Process analyst • vaughan on
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We are seeking an experienced Senior Business Analyst to join a cross-functional project delivery team supporting the design and implementation of user-centric digital solutions. In this role, you will bridge product strategy, user experience design, and technical delivery by translating complex business requirements into clear product backlogs, user journeys, wireframes, and functional specifications. Working in an Agile environment alongside Product Owners, UI/UX designers, developers, and external vendors, you will advocate for design best practices, lead stakeholder consultations, manage backlog prioritization, and ensure digital products adhere to strict web usability and accessibility standards.
Location: North York, ON (Hybrid)
Duration: 8-month contract.
Advantages
User-Centric Focus: Lead digital product design using evidence-based research, accessibility standards, and modern UX frameworks.
Agile Leadership: Drive backlog prioritization, sprint planning, and release decisions within balanced cross-functional teams.
End-to-End Ownership: Direct solutions from initial customer discovery and prototyping to continuous feature deployment.
Modern Tooling Environment: Work with industry-standard backlog, collaboration, design, and cloud platform tools.
Responsibilities
Lead the elicitation, analysis, documentation, and management of business and functional requirements within a cross-functional Agile environment.
Collaborate with balanced product teams to design simple, intuitive, accessible, and responsive user experiences for complex web applications.
Manage, groom, and prioritize product backlogs, authoring user epics, themes, and user stories with clear acceptance criteria.
Conduct stakeholder consultations, user interviews, and research activities to translate user insights into personas, journey maps, wireframes, and prototypes.
Ensure digital solutions comply with web accessibility guidelines (e.g., WCAG 2.0/2.1 Level A & AA) and digital government design standards.
Define product key performance indicators (KPIs), metrics dashboards, and feature prioritization strategies to support continuous delivery cycles.
Facilitate client workshops, present options decks to leadership, and produce executive status reports detailing project risks and mitigation plans.
Support development and QA teams during testing cycles, test case reviews, defect log management, and user acceptance testing (UAT).
Qualifications
Business Analysis Seniority: Minimum 6+ years of experience as a Business Analyst supporting complex IT and digital transformation projects (Strictly Required).
UX & Digital Product Design: Significant, hands-on experience designing online user experiences, wireframes, and user journeys for complex digital platforms (Strictly Required).
Agile & Scrum Delivery: Proven track record delivering products within balanced Agile (Scrum) teams, managing product backlogs in JIRA or Azure DevOps (Scrum Master experience is preferred) (Strictly Required).
Cloud Platform Awareness: Basic working knowledge of the Microsoft Azure cloud platform (Strictly Required).
Collaboration & Backlog Tools: Hands-on experience with collaboration tools (Miro, Confluence, Trello, M365, Teams) and backlog management platforms (Jira, Azure DevOps) (Strictly Required).
Accessibility & Web Standards: Solid understanding of web usability principles and accessibility standards (WCAG 2.0/2.1 Level A & AA).
Summary
If you're interested in the "Senior Business Analyst" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
