Learning and development manager Jobs in Hamilton, ON

The Applications Business Development Manager (BDM) will be responsible for assisting end users, contractors, and engineers with specification development, system design and product selection assistance, and field technical support for Hydronic Cooling, Process Water, & HVAC applications and their associated plumbing/HVAC systems in Commercial and Industrial market segments and Data Center, EV Battery, & Semiconductor verticals. The Applications BDM will also be responsible for providing classroom and field training to support accurate product selection, installation and operation. This position is remote and due to travel, should be based near a major airport.

This position reports to National Sales Manager, Mega Projects. This role is remote and is based in Canada.

Primary Job Duties and Responsibilities:

• Responsible for day-to-day technical field support and troubleshooting for Hydronic Cooling, Process Water, Technical Water, Facility Water & HVAC applications and their associated plumbing systems in Commercial and Industrial market segments and Data Center, Semiconductor, EV Battery
• Provide technical guidance, training, and where necessary field assistance for installation, commissioning, operation and field repair
• Hands-on technical support and guidance to our sales agents, end-users, engineering firms, and contractors with regards to product selection and the creation of technical/ master specifications that call out the use of Watts products and solutions
• Develop long-term relationships with end-users, customers, contractors, engineers, EPC’s GC’s, to drive demand creations and brand preference
• Responsible for creating and delivering classroom and hands on training programs for end users, contractors, engineers and our sales agents relative to device specification, selection, installation, use, and troubleshooting. This includes counter training programs for wholesale channel partners
• Develop a deep understanding of industry and local/ national plumbing codes that govern the selection, use, and operation of Watts products within the Hydronic Cooling, Process Water, and HVAC applications and their associated plumbing/HVAC systems
• Attend Industry Standards Committees, Trade Shows, and other key industry events as required to represent Watts and our products in the marketplace
• Understand customer needs by market segments and the competitive landscape
• Provide input to marketing, product management, and engineering to support new product development and services offering
• Be the voice of the customer and promote customer centric mindset
• Escalate delays and roadblocks to resolve conflicts before they impact execution and delivery
• Make recommendations to improve existing processes or suggest new processes to improve quality and on-time delivery
• Work directly with corresponding National Sales Manager and alongside Watts Sales team, agent network and channel partners to strengthen Watts Water Technologies market position

Required Qualifications

• Extensive Sales & Industry Experience: minimum of 7 years in technical and field sales, including minimum of 3 years in the flow control industry with expertise in valves, actuation, fluid mechanics, and engineered solutions across commercial, industrial, and infrastructure sectors.
• Technical Knowledge: Strong understanding of hydronic cooling, HVAC systems, process piping, and valve applications within plumbing and industrial environments.
• Project & Sales Cycle Management: Proven success navigating complex sales cycles, procurement processes, and leading cross-functional project execution.
• Leadership & Collaboration: Demonstrated leadership in driving results, managing teams, resolving conflicts, and influencing stakeholders at all organizational levels.
• Communication & Interpersonal Skills: Excellent written, verbal, and presentation abilities with a customer-centric mindset and advanced negotiation skills.
• Operational Strengths: Highly organized, detail-oriented, and self-motivated with strong time management and problem-solving capabilities.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven
• cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the North Andover, MA location for meetings, trainings, or as otherwise required by Company management.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated/standing at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to read documents and communicate clearly and effectively, both orally and in writing, with management, coworkers, and third parties.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to physically move around the office and occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, or change the working hours/conditions for this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

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