across Enterprise Architecture platforms and services and with Enterprise platforms with goal of reducing friction and maximizing end user value and driving adoption
• Improve tool integration and data flow to reduce manual effort and accelerate governance decisions
• Leverage best in house automation and AI support to accelerate modernization, scale service, insights and governance as well as drive automation in toolchain
• Establish repeatable, sustainable processes and drive continuous improvement
• Drive initiatives for data lineage and metadata management to ensure continual high-quality data
• Partner with line of business and functions architects, platform owners, and risk stakeholders to align on product and associated process improvements necessary to achieve strategic goals
• Define and track success metrics that balance efficiency and business value (time saved, integration scale) with governance effectiveness (compliance, risk, standards adherence).
• Manage a team of SMEs to deliver and advance on strategic objectives
• Build and mentor a high-performing team

What do you need to succeed?
Must have:

• Proven experience in process engineering, business process improvement, or a similar role, ideally within Enterprise Architecture, IT governance, or a technology environment
• Strong understanding of architecture concepts, governance frameworks, and tool chains (e.g., Enterprise Architecture repositories, integration/automation platforms, workflow tools)
• Track record of simplifying complex processes and delivering measurable efficiency gains
• Analytical mindset with the ability to balance speed against control and compliance
• Excellent stakeholder management and communication skills
• 5-7 yrs of experience
• Strong communication skills and ability to influence
• Bachelor's degree in Industrial/Systems Engineering, Computer Science, Information Systems, Business/Management Information Systems, or equivalent in a related field or
• Master's degree (e.g. MS in Engineering Management, Information Systems, Enterprise Architecture, or MBA) preferred for senior levels

Nice-to-have:

• Relevant coursework or formal training in business process management, systems thinking, and IT service management is valued

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST
#TECHPJJob SkillsApplications Architecture, Critical Thinking, Data Architecture Development, Decision Making, Enterprise IT Architecture, Information Technology Consulting, IT Architecture, Multi-Level Communication, Process Controls Engineering, Process Design, Process Engineering, Process Engineering Management, Process Improvement Engineering, Process Systems Engineering, Service Oriented Architecture (SOA), Target ArchitectureAdditional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-22

Application Deadline:

2026-11-30Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.