Performance Jobs in Kitchener, ON

As a Learning Project Analyst, you will Drive impactful learning initiatives end-to-end—own the plan, the data, and the outcomes. You’ll blend project leadership with learning analytics to turn insights into action, elevate performance, and enable change across a fast-moving, customer-first environment.

Position Responsibilities:

• Lead medium-to-large Customer Experience learning projects: build and track plans, milestones, risks, and dependencies; ensure delivery readiness.
• Translate business and performance data into learning strategies; partner with Learning Delivery and Business Partners to optimize design and Train-the-Trainer.
• Measure what matters: evaluate participation, capability uplift, behavior change, and performance outcomes; run post-implementation reviews to drive continuous improvement.
• Turn data into decisions: analyze trends, skill gaps, cohorts, and feedback; align learning outcomes to Key Performance Indicators (KPIs) and CX metrics; visualize insights via dashboards.
• Enable change: manage evolving scope and timelines, identify and escalate risks, and guide cross-functional teams through competing priorities.
• Champion best practices: apply modern project methodologies, streamline processes, and share standards across programs.

Qualifications:

• 5+ years in project management (corporate scale), with 3+ years leading digital, learning, or design initiatives; Customer Experience/performance environments preferred. Financial services is a plus.
• Strong data literacy: trend, scenario, skill-gap, and cohort analysis; Key Performance Indicators (KPI) alignment; feedback evaluation; storytelling; dashboard fluency.
• Mastery of project/workflow tools; strong grasp of adult learning principles and evaluation.
• Clear, persuasive communicator with excellent stakeholder management and influence.
• Organized, detail-driven, and comfortable juggling multiple priorities; curious, collaborative, and improvement-focused.
• Agile or PMP-style certifications are an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We will acknowledge and assist you in an adaptable setting where wellness and diversity go beyond mere words.
• As a member of our distributed team, we'll assist you in crafting the future you envision.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$59,700.00 CAD - $99,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .