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Performance Jobs in Burlington, ON

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Performance • burlington on

Last updated: 9 hours ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Field Sales Associate

PeopleConnect IncBurlington, Canada
CA$20.00 hourly
Full-time

NOW HIRING: Field Sales & Marketing Associate.We are looking for a motivated and energetic.Field Sales & Marketing Associate.This role involves visiting businesses, building relationships, ... Show more

Management In Training - Browns Lime Ridge Mall

Browns ShoesHamilton, Ontario, Canada
Full-time +1

At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.Join our dynamic retail team and start your career with a proudly Canadian fashion... Show more

Principal Supply Chain Manager

PetSmartBurlington, ON, Canada
Full-time

CHO) is home to approximately 50+ associates who work in departments such as Merchandising, Marketing, Demand Planning, Pricing, Space Planning, Digital/e-Commerce, Human Resources, Legal, IT and m... Show more

 • Promoted

Vice President, iGaming Revenue Operations

ConfidentialHamilton, Ontario, CA
Full-time

Vice President, iGaming Revenue Operations About the Company Popular online fantasy sports entertainment platform Industry Internet Type Public Company Founded 2012 Employees 1001-5000 Categ... Show more

 • Promoted

Key Account Manager, National Brands

OlymelBurlington, ON, CA
Full-time

Join Olymel —  Innovation, Quality, and Sustainable Growth!.At Olymel, we believe in innovation, quality, and sustainable growth.We are looking for an Key Account Manager, National Brands to join o... Show more

 • Promoted

Assistant Manager

Wendy'sBurlington, ON, CA
Full-time

In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued.You will ... Show more

Sales Associate (Bell)

BellHamilton, ON, CA
CA$18.00 hourly
Full-time

We are looking for enthusiastic, outgoing people to join our retail sales team! We welcome individuals with previous sales and/or management experience, who understand the importance of customer se... Show more

Forex Trader - Hamilton, Canada

Maverick CurrenciesHamilton, Canada
Remote
Full-time

Maverick Currencies is hiring a Day Trader — Forex & Crypto based in Hamilton, Canada.This is a remote, performance-based opportunity — we fund qualified traders with up to $400,000 in firm capital... Show more

Area Manager II, Fulfillment & Operations Management

Amazon Canada Fulfillment Services, ULCHamilton, Ontario, CAN
Full-time

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day.We are looking for motivated, customer-focused individuals who want to join our team as an Area Mana... Show more

Director of Finance, Accounting & Controlling

Liebherr GroupBurlington, ON, CA
Full-time

The Director of Finance is a senior finance leadership role within Liebherr-Canada Ltd.Reporting to the CFO, the Finance Director is responsible for leading all financial operations, accounting, co... Show more

Tecoustics - Engineering Administrator

HR Performance & ResultsBurlington, Ontario, Canada
Full-time

Are you looking to work with a team of high performers who are dedicated to being trailblazers in the industry?.Do you want to work for a company that is committed to using cutting-edge technology?... Show more

Retail Store Manager - Lime Ridge Mall

LovisaHamilton, Ontario, Canada
Full-time

We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.About the Role: As Store Manager, you'll oversee daily operations while develo... Show more

Forex & Crypto Trader – Remote - Entry Level

Maverick FXBurlington, Ontario
Remote
Full-time

Maverick Currencies is a proprietary trading firm that has been funding and developing traders since 1997.We provide capital, structured training, and ongoing mentorship — so you trade our mo... Show more

SK Waterdown — Waterdown Part-time (Weds-Thurs-Fri | 4:45 PM – 9:15 PM)

Supplement KingWaterdown, Ontario, Canada
CA$18.00 hourly
Part-time
Quick Apply

Part-Time Evening Supplement Advisor | Supplement King Waterdown | Wed–Fri (~13.Please Copy/Paste this link to take an on-demand virtual interview!.Base pay + performance bonuses.Start your video i... Show more

Account Executive (Inbound - No Cold Calling)

Better TalentHamilton, Ontario, Canada
CA$72,000.00 yearly
Full-time

RevWhisper is a fully managed Airbnb revenue and listing optimization service for short-term rental operators, including hosts, co-hosts, and property management companies.We help our clients incre... Show more

Factory Automation Engineering Intern

Bosch RexrothBurlington, ON, Canada
Full-time

Company Description* Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size.We inspire our customers with intelligent components, tailo... Show more

Member Services Supervisor

Crunch Fitness CanadaHamilton, ON, CA
CA$20.00 hourly
Full-time

At Crunch, we believe in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits.We are looking for driven, competitive, and results-oriented indiv... Show more

Restaurant manager

Pizza PizzaHamilton, ON, Canada
Full-time +1

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience: 1 year to less than 2 years.Analyze budget to boost and maintain the restaur... Show more

 • New!

Mechanical Project Manager (DUNDAS team)

TEEMADundas, Ontario
CA$95,000.00–CA$115,000.00 yearly
Permanent

Provide technical expertise and leadership in the assessment, design, rehabilitation, and replacement of building mechanical systems.Projects may include HVAC systems, plumbing, domestic water, san... Show more

People also ask
Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development