Process improvement manager Jobs in Ottawa, ON

Job Requisition ID: 12623

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Montreal (QC); Ottawa (ON)

Travel Requirement: Travel not required

Language Designation: English Essential

Language Skill Levels (Read/Write/Speak): BBB

Salary: Our student salaries generally range from $21.50 to $31.50 and are based on qualifications and experience.

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose and perks you need for an exciting internship experience. Here’s what you can expect by joining us:

• A 4-month internship with hands-on learning experiences.
• Accrued vacation days (up to 5 days per 4-month internship).
• Support in your personal and professional growth with training and mentorship – because when you thrive, we thrive.
• An inclusive workplace culture and environment with Employee Resource Groups such as our Young Professional’s Network that will allow you to meet, connect, and build a community and sense of belonging with other students.
• A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.

About the role

We are hiring a full-time Process Design and Optimization & Project Coordination intern beginning in May through August 2027. Our internship program is designed to help you grow, with access to training resources, interesting projects, and networking sessions that support your development and help you discover your full potential. This Intern will report to the Business Transformation Office.

What you'll do:

• Support process mapping and documentation, including the development and maintenance of process maps.
• Support the governance, maintenance and data integrity of the Process Architecture and Library, including process additions and changes.
• Maintain and analyze process-related data, identifying trends, gaps and opportunities for improvement.
• Develop analysis and recommendations to support process design, optimization and decision-making.
• Support the development and maintenance of work plans, schedules, priorities.
• Assist with process improvement activities, including gathering information, documenting current and future-state processes, and identifying opportunities for simplification and efficiency.
• Prepare reports, presentations and other materials to communicate findings, recommendations, and progress to stakeholders.

What you should have:

• A post-secondary education in Business Administration, Management, Industrial/Systems Engineering, Operations Management, or another related field.
• An experience or formal training in process mapping, process design, business process management, or process optimization. Experience can be acquired through the studies, work experience or volunteer activities.
• Strong analytical skills, with experience working with data and translating findings into practical recommendations.
• Strong organizational skills and ability to support multiple workstreams and priorities.
• An experience with process mapping and analytical tools (e.g., Visio, Power BI, and Power Automate).

It would be great if you also had:

• Bilingualism (English and French) is an asset, but not required.
• Pursuing Lean Six Sigma or Project Management Professional (PMP) is considered an asset.

Posting closing date: November 20, 2026 @ 11:59 pm EDT.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!