Process improvement manager Jobs in Milton, ON

SUMMARY

The Product Manager, Trade Lane Development APAC is responsible for driving sustainable growth on the assigned trade lane(s) in ocean freight. The TLM influences and aligns the trade lane strategy and day-to-day sales activities, ensures knowledge transfer between the product, operations and sales organization; steers the TEU, and CBM volumes according to DSV’s trade lane specific carrier commitments as well as profitable goals. The Trade Development Manager acts as a primary contact for Sales counterparts on the specific trade.

KEY DUTIES AND RESPONSIBILITIES

• Propose and reach agreement on objectives and strategies for respective trade lane market development.
• Assist General Manager of Pricing and Procurement to handle ocean freight issues and management issues.
• Take the lead in local charges negotiations with overseas offices in APAC
• Regular exchange with Price desk regarding APAC pricing strategies.
• Co-ownership of master trade lane business plans: in alignment with counterparts overseas and Canada Trade Lane Management team
• Responsible for achievement of annual Trade Lane targets: Volume, GP and win ratio.
• Primary Trade sales contact and responsible to grow the volume in air and ocean on appointed Trade Lane
• Identify and prioritize accounts based on targeted commodities and lane segments
• Promote and market DSV’s ocean freight services to/from respective trade lane in alignment with local sales organization
• Organize and support product training
• Support and act as escalation point for branch level operations on commercial topics with ocean carriers and any operational issues which cannot be solved through branch level escalation
• Provide and disseminate market intelligence to stakeholders of respective trade lane (local sales organization, Trade Lane management as well as local procurement, etc.)
• Coordinate Trade Lane pricing policies with the Branches to support market competitive pricing
• Pricing review with Tender Management for all applicable Trade Lane tenders
• Regularly monitor Trade Lane performance and service activities and suggest improvements or corrective actions
• Quarterly feedback to Management team on Trade Lane performance and outlook for next quarter
• Liaise with and cultivate overseas Trade Lane development partnership

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• College/university degree or diploma, preferred
• Minimum 5 years of operational ocean freight experience
• Minimum 3 years of prior Trade Lane development
• DGR Certification, would be an asset
• CIFFA certifications considered an asset

Skills and Competencies

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Excellent negotiation skills
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Strong knowledge of Canadian cargo security programs
• Excellent organizational and time management skills
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position
• Mandarin or Cantonese language considered an asset
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite
• CargoWise experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Occasional travel may be required
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

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DSV does not use AI to screen candidates during the recruitment process