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Intern it • ottawa on

Last updated: 2 days ago

IT Service Management Support Analyst

RJR InnovationsOttawa, CA
Full-time

Providing first level and second level support to end users for an external Service Desk application.Ensure all calls and emails to the service desk are properly documented in the Service Desk appl... Show more

Mid-Senior IT Professional (Multiple Opportunities)

Hire Resolve.comOttawa, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting IT organizations in hiring experienced IT professionals to support Canada-based operations.This is a multi-role opportunity spanning several functions across Information T... Show more

Regulatory Intelligence Intern

RegaskOttawa, ON, CA
Full-time
Quick Apply

OUR COMPANY RegASK is an AI-driven solution enabling end-to-end intelligent regulatory workflow orchestration: automating regulatory intelligence with curated content and actionable insights, smart... Show more

IT Service Management Consultant

RJR InnovationsOttawa, CA
Full-time

The IT Service Management Consultant will be responsible for on-site and remote support of a customer’s implementation.This is a consulting role with a heavy slant toward the technical aspects of a... Show more

System Administrator level 2

Adecco CanadaOttawa, Ontario, Canada
Full-time +1
Quick Apply

Adecco is currently hiring a System Administrator for a full-time 3-year contract opportunity based in Ottawa, ON.This is a hybrid role requiring a valid Secret level security clearance (mandatory ... Show more

 • Promoted

Full Stack Developer Intern

NodaOttawa, Ontario, CA
Full-time
Quick Apply

Connect with us to discover our latest job opportunities! Even if nothing suits you right now, stay in touch — your perfect role may be just around the corner! .Noda is a data and analytics co... Show more

Layout Design Intern (Summer 2026)

Ciena Canada ULCOttawa
Full-time

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual... Show more

IT Deskside Support Technician (Level 2)

Brookfield RenewableGatineau, QC J8X2A1, CA
Full-time +1

This Level 2 (L2) Deskside Support Technician provides on-site and remote technical support for end-user hardware, software, and connectivity issues that require hands-on troubleshooting beyond the... Show more

IT Change Manager

PLATOOttawa, ON, CA
Permanent

PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm.We insist on working with quality people who share our passion for quality testing and have built a team of ... Show more

Senior Specialist, IT Vulnerability Management

CMHC - SCHLOttawa
Full-time +1

Ottawa (ON); Montreal (QC); Toronto (ON).Language Skill Levels (Read/Write/Speak):.Our salaries generally range from $ 104,180.The work you do and the work we do together matters.We come to work ev... Show more

Senior IT Security Computer Support Specialist

49 SolutionsOttawa, ON, CA
Full-time
Quick Apply

Senior IT Security Computer Support Specialist.Department of National Defence (DND).Secret (minimum), Top Secret preferred.Senior IT Security Technical Support Specialists.These resources will prov... Show more

Structural Engineering Intern

EnglobeOttawa, Canada
Temporary

You will play an important role within a dynamic and passionate Structural team, contributing to a wide variety of projects in the buildings and building science sector.Working closely with Enginee... Show more

Intern Engineer - Next Computing

Huawei Technologies Canada Co., Ltd.Ottawa, Ontario, CA
Internship

Huawei Canada has an immediate internship opening for an Engineer.Welcome to the Advanced Wireless Technology Wireless Lab, an epitome of innovation located in Ottawa, Canada.Here, amid the dynamic... Show more

Full Stack Developer Intern

Work in OttawaOttawa, Ontario, CA
Full-time
Quick Apply

Work in Ottawa is an initiative of Invest Ottawa, the economic development agency with a mandate of facilitating economic growth and job creation for the city of Ottawa.As a hub for innovation and ... Show more

IT Asset Management Specialist

Bank of CanadaOttawa (Downtown), ON, CA
Permanent

IT Asset Management Specialist.The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada.No other employer in the country offers you the... Show more

Lead Analyst, IT Network

University of OttawaOttawa, ON, CA
Temporary

Replacement of a temporary position.Anticipated Duration in Months.IT Network & Data Centre Services.Information Technology is a dynamic and collaborative environment.We are focused on prioritizing... Show more

Project Manager Intern - Madvisions

TarakiOttawa, ON, Canada
Remote
Full-time
Quick Apply

Job Title: Project Manager Intern (Unpaid – 3 Months).We are looking for a motivated and detail-oriented.This internship is ideal for fresh graduates or final-year students who are eager to gain ha... Show more

Embedded Systems Developer Intern

Q-Block ComputingOttawa, Ontario, Canada
Full-time +1

CAD per hour, based on academic level and relevant experience.About Q-Block Computing: .Q-Block Computing builds quantum systems that operate in the real world.The company develops quantum tim... Show more

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IT Service Management Support Analyst

IT Service Management Support Analyst

RJR InnovationsOttawa, CA
30+ days ago
Job type
  • Full-time
Job description

Job Responsibilities

  • Providing first level and second level support to end users for an external Service Desk application
  • Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and information gathering
  • Monitoring the Service Desk queues to ensure that tickets are processed in a timely manner which includes first contact with clients and closing all completed tickets assigned to the Service Desk queue
  • Interact with other team members where necessary to ensure incident tickets are resolved in a timely manner
  • Responsible for checking Service Desk voicemails and emails
  • Providing internal RJR Innovations support for IT issues
  • Responsible for routing tickets according to the appropriate service levels if a resolution cannot be reached at the first level
  • On call after hour support may be required.

Job Requirements, Essential

  • A diploma/certificate in post secondary education or equivalent experience;
  • Excellent IT troubleshooting skills;
  • Strong verbal and written communication skills in both official languages;
  • Excellent interpersonal and customer service skills, which will enable the candidate to build positive relationships and work with all levels of staff and clientele;
  • Ability to work under pressure and multi-task;
  • Exceptional organizational skills and detail oriented;
  • Strong professional image.
  • Job Type: Full-time (Partial remote work)
  • Salary: $40,000.00 to $60,000.00 /year

Experience:

  • IT Support: 1 year (Preferred)