Process improvement manager Jobs in Ottawa, ON

This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.

Job posting ID: 9308

Employment status: Temporary full-time
Position's anticipated end date: 2031-03-31

Salary/Rate of pay: $99,600 - 117,200

Application deadline: 2026-10-30

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the Role

Canadian Blood Services is looking for a temporary, full-time, Manager, Process and Planning to join the Collections Strategy and Integration team. The work of a Manager, Process and Planning is integral to Canadian Blood Services’ role as Canada’s Biological Lifeline.

As Manager, Process and Planning, you will play a key role in supporting the Collections division through strategic planning, business process improvement, and operational integration initiatives. You will work collaboratively across teams to develop and strengthen foundational business processes, support divisional planning activities, enhance organizational readiness, and drive continuous improvement. This role is ideal for someone who enjoys connecting people, processes, and priorities to improve operational effectiveness and enable the successful delivery of divisional objectives.

Formula for Success

• Drawing on your project management expertise, you will lead and coordinate strategic initiatives that support divisional priorities, business objectives, and operational excellence across the Collections division.

• Using your leadership and process improvement skills, you will oversee the development, implementation, and continuous improvement of business processes that enhance consistency, efficiency, collaboration, and service delivery.

• By partnering with leaders, planners, and stakeholders across the Collections division, you will support divisional planning processes, align priorities, manage dependencies, and contribute to the successful execution of strategic initiatives.

• Leveraging your change management and facilitation capabilities, you will support the adoption of new processes, planning frameworks, and operational improvements across the division.

• Through the development and maintenance of foundational business process maps, you will identify opportunities to streamline workflows, improve efficiencies, strengthen integration across teams, and support informed decision-making.

• Applying strong planning and analytical skills, you will support organizational preparedness efforts, including surge preparedness planning, risk identification, resource planning, and operational readiness initiatives.

• Using performance data and operational insights, you will monitor outcomes, identify trends and opportunities, and provide recommendations that support continuous improvement and divisional performance.

Desired Education & Skills

• University degree in Business Administration or a related field, or an equivalent combination of education, training, and experience.
• Education in project management or demonstrated experience leading and implementing complex projects.
• Progressive leadership experience in operational, planning, process improvement, strategy, or business integration functions.
• Demonstrated experience with business process mapping, process design, continuous improvement, and change management principles.
• Strong project management skills and experience applying recognized project management methodologies.
• Excellent communication, relationship-building, facilitation, influencing, and negotiation skills.
• Strong analytical, organizational, and planning capabilities, with the ability to manage multiple priorities and deadlines.

What We Offer You

• Payment in lieu for benefits and vacation.
• Annual performance award up to 8%.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What You Can Expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location at least 40% of the time/2 days of the week.
• Some travel will be required to attend in-person team meetings 1-3 times a year.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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