Talent.com

Performance Jobs in Burlington, ON

Create a job alert for this search

Performance • burlington on

Last updated: 4 days ago

Genesys Cloud CX Reporting SME

MiratechHamilton, Ontario, Canada
Full-time

Genesys Cloud CX Reporting SME.The role will focus on reporting, analytics, KPI definition, dashboard configuration, and stakeholder advisory across a complex Genesys Cloud CX environment.The ... Show more

Intermediate Project Controls – Burlington, ON

TWD Technologies Ltd.Burlington, ON, CA
Full-time
Quick Apply

Intermediate Project Controls – Burlington, ON - Join a Team That Puts People First At TWD , we know the secret to success isn’t just technical skill, it’s the people behind it.Th... Show more

Meat Department Manager

Farm Boy Inc.Burlington, Ontario, Canada
Full-time

Be part of what makes us different.As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding yo... Show more

Key Account Manager, National Brands

OlymelBurlington, ON, CA
Full-time

Join Olymel —  Innovation, Quality, and Sustainable Growth!.At Olymel, we believe in innovation, quality, and sustainable growth.We are looking for an Key Account Manager, National Brands to join o... Show more

Regional Clinical Research Site Manager (Hamilton & Mississauga)

ClinSurge ResearchStoney Creek, ON, CA
Full-time
Quick Apply

Locations: Hamilton & Mississauga, Ontario Company: ClinSurge Research Reports to: COO Position Summary ClinSurge Research is a network of independent clinical research sites focused on cardiom... Show more

Meat Department Manager

Farm BoyBurlington, ON, CA
Full-time

If you’re looking for more, you’ve come to the right place.From the moment we opened our doors in 1981, we knew we wanted to be different.The people who work here are special, and that’s what makes... Show more

Assistant Manager

Wendy'sBurlington, ON, CA
Full-time

In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued.You will ... Show more

Sales Associate (Bell)

BellHamilton, ON, CA
CA$18.00 hourly
Full-time

We are looking for enthusiastic, outgoing people to join our retail sales team! We welcome individuals with previous sales and/or management experience, who understand the importance of customer se... Show more

Mid-Senior Sales & Marketing Professionals

Hire Resolve.comHamilton, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting Sales & Marketing organizations in hiring experienced Sales & Marketing professionals.This is a multi-role campaign spanning several commercial functions, includin... Show more

Forex Trader - Hamilton, Canada

Maverick CurrenciesHamilton, Canada
Remote
Full-time

Maverick Currencies is hiring a Day Trader — Forex & Crypto based in Hamilton, Canada.This is a remote, performance-based opportunity — we fund qualified traders with up to $400,000 in firm capital... Show more

Global VP of Operations

Hunter Amenities InternationalBurlington, Ontario, Canada
Full-time

Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with over 40 years of experience in the global market.We are a highly entrepreneurial, professional, and driv... Show more

Signals and Communication Maintenance Supervisor - Hamilton, ON

Adecco CanadaHamilton, Ontario, Canada
Full-time +1
Quick Apply

Adecco is currently hiring a full-time.Signals & Communications Supervisor.This position is ideal for an experienced Signals & Communications professional who is passionate about safety, operationa... Show more

Growth Marketing & Automation Manager

Better TalentHamilton, Ontario, Canada
CA$85,000.00 yearly
Full-time

RevWhisper is a fully managed Airbnb revenue and listing optimization service for short-term rental operators, including hosts, co-hosts, and property management companies.We help our clients incre... Show more

Field Sales Associate

PeopleConnect IncHamilton, Canada
CA$20.00 hourly
Full-time

NOW HIRING: Field Sales & Marketing Associate.We are looking for a motivated and energetic.Field Sales & Marketing Associate.This role involves visiting businesses, building relationships, ... Show more

Tecoustics - Engineering Administrator

HR Performance & ResultsBurlington, Ontario, Canada
Full-time

Are you looking to work with a team of high performers who are dedicated to being trailblazers in the industry?.Do you want to work for a company that is committed to using cutting-edge technology?... Show more

Forex & Crypto Trader – Remote - Entry Level

Maverick FXHamilton, Ontario
Remote
Full-time

Maverick Currencies is a proprietary trading firm that has been funding and developing traders since 1997.We provide capital, structured training, and ongoing mentorship — so you trade our mo... Show more

Executive Director of Sales

ConfidentialHamilton, Ontario, CA
Full-time

Executive Director of Sales About the Company Innovative provider of dynamic sales solutions & training for the hospitality industry Industry Hospitality Type Privately Held Founded 2013 Empl... Show more

 • Promoted

Member Services Supervisor

Crunch Fitness CanadaHamilton, ON, CA
CA$20.00 hourly
Full-time

At Crunch, we believe in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits.We are looking for driven, competitive, and results-oriented indiv... Show more

Assistant Store Manager - Mapleview Mall

RW&COBurlington, Ontario, Canada
CA$46,000.00 yearly
Full-time

Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering ... Show more

Monitoring Operator (Part Time Weekends -12 Hour Night Shifts)

GardaWorldHamilton, Onta, CA
Part-time

Join ECAM Technologies, a GardaWorld company.ECAM Technologies, a division of GardaWorld, is currently seeking.Monitoring Operators (Part Time - Weekends).Reporting directly to the company’s Monito... Show more

People also ask
The top 10 cities are:
Genesys Cloud CX Reporting SME

Genesys Cloud CX Reporting SME

MiratechHamilton, Ontario, Canada
4 days ago
Job type
  • Full-time
Job description
Job Description

We are seeking a Genesys Cloud CX Reporting SME to support a large-scale public sector contact centre modernization program. The role will focus on reporting, analytics, KPI definition, dashboard configuration, and stakeholder advisory across a complex Genesys Cloud CX environment. The ideal candidate will be able to operate independently, provide hands-on delivery, and advise client stakeholders on reporting best practices from day one.

Responsibilities

  • Act as the reporting subject matter expert for a Genesys Cloud CX deployment within a public sector contact center environment.
  • Design, configure, and validate Genesys Cloud CX dashboards, views, reporting outputs, and performance analytics.
  • Define KPI frameworks aligned to operational requirements, including SLA, AHT, FCR, containment, CSAT, queue performance, and agent metrics.
  • Translate business and operational requirements into accurate, scalable reporting solutions.
  • Advise stakeholders on reporting architecture, data strategy, governance, and Genesys Cloud CX best practices.
  • Support data exports, integrations, and cross-platform reporting requirements where applicable.
  • Document reporting configurations, design decisions, assumptions, and recommendations throughout the engagement.
  • Provide knowledge transfer and guidance to internal and client-side teams as required.

Qualifications

  • 7+ years of experience with Genesys Cloud CX, with a strong focus on reporting and analytics.
  • Hands-on experience with Genesys Cloud native reporting, including dashboards, views, data exports, and performance analytics.
  • Strong understanding of contact centre operations, reporting needs, and KPI measurement.
  • Ability to engage directly with stakeholders, gather requirements, and explain reporting recommendations clearly.
  • Experience working in an advisory or SME capacity on enterprise-scale implementations.

Nice to have:

  • Familiarity with Genesys Cloud Workforce Engagement Management (WEM) reporting and workforce analytics
  • Experience working within a subcontractor or systems integrator model alongside a prime contractor
  • Genesys Cloud certifications (CX Cloud, CX Reporting)
  • Security Clearance Level B
  • English and French speaking


Additional Information

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.