Process improvement manager Jobs in Calgary, AB

Who we are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since the 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

• Birthday off

• Health, dental, and employee assistance program benefits

• Bonus Plan

• Employee share ownership program (ESOP)

• RRSP matching after 1 year of employment

• Access to EBH University for personal & professional growth

Onsite work location

This is a primarily onsite position based at our Calgary Branch (#104 – 11080 50th Street SE, Calgary, AB T2C 5T4), with a primary focus on Southern Alberta. Occasional travel to Northern Alberta to meet with customers is expected, along with periodic visits to our head office in the Lower Mainland, BC, and to supplier locations for training and meetings. Flexibility to work from home may be available from time to time, depending on business needs.

About the Role:
We are recruiting for a Process Instrumentation Business Developer position for our specific region in Southern Alberta. The Process Instrumentation (PI) Business Developer is responsible for promoting all E.B. Horsman Process, Automation and Control (PAC) products and services (with a focus on PI) to new and existing customers. They will be responsible for calling on end users, OEMs, system integrators, consulting engineers, and our own branch network to provide technical presales/post sales assistance as required and to ensure that our PI portfolio is well represented. This role will be reporting to the PAC Territory Manager.

What to expect in the role

• Sales Growth: Develop and execute strategic sales plans for new and existing customers. Build and maintain relationships with key decision-makers to drive sales of technical products.

• Customer Service: Provide exceptional support, identify customer needs, and ensure positive experiences. Facilitate communication between customers and suppliers and offer technical support.

• Quotations: Assist in determining technical specifications, preparing quotations, and following up on opportunities.

• Internal Relations: Support branch sales teams with technical expertise and conduct joint sales calls. Collaborate with Technical Inside Sales for accurate pricing and product data.

• Training: Create and deliver training materials and sessions for customers and internal teams. Coordinate technical supplier training for branch staff.

• Quality Control: Take action to prevent quality issues, document problems, and ensure high standards are maintained.

Ideal candidate profile

• A diploma or degree in a related field.

• 2+ years of experience in the technical industry (Process Instrumentation, Automation, and Control).

• 3+ years in a technical outside sales role.

• Proficiency in MS Office Suite and cloud-based platforms like Teams and CRM systems.

• Strong verbal and written communication skills, including delivering presentations.

• Proven ability to build strategic partnerships and respect cultural diversity.

• Reliable transportation is required.

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note only candidates selected for an interview will be contacted.