Implementation manager Jobs in Whitby, ON

Job Overview

This role will ensure the successful, end-to-end delivery of multiple projects within the ERP transformation program through active enterprise engagement. Project Manager will be accountable for ensuring that projects are chartered, governed, planned and executed within agreed scope, cost, schedule, and quality.

Responsibilities:

• Own the delivery of multiple concurrent projects within the ERP transformation program.
• Define project priorities, objectives, scope and deliverables, in alignment with business goals, working in conjunction with business sponsors and delivery partners.
• Develop and manage project plans, communications, tasks, milestones, risks, issues, and deliverables. Deliver transparent and timely reporting of project status, issues, risks, and financials.
• Lead and manage project teams and stakeholders throughout the project lifecycle. Adapt to resource constraints and changing priorities to ensure successful delivery of projects.
• Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives as part of Agile delivery. Coach the team in Agile/Scrum principles and help mature the agile mindset across the project Team. Act as a servant-leader and remove impediments that hinder the team’s ability to deliver
• Lead and coordinate cross-project and cross-functional activities to drive discussions, develop solutions, solve problems, resolve uncertainties and assess project progress and health.
• Determine critical paths and ensure that mitigation plans are in place.
• Plan and lead quality assurance and performance review sessions (stage gates) to mark major program milestones. Lead change management and transition of projects to business-as-usual activities.
• Travel within North America will be required.

Qualifications

• University Degree in Business, Information Technology, or related major. Certification in Project Management (PMP, Prince 2).
• Certification in Change management (CCMP, CM2) would be an asset.
• Certified Scrum Master (CSM) or equivalent Agile Certification preferred
• 1O+ years’ experience delivering complex enterprise-wide ERP and ancillary technology implementations, preferably in Manufacturing.
• 3+ years of experience as a Scrum Master or Agile Project Manager Leading Agile Teams
• Experience working with different project delivery methodologies (i.e., Waterfall, Agile, SAFE), with a focus on agile and iterative value creation in a customer-centricity environment.
• Ability to engage and influence stakeholders and collaborate with cross-functional teams effectively and with a high sense of urgency.
• Ability to oversee multiple projects and excel in a complex and evolving portfolio. Demonstrates appropriate flexibility in all situations and comfortable with ambiguity, while pivoting from macro to micro issues, from shaping the strategy agenda through to the day-to-day.
• Ability to challenge the status quo, exhibit a mindset of creativity, determination and an energetic drive to succeed. Demonstrates change leadership by successfully guiding the organization through change, while maintaining focus, intensity and team cohesion.
• Experience with CRM, ERP, MES, Supply Chain, and Financial Systems.
• Experience with Enterprise Architecture and Data Governance would be an asset. Ability to communicate fluently in French would be an asset.

Competencies

• Customer Focus – Personally demonstrates that external and internal customers are a high priority.
• Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.
• Decision Quality – Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.
• Drive for Results – Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.
• Leadership – The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service to their customer and the organization.
• Teamwork – Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where necessary. Is ready to “roll up their sleeves” as necessary.
• Think and Act like an owner – Thinks and cares about the organization like an owner. Commits to and upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others don’t.