Process improvement manager Jobs in Toronto, ON

Job Function

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Develop, coordinate and support IT resource management and investment planning solutions, processes and governance frameworks to meet the technology, operational and strategic needs of the Company. Provide analysis, support and recommendations related to resource capacity and utilization, investment portfolios, budgets, and contractor resource requirements. Coordinate the analysis and reporting of resource and investment information to support management decision-making. Lead initiatives involving investment planning, resource utilization, portfolio management and
governance activities. Support management in the engagement of IT contractors and consultants, including coordinating staffing requirements, liaising with staffing agencies and service providers, and monitoring engagement activities. Develop forecasts, analyses and reports related to contractor services, resource demand and current and future resource requirements to support acquisition and investment decisions. Perform scenario modelling and investment evaluations to support prioritization and funding decisions. Collaborate with stakeholders across the IT department and throughout the
Company to support integrated planning and alignment between business objectives, technology strategies and resource requirements. Act as a consultant to management, project teams and business units regarding IT investment planning, contractor acquisition, and portfolio governance.

Job Responsibilities

• Develop solutions relative to process improvements and business initiatives to meet the needs of the company with a goal of continuous improvement. Test solutions with user groups. Monitor the measurement of process results by developing, tracking and analyzing appropriate KPIs, as necessary, to evaluate the effectiveness of specific process improvement initiatives.
• Utilize existing financial and management systems and reports to gather and consolidate information to produce a variety of business information such as historical cost trends, management, performance and productivity reports. Analyze data to ensure consistency with with corporate assumptions and strategies.
• Coordinating the compilation and provision of LOB work program reports and evaluation of business plans, budgets, forecast and actual program performance data.
• Direct support groups on coordination of efforts and required timelines to implement solutions. Provide clarification and direction to enable completion of various work efforts. Monitor adherence to required implementation timelines and follow up with support groups, as required.
• Provide needs analysis, solutions and evaluation services. Ensure that an effective, systematic approach to process related training and development, based on current process methodology, is implemented. Keep abreast of developments in instruction and performance technology and make recommendations on improvements based on cost effectiveness and efficiency. Collaborate with external contacts to create a coordinated continuous quality improvement approach.
• As assigned, manage projects and exercise limited supervision over staff when delivering training or when assigned to assist in special project work to identify and implement process improvements and business initiatives, including definition of critical path, timelines and identification of key dates. Arrange for internal/external stakeholder reviews and sign off and coordinate any changes required prior to implementation. Oversee and assess the work performed by internal resources and take corrective action, as required.
• Be responsible for all the necessary arrangements associated with external consulting firms and vendors. Initiate requests for proposals, evaluate proposals, determine costs and other contractual details and work closely with external personnel to achieve optimum utilization of their resources.
• Assist team leaders in planning and evaluating team or group meetings. Collaborate with team leaders to structure tasks, discussions, analysis and decision-making to ensure effective team operations and member involvement, including the identification of team or organization performance deficiencies. Provide guidance to teams/team leaders in the use of effective, systematic problem-solving and analytical processes appropriate to the improvement being sought. Maintain a diary of approaches used, as well as what was learned for each team using the facilitation service.
• Facilitate teams in order to develop new process improvement initiatives and/or to improve on existing processes, and provide appropriate interventions to help teams function more effectively. Use a variety of techniques in response to team dynamics. Guide teams in decision-making about what data is needed and the best methods to gather it in order to analyze root causes of problems. Provide explanations of the principles of quality and work process improvement to team members.
• Plan, prepare and deliver training in the application of various problem-solving processes and analytical tools to internal teams and occasionally to external groups (on a fee-for-service basis). Provide training relative to data collection techniques and show what conclusions may or may not be drawn from the data.
• Create and maintain an effective partnership with team leaders, internal and external to the Business Unit. Clarify roles and create a written contract to document expectations and requirements.
• Provide support services and maintain a facilitator network. Provide evaluative feedback to other facilitators and to team leaders, when requested.
• Develop clear, concise communications and job aids related to new and revised processes being implemented for delivery to staff internal and external to the Business Unit, as required.
• Act as a consultant to line management, various project teams and training department related to existing and new processes in regards to operational changes and impacts within the Business Unit. Represent the Business Unit in discussions, teams and committees involving other groups on matters related to process improvement and integration. Influence those concerned in order to adopt programs and activities which are better suited to the needs of the Business Unit.
• Perform other duties as required

Selection Criteria

• Requires experience in a staff and/or line function to be familiar with employee relations issues, performance measures, training and development.
• Requires experience in a leadership role to be familiar with facilitation skills and team building practices and principles. Requires supervisory experience in order to deliver training and manage staff assigned to assist in special project work.
• Requires experience in project work in order to be familiar with cause analysis, development and implementation of solutions, measuring results, etc. Requires experience related to the delivery of programs including presentation format, program support material/manuals and the latest training and delivery techniques.
• Requires experience in dealing with consultants to be able to initiate/review proposals and/or manage contracts.
• Requires experience within the business unit to understand the various functions and interrelationships among the departments, etc, including the roles and objectives of the interested parties and stakeholders.
• Requires experience to carry out studies to assess and respond to business needs with respect to information systems and work processes.
• Requires experience in business practices and procedures in order to align work processes and identify gaps for review and improvement through the aid of related tools.
• A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.

Education:

• Requires a theoretical knowledge in the field of social sciences to be able to understand management objectives, actions and related problems and the relationship of same to people in the workplace.
• Requires a knowledge of management information and reporting systems, group dynamics to be able to provide an effective service in counseling various business unit personnel relative to process improvement/process management initiatives, principles, techniques and programs.
• Requires a theoretical knowledge of teaching techniques and process methodology to develop and deliver training.
• Requires effective verbal and written communication skills to develop and deliver training, communication programs and to provide advice and guidance.
• This knowledge is considered to be normally acquired either through the successful completion of four year university education in the social sciences, or by having the equivalent level of education.